to offer languages in spanish, tagalog and all board of supervisors meeting starting september 2015. currently the languages are available 48 hours in advance and for the other requests the clerk goes above and beyond to comply with request. however it is sometimes difficult to find someone on demand. we have come across a few instances where an constituent requires a language interpreter. a language interpreter was not present. our city comprise itself on being diverse. we have a person from every corner of the world. approximately 60% of the residents are immigrants and 21% of the population identifies itself as english limited speakers. we have one of the largest pilots in the nation. by creating this pilot program at every board of supervisors meeting, the staff of the office of immigrants and civic affairs will be available to offer language services in spanish tagalog and chinese. the staff will also provide translation of the legislation introduced as much as possible although i think we are going to have an amendment around this particular item. the pilot will last until july

. >> thank you supervisor breed that creates a pilot program for spanish and tagalog and chinese at you'll board of supervisors starting in 2015 currently, we honor the request for the interpretation 48 hours in advance but all requests the staff goefd above and beyond, however, difficult to provide the services sometimes we're not able to get an interpreter and other times to rely on the staff for their supervisors for support we have come across this a few times just in the past few months with a constituent requiring interpretation and had to find one because an interpreter was not provided we have residents from every corner of the world approximately 36 percent of the city's residents are immigrants and of the total population identified as limit english speakers we have one of the strongest language assess policies in the nation and this pilot could help us get more people involved in the political process i remember over 10 years ago when i was at a fellowship and foundation one of their key exponents was a language access and i was in baltimore they said we'll host a meeting on the

languages will include chinese, spanish, tagalog and russian and make forms that are easy accessed and attached so the tenants understand the notice and no are where to go to help. two, the landlord must provide proof of the allegeded violation. two years ago a senior russian family living in a below-market unit in south beach found the opening of a new park across the street. the mother was in tears because they have had received an eviction notice based on the allegation that the [so-fpbt/] couple was a drug user. she had no idea what recourse she had and was scared becoming homeless. the property management company did not provide any evidence to support their allegation. if she had not come to us and we would not have been able to connect this family to the tenderloin housing clinic, we would probably be on the streets today. attorney there was able to negotiate with the property management company. this legislation would mandate that evidence would be required for the alleged violation. three, give tenant a chance to cure. tenants must be given a reasonable amount of time to cure

biggest change is the district is defining the major languages for chinese and english and tagalog and spanish and within the next 3 years capturing to translate documents within our resources into chinese and tagalog that wasn't in the origin decree and having restrictions with the compliance of 2018 and 19 to demonstrate this natural compliance in applying the expensive learning for learnings from april to june of 2015 we have outreached and introduced and discussed not only our curiosity el services but, of course the new modified consent decree that slide as well as the next slide includes the listing of the organizations the dates and number of participant and most recently in june we held two community workshops and may 19th we held the committee as a whole meeting with the school membership of the board based on and you'll see the masking matrix of the community comments in the matrixes two climbs the comments and responses in orange are comments we're taking in we haven't necessarily included them but being referring to the appropriate department and the last column includes the commen

worked for the police department and our staff speak a variety of languages, cantonese, tagalog, french, spanish. we are on van ness, close to market. wheelchair accessible. in a city building. we have tty, we'll soon be able to use videoconferencing for american sign language. your invitation to speak here brought home, our brochures are not in braille and we are working with the lighthouse for the blind and working on getting our borrow -- brochures translated. what kind of complaints? that maybe an officer was rude or a person says they were stopped because of race, ethnicity, transgender, to officer involved shootings where people are lodging complaints because their family member has been injured or killed. we have received complaints from people with disabilities about the quality of service, from family members from loved ones who are mentally ill who were shot or killed by police and some individuals complain that they were wrongly subjected to involuntary detention for psychiatric situations. we have a full range of complaints. who can make a complaint? anyone can make a complaint. a vi

languages will include chinese, spanish, tagalog and russian and make forms that are easy accessed and attached so the tenants understand the notice and no are where to go to help. two, the landlord must provide proof of the allegeded violation. two years ago a senior russian family living in a below-market unit in south beach found the opening of a new park across the street. the mother was in tears because they have had received an eviction notice based on the allegation that the [so-fpbt/] couple was a drug user. she had no idea what recourse she had and was scared becoming homeless. the property management company did not provide any evidence to support their allegation. if she had not come to us and we would not have been able to connect this family to the tenderloin housing clinic, we would probably be on the streets today. attorney there was able to negotiate with the property management company. this legislation would mandate that evidence would be required for the alleged violation. three, give tenant a chance to cure. tenants must be given a reasonable amount of time to cure