starbucks will be fine.ot a lot of money. >> should other companies take notice? do you think other companies should take notice. the united states government takes notice? maybe we should shut the whole country down for a day and talk about racism. not kidding. i would like, you know, when we talk about racism is about capitalism or about these businesses, we're really locating it in too small a place. the racism that kicked those two black men out of starbucks and called the caught is the same racism that got stephon clark killed in sacramento. it's not dashes. it's an unbreakable line. >> some are calling starbucks anti-black. do you think that's fair? >> i think anything to get star bucks to pay attention that's peaceful and expressing your first amendment rights is fine. people are trying to get starbucks to pay attention. if starbucks isn't anti-black, it will become very clear over the next few months and years. >> do wre give them a chance to educate themselves and become better? >> the market will b

anyway, you go into the starbucks, did you pick the starbucks for a reason? any random starbucks?> i happened to just be there. the idea was already in my mind. i just happen to be there. i was with my family. you saw my son and the video. i was like, oh, my god, starbucks. >> laura: you did this at the top of your head? >> off the top of my head. >> laura: oh, my gosh. i thought you planned it out. here we go. >> he already? >> laura: we thought this was planned out, scripted. great stuff. thank you so much. we may, by the way, be hearing the first rumblings of a political earthquake in california. up next, the growing number of the fat of citizens they are fighting back against the sanctuary stage. later, you know how scary the film "exorcist" was? the man behind it joins us with the real documentary that will show us the whole thing. ♪ >> laura: president trump sees the tide is shifting dramatically against california governor jerry brown. his dates sanctuary law and brown's refusal to use national guard troops to stem illegal immigration. trump tweeted today, "there is a revol

a lot of people go to starbucks and a lot of people love starbucks. and a lot of people see signs in establishments that say restrooms are for customers only. i wonder if that sign itself is no longer going to be valid if that sign can never be enforced. jamillah? >> the sign can absolutely be enforced. if you are not making a purchase or plan to make a purchase, you shouldn't be in a seat take up space from patrons. the issue with this particular starbucks is not that the gentlemen who were not just random black dudes sitting there, these are, rather, businessmen. these are real estate investors or -- >> laura: no one should be discriminated against. >> it doesn't matter. in this case, however, when we hear that holly, the manager who is no longer there because some ray is gra vagrent chased her around. >> laura: why don't they buy a two buck cup of coffee? buy a cup of coffee. get a water. a bottle of water. >> etiquette dictates you wait for your buddy. they offered to call their friend and corroborate. that was overkill. >> laura: we don't know mu

, in a starbucks. >> hmm. you don't want to miss that coming up. i want to bring in political analyst john avlon, the author of "washington's farewell," margaret hoover, a white house staffer for george w. bush and douglas brinkley, white house historian. i've been wanting to talk to you all evening. margaret, i want to ask you about the passing of barbara bush. what did you think? >> i was deeply saddened. i as any american citizen grew up with her as the first lady when i was a young girl. worked with her. >> i had the privilege of working for her son and working with the bush family and for the bush family. she was a great matriarch of a great american political dynasty. i want to underline, this is a family who have held public service and the legacy of serving the public in the noblest sense. they surprised personally in order to offer their best to the public. and she also represented. an era where women were wives and were homemakers how a woman could have an identity and be strong and be a stalwart hom

in china, another starbucks opens every 15 hours.he company's newest shop in costa rica is taking the coffee giant in a new direction. mo rocca paid a visit. >> if you happen to be high in the hills of costa rica and have a hankering for a starbuck's you are in luck. >> just an extraordinary opportunity with a real water fall that is not invented just there. >> remind me of fantasy island. >> hacienda el sacia is the site of starbuck's first ever visitors center where you can learn how your frapacino gets it start. howard schultz gave me a tour. >> we want this to be interactive and fun. >> visitors will also learn that coffee beans are called cherries when they're still on the vine. >> there is two beans. don't be afraid. taste it. >> sweet like honey. >> yeah, tart. sweet. >> it is the story of coffee, from seed to cup. >> this is going to become a major tourist attraction. that's what i think. >> but schultz says he wasn't thinking tourism when starbuck's bought the working coffee farm. >> what i really was dreaming about, could w

