why was it sta imp for you to do that?cause these are the people who make this office my receptionist on the front line, they're the ones who gre c theizens who are coming in. they are the one whose answer the phones. i need to understand what their job is, what we can do to make theirob better. with our paralegals, ourwi vict ess coordinators, these are the people who support our attorneys who are trying to seek justice for ourct s, and so if they can't do their job effectively, tn we're not getting justice effectively for our residents. it was important for to understand what some of the barriers were for them to do eir job effectively and what some of the good things that are going on in the office that we wa to continue. so i wanted to do thaton evalua early in the process so that we could make those changes that we needed to. we've done so. hai think the office is -- that the people in the office e very appreciative of that approach and they have been on board with a lot of thehanges that we've made so far and we're g