stacy ruggles says that when she reached dr.upset. >> and he was sobbing on the phone. sobbing. he says, i've lost my best friend. >> what else did he tell you about that day? >> that he was the one that wanted to notify the family. >> but in an interview with "dateline," jackson's brother jermaine says that notification never happened. dr. murray, that day in the hospital, did he say anything to you? did he express his condolences or sorrow? >> no. he didn't say anything to me. >> after your brother died, dr. murray is quoted as saying, i feel like i've lost my best friend. >> really? first time i saw dr. murray was in the hospital when i got the news that michael had passed. and i didn't know who he was when he walked in, but i noticed his behavior. for someone who said they lost their best friend, they would how d he act? >> he was doing this, fidgeting and looking around. i said, something's wrong. >> and of course there was something wrong. michael jackson was dead. dr. murray had to know some serious scrutiny was coming. >