i don't like starbucks starbucks support zionism and persecution of palestinians you had a black guy shot in starbucks not ordering things fast enough i have worked and food service. that the ph d. for you and i know what it's like to have to tell people get out you've got to go and then here so so i don't disagree that people need to have order in their business i've had to do it myself but the issue we were talking about starbucks which frankly i couldn't care less about starbucks but the golf course that he threw out. that's a case in point where the people paid and they were told they were going to slow this is the one that the other gentleman didn't want talk about the waffle house the lady i mean you're pulling a breast out because she's talked about a plastic fork please yes there are people there to literally businesses yes there are folks out of order some of them a black but i've worked with a lot of white drunks in my day and they don't get handled quite the same way this is a fact i'm a going to last october or early a rally and play under slowly than men and then five wo

that's not who starbucks is.s not who we have been, and that's not who we're going to be. >> reporter: does she now think she made the wrong decision, the manager? >> i think she regrets calling 911, yes. >> reporter: what, if anything, does the company plan to do for the two black men? i know kevin johnson, the ceo, has met with them. have you all had any discussions about what, if anything, starbucks should do, could do for these two young men? think about how they handled it too. >> i think actually not many people have recognize the the fact this could have turned into something much, much worse had th -- they acted in a very passive way. >> reporter: they were very calm and cooperative. >> what we have tried to do with the two young men is ask them, what can starbucks, given our resources and the capabilities we have -- they have an interest in real estate -- what can we do to help advise them and help support their own business endeavors. i think what will come out of this is that given the resources that w

my issues starbucks only seems to enforce the rule with regard to police for certain customers. >> starbuckslls the culture of community. >> reporter: on cbs, company chairman howard schultz acknowledged that bias was at the root of the incident. >> the reason they were called is because they were african-american. i think -- i'm embarrassed by that, i'm ashamed of that. >> reporter: starbucks is taking a fairly unprecedented step, announcing that on may 29th, it will close all of its stores for an afternoon of anti-discrimination training. >> just the beginning of what we will do to transform the way we do business. >> it's really impossible to train people not to be racist or to get rid of implicit bias in one day, one week, or one year. >> reporter: while today philadelphia commissioner richard ross was forced to walk back that statement he released on saturday. >> these officers did absolutely nothing wrong. >> reporter: ross says reform is now under way. for many people of color, while this incident may be maddening, it's not surprising. >> it's like you kick me off for no reason? >> re

is starbucks overreacting here? or is starbucks doing exactly what it needs to do.ate this i will see you here right after this. how do you win at business? stay at laquinta. where we're changing with contemporary make-overs. then, use the ultimate power handshake, the upper hander with a double palm grab. who has the upper hand now? start winning today. book now at lq.com. i'm all-business when i, travel... even when i travel... for leisure. so i go national, where i can choose any available upgrade in the aisle - without starting any conversations- -or paying any upcharges. what can i say? control suits me. go national. go like a pro. racing isn't the only and with godaddy, i'm making my ideas real. with godaddy you can get a website to sell online. and it will look good. i made my own way. now it's time to make yours. ♪ everything is working just like it should ♪ jeff and market volatility into retirement. isn't top of mind. that's because they have a shield annuity from brighthouse financial, which allows them to take advantage of growth opportunities in up mark

why aren't all starbucks worldwide, but we never heard back.es love to hear what they'd say in terms of explaining that decision. let's see what you're saying via my social media. there's a difference between implicit and explicit bias and while implicit bias is not a uniquely u.s. problem, it's a larger problem here than in other areas of the world. now, nick, i don't doubt that, but i don't know how you can substantiate it. i just don't know. i'm not that experienced. i watch enough football from overseas to know that some of these players of color have been subjected to all sorts of offensive statements and bias and discrimination. so to me, whatever it's going on here, it's not just uniquely american. we're reaching a worldwide audience right now. you can comment. go to smerconish.com and weigh in on the survey question. does president trump deserve credit for the announcement from kim jong-un that north korea will stop nuclear tests and launches of intercontinental ballistic missiles? >>> still to come, at bill cosby's sexual assault retri

images of the arrest spread over social media prompting starbucks c.e.o. to issue an unconditional apology and promised to make things right what happened in the way that incident escalated and the outcome was nothing but reprehensible and i'm sorry i want to apologize to the community in philadelphia and to all my starbucks hard this is not who we are and it's not who we're going to be. starbucks overwhelming presence and aggressive growth in high traffic urban areas is part of the reason it has become the world's largest coffee company though the company will now specially trained employees to be more sensitive at this store in philadelphia people are reminding the company that the streets belong to them. that is. the. well u.s. president donald trump is hosting the japanese prime minister for two days of talks at his mar-a lago club in palm beach florida trade is high on the agenda as fears of a global trade war with china grows as expected to push to provide japan with exemptions from steel and aluminum terrorists as he has done for other or most other

and starbucks is caught up with their own contradicttion.cks was condition sis t and customers use rest room it would be a better policy. charles: it has always been come in chill out, if you are someone with a laptop. they have always gone to this, one thing that made them popular and famous. >> their social responsibility so to speak exposes their liberal hypocrisy, the other question, what is their policy? they are concerned about former ceo and founder of starbucks, more concerned about president trump's travel ban than making sure his policies are in place. are there signs posted? is it in the books you can't stay all day without buying. buying. >> they state that restrooms are for customers. >> i don't think that anyone has a problem with that, but idea that someone is loitering or a danger to the customer, they were not. i just think again, my problem is, if you have a business, you can have rules you want, if you want to enforce them that is hypocrisy, but starbucks is a social justice company, has talked badly about capitalism and a

protests are planned at a starbucks where two black men were arrested and the ceo of starbucks is apologizinghe trump administration and calling for an end to sanctuary city laws. the newest city to join the fight. ( james ) and next...a giants pitcher is booted down to the minor leagues. see the video that got him demoted. and i am tracking your bay area forecast. this is my big day? i've got a crew of 15 counting on me. i start my shift with mini-wheats. one bowl, i'm good. 10 layers of wheat built to fill me up. is your breakfast built for big days? manait's a series of is nsmart choices. and when you replace one meal or snack a day with glucerna made with carbsteady to help minimize blood sugar spikes you can really feel it. glucerna. everyday progress. ( robin ) no major hot spots. bay bridge wb 80 is less then 30 min from the maze to sf. ( james ) the giants are having problems scoring runs and winning games. yesterday ... pitcher tyler beede ... made his 2nd start of the year and it was a memorable one for all the bad reasons. he exited in the fourth inning after giving up five runs on

the starbucks ceo was quick to accept personal responsibility for the incident.he way theened in incident escalated and the outcome was nothing but reprehensible. and i'm sorry. >> one global analyst is impressed by starbucks damage limitation strategy. need to figure out how to stop it immediately. if it's discrimination against in pay or whatever. you need to educate your employees. we want?o >> justice. >> for customers, it may be sometime before starbucks wins back its reputation. been arrested, accosted, killed in the streets for walking black and brown. same is happening in an institution that claims to be community oriented. >> the message to boycott starbucks has been spread thousands of times on twitter. >> the funeral service for first lady barbara bush has been set for this saturday. she died at age 92, 1 of only two women to be a wife and mother of u.s. presidents. we have a look back at her life. >> nicknamed the silver fox by her family, to the american public she was a grandmotherly figure. she was the second woman in u.s. history to be both a wife

starbucks will take a break to teach employees about racial bias. stormy daniels says this is the man who warned her to keep quiet about her alleged affair with donald trump. trouble in paradise-- flooding and mudslides in hawaii force hundreds to evacuate. new technology that makes faking the news real easy. >> we need to be more vigilant with what we trust from the internet.

you were in that starbucks when these men were arrested. >> i was in the starbucks. >> and tweeted outyou saw leading up to this video. >> well, you know, i really just noticed stli ed something was h when i saw two police officers come into the starbucks and go over and talk to the men and then a couple more officers came in and then a couple more and i think there were six or eight of them. and some time during that time, their friend, who you can see in the video showed up, that's who they were meeting. and we were all just wondering, why are all these policemen here. why are they trying to make these men leave? they were just sitting there like everyone else. and you know, we all sort of started standing up and you know, sort of talking to the people behind the counter and to the police officers and asking what was happening. and then they put them in handcuffs and took them out. >> and they were -- when the police arrived, how did the other customers react? because they weren't -- there was no yelling, nothing, right? they were pretty calm? >> there was no yelling, there was no ag

where was the rest of the starbucks employees? how did no one else in a position of power stood up and said no, this shouldn't happen. we're going to be optimists on the way out. let this be an opportunity to do better, certainly these men deserve a sincere apology or action out of this. we've got to get better. we must. >> thanks for watching. time to hand it of to andrea mitchell for "andrea mitchell reports." >> right now on "andrea mitchell reports," fighting back. former fbi director james comey tells his side of the story, calling donald trump unfit to occupy the oval office. >> a person who sees moral equivalence in charlottesville, who talks about and treats women like they're pieces of meat, who lies constantly about matters big and small and insists the american people believe it. that person is not fit to be president of the united states on moral grounds. >>> striking syria. the u.s. is set to slap russia with new

( laughter ) and i'm sure you've been following the big starbucks controversy.ch reminds me, i've noticed you've all been sitting here for a while and haven't purchased anything. ( laughter ) ( applause ) of course, it all started last ndek when two black men, donte robinson and rashon nelson, were in a philadelphia starbucks waiting for a friend. they didn't order anything immediately, so they were arrested and marched out in handcuffs. that is a grievous racial injustice. and if you witness anything like this, for the love of god, don't film it in portrait mode! ( laughter ) film it in landscape, like this! you're-- you've got to get this! you're missing all the racism on the sides. ( laughter ) they've released the actual audio of the 911 call: >> stephen: hold it right there. "cafe?" come on. cu're a complimentary bathroom that sells cake pops. ( laughter ) ) piano riff ) ( applause ) and-- delicious, absolutely delicious. ctd this was some real fast- acting justice. inhe pair arrived at 4:35 p.m," and "the 911 call was placed at 4:37 p.m." that's only two m

also in the united states, starbucks is in the limelight. the company has always billed itself as a community gathering spot with doors open to all, at that image took a hit this weekend in the midst of allegations of racial profiling. that is after two black men waiting for a friend and a starbucks in philadelphia ended up getting arrested for trespassing. that wanted protests and a call for a boycott. reporter: this video of two black men getting arrested at a local starbucks coffee shop has sparked outrage across the u.s. the men were there to meet a friend who had not yet arrived. a store manager asked them to leave after they tried to use the restroom without making a a purchase.. then, the situation escalated when the manager called the police, accusing the amount of trespassing. for many, the video shows clear profililing,acial leaving starbucks, which bills itself as a community gathering spot, scrabbling to explain itself. company ceo kevin johnson has already apologized and called it a reprehensible incident. the company has promis

they will shut down all starbucks across the country f

welcome to the party. >>> starbucks down in the premarket. quarterly earnings in line revenue topped estimates they maintained the full year lookout but it excludes the plan closure of the stores in late may for the anti-bias training we'll talk to starbucks ceo kevin johnson later on this hour sales up but margin down to 15.6 it will be interesting. >> yeah. here is the problem with starbucks. it's a growth company. okay >> the stock is basically unchanged. they brought back a lot of stock. the same price as it was. >> it's sat here and i think one of the problems is that the u.s. always looks like it's about to break out and then it doesn't break out. china continues to be break. when we think about it's a difficult comparison versus starbucks. that's how i like to look at it. the old starbucks that just had such fabulous growth but the market doesn't want to give credit because it has a high priced earnings multiple it's a quandary because when you see the number, you always expect them to say wow better than expected what they say is, you

to ensure incidents like what happened at starbucks...don't happen again.cki) back here locally... as the demand for data grows in the bay area some cities like danville are trying to balance the need for strong cell phone signals verse the concerns of their residents of small cell towers popping up on city light poles and power poles. kron 4's gabe slate spoke with residence and city leaders about the issue. danville, like most bay area cities is growing quickly the demand on the cell phone networks is being pushed. the cell phone network providers want to add these micro towers called small cells to existing city infrastructure to boost cell signals. these are typically added to the tops of light poles or power poles. danville is one of many east bay cities that some of the carriers want to place these small cells throughout the downtown area and neighborhoods . tehy may be small.. but they are still a cell tower and that has some people worried what they will look like estiticly or radiation concerns..this flyer is being passed around social media callin

they got some smart lawyers at starbucks.ls, you can avoid the nondisclosure. guys, we are out of time. up next, we've got the fax to blow a hole in one of the left's major of sanctuary cities. boy, that is heating up. >> laura: a shocking development to bring you tonight in the immigration debate. the department of homeland security says that at least 142 suspected gang members were put on our street last year because of sanctuary cities catch and release policy. unbelievable. now, that flies in the face of what democrats have repeatedly insisted as they are real true intent. >> anybody who comes into this country was undocumented, who has committed serious crimes, they need to be deported. >> i'm not offended criminals. i think that would be ludicrous. it doesn't make any sense. >> i believe there needs to be serious, severe, swift consequences when people commit violent crimes. if they are undocumented, they should be deported if they commit there was a and violent offenses. >> laura: let's get the real story. national bor

what does starbucks need to do to make it right?lly not my place to answer that, i don't think. i think the whole thing is, the story isn't about what i think or how i feel. those two young men were humiliated. they were racially profiled and the story needs to be about them, it needs to be about how this happens every day in all kinds of places. and how we just don't talk about it enough, i mean, you know, my video got 10 million views, at least the last i looked it had 10 million views, i'm glad that happened, but i think now it's time for us to sort of turn the conversation away from what i think and talk to the people who experience it every day. >> we would love to have the two men on. a lot of people are probably grateful for your foresight in that video. thank you for your voice and your words. i appreciate you there in philadelphia. i want to move along, though. as we've been covering this hearing, in the federal courthouse in downtown manhattan. in the wake of this fbi raid a week ago today. where these fbi agents seized al

. >>> and starbucks sorry. the ceo met with the two men who were arrested inside that philadelphia starbucks. in the era of me too, gun law reform rallies, teacher protests, what are the strength and limitations of activism right now? we'll get to all those stories. but let us take one more look and stay on top of this breaking news in philadelphia that andrea was following this. this emergency landing at philadelphia international airport late this morning. live pictures here right now. this is the southwest plane on the runway. this was a plane that was bound for dallas. it was -- it became violently depressurized when a piece of the jet's engine flew into and broke a window. a passenger's father told our nbc station in philadelphia a short time ago that a female passenger was partially sucked out of the plane before passengers managed to pull her back in. a ground stoppage has just been announced there in philadelphia. that means no planes are going into or leaving philadelphia international. we're also bein

when they refused to leave that's when a starbucks employee called 911.explanation for this incident. >> i have a history that i've shared with friends on social media and at different speaking events and i have a group of friends who are african-american professionals went to great schools and worked on wall street and become lawyers and done great things and a group of white friends in the same bucket. what i found out from those two groups of friends is i have an entire set of friends who almost all have been arrested with the same pedigree, the same backgrounds, all of those are my african-american friends. when asked the same question of my white friends, none of them have been arrested. it's not that they are committing more crimes. not that they smoked pot more than once, whatever it might be, but there's a systemic peace to this that we have to figure out how to manage those outcomes and give people the humanity gap and close that. >> yeah. >> that's such a good point. fantastic conversation. thanks to you all. we're back with what i'm sharing. th

el jefe de starbucks quiero pedirle disculpa en persona.nta nada. periodista: en las imÁgenes se ven seis policÍas es posando a dos afroamericanos, que segÚn un hombre blanco, esperaban por Él. los dos hombres fueron detenidos por la policÍa local mientras esperaban sentados en starbucks sin haber comprado nada, tras una llamada al 911 de los empleado de la cafeterÍa. >> van a tener que sacar mucha gente de starbucks. periodista: una abogada dijo que los hombres eran agentes de bienes raÍces que planeaban reunirse con cliente para hablar de negocios. los hombres fueron liberados horas despuÉs por falta de evidencia de haber cometido un crimen. >> nos recuerda a nosotros que una naciÓn en dónde los negros y latinos vivimos discriminaciÓn permanentemente en esta ciudad, los tiempos de la segregaciÓn no han pasado. periodista: starbucks publicÓ un mensaje en el que se disculpan con los hombres. seÑalan que estÁn decepcionados de que esto haya conducido a un arresto. revisan las polÍticas de la empresa para que la situaciÓn no se repita. el alc

>>> and, the starbucks arrest. outrage mounting after two black men are asked to leave, then led away in handcuffs. onlookers stunned. the video going viral. and tonight, the company apologizing. >>> and good evening. thanks for joining us on this sunday. i'm tom llamas. we begin with the showdown between president trump and james comey. and new attacks just hours before our exclusive interview. the bad blood simmering long before trump fired comey, and getting more personal by the moment as comey's book is set for release. the president questioning comey's handling of classified information and the hillary clinton probe. insisting he never demanded loyalty. calling comey a, quote, "slimeball." there will be much more when the full interview airs tonight. george joins us in a moment. but pierre thomas leads us off on the comey showdown. >> reporter: the war of words escalating between the former fbi director and president trump. tonight, with the exclusive abc news interview hours away, the president tweeting, "sli

starbucks is now apologizing saying the video is not representative of our starbucks mission and valuesthe basis for the call to police was wrong. you can and should expect more from us. and no charges were filed and those two men have been released but starbucks' ceo will meet with the city and community leaders and he'll also be on "good morning america" later this morning for an exclusive interview. >>> an aide selected by vice president mike pence to be his national security adviser has now withdrawn from consideration following a report that president trump actually tried to block him from getting that job. according to axios, the website, the president was furious after finding out that jon lerner had worked with a conservative group that ran anti-trump ads before the 2016 election. lerner now plans to continue in his current role as deputy to the u.n. ambassador nikki haley. >>> we're learning more about a massive egg recall this morning. over 200 million eggs are being recalled by rose acre farms because of possible salmonella contamination. about two dozen people have gotten si

of starbucks old and all restaurants to close the mandatory anti-racism training for having a nationwide campaign against the course which we got reaction from economist dave perkins and human rights activist and randy short. just. this side are you was racism against the two sions is real and that we're prejudice is real that's that we need to care about america as well as an entire society and look after everyone if we don't do this we're going to have worse problems i have enormous difficulty accepting the idea that this young lady trying to run her starbucks in philadelphia spends time thinking about class and segregation and trying to target blight people can't she's trying to run the restaurants and she's trying to. keep the business working and not let people take advantage over you guys loitering and not purchasing products from the store while using their facilities how do you stop that from happening again but i don't think that's a little girl running the starbucks as best she can really lucky. suddenly calling the police to sign saying saying loitering again is thinking about

they refused to leave. >> reporter: starbucks ceo released an apology saying starbucks stands firmlyinst discrimination. >> philadelphia's mayor says he was heart broken to see what appears to examplelify what racism looks like in the 21th century. >>> senator diana feinstein and nancy pelosi are being blamed for the controversy at hunter's point, we will bring you up-to-date next. >> reporter: caltrain is launching a pilot program that makes it easier for you to ride your bike. >>> this is kpix 5 news. >> good morning, everyone. it is monday, april 16, aisle michelle griego. >> and i'm anne makovec. let's start with a look outside this morning. on the left hand on your screen, there is a shot of the tower in downtown san francisco and on the right, there is the golden gate bridge. you can see the rain drops on the camera lens. it looks like the wet weather will stick around for the day. >> it will. you may see lightning strikes out there and heavy downpours in some areas. we are starting to see that along the coastline. let's show you your head lines for the today. thunderstorms wil

with many calling for a starbucks boycott. >> what did they do? what did they do. >> starbucks is apologizing to the men and customers saying they quote clearly have more work to do when it comes to how we handle incidents in our stores. kim hutcherson, abc 7 news. >>> palo alto police need your help to catch a bank robber who disguised as a construction worker. surveillance cameras captured the image in inside of a brafrm bank on friday. detectives tell us the man pulled out a handgun and demanded money before 5:30 on friday. he grabbed cash from the drawer after the teller moved into a back room. witnesses say the man appeared to be in his 30s. >>> abc news was in san francisco's north beach after a fire broke out inside a residential hotel starting around 9:00 a.m. at columbus avenue and broadway. paramedics rushed want man to the hospital for smoke inhalation. officials tell us the fire started in his room. >>> tensions mount following ms. airstrikes on syria? response to a chemical weapons attack. >> syria's ally russia claims the chemical at

this community issue is central to what starbucks is. the idea that you must come here -- you said yourself, and i have done this many times, you meet there before a meeting, after a meeting or even after a meeting. and i have sat at starbucks many times and not ordered while i have wait for someone. >> sure. >> either that's their thing or it's not. at this point that's what they have to solve. >> two thing to remember. you and me as their customers are their audiences and a much more important conversation, they have to have a deep conversation with their employees. i think this response that they are making, to their over 100,000 employees is a good and a great response but it is a top-down response. what we are actually talking about for a longer term impact is they need to activate the people on the front line. they have to really push out the values that they stand for, community, belonging, connectivity, to everybody in the company. so the desire to reboot all of their employees is smart. but the next step would be for that to bec

. >> i can appreciate in light of the starbuck's policy, and how well known it is, to many. why these two men were appalled when they were asked to leave. for this reason, me, i apologize to them. >> the two men, were sean nelson and dante robinson told theirster to abc. >> we're at the table. sit down. just talking amongst each other. at the time wasn't read any rights. nothing. just, just double lock handcuffs. behind her back. else courted out. put into the squad car. >> starbuck's has apologized to the men and will be training all employees, on how to avoid discriminating against customers. a trainer of police on the subject. >> i think after they get the training a person will be able to stop and ask themselves. would i be responding this way to this person in starbuck's. >> nelson and robinson say they want real change after what they went through. jeff, they believe that starbuck's plan to move forward with this training next month its a good start. >> michelle miller, thank you very much. >>> in missouri today maintenance worker killed when a massive tv tower clamsed

five but if you're a white person and more fortunate you can and starbucks is discriminatory.and this action as you say by the c.e.o. sort of nips at the bud a little bit they've essentially written the next news story and they got a head of the news cycle and not only did they take action what also he didn't do he didn't blame his stock and he didn't call it a one hour incident he took this across the corporation immediately and stop box every single facility in the u.s. will be shot for that often and i think that's a very good move it shows they mean it and they mean it is the important part you know i was talking about a little bit of this the spin in they've written the next story for reporters and opinion editorialist etc but the bottom line is what they're doing is trying to do the right thing not just for their their their brand of their p.r. but for their customers are doing it and very importantly now we'd love both you and i would love to think that everybody watches the news they don't we'd love to.

one said that this was pr spin by starbucks, another said that this was not a starbucks issue, it isan issue, racial training starbucks issue, it is an american issue, racialtraining is starbucks issue, it is an american issue, racial training is needed because that country teaches people to be racist and xenophobic. we've also had this in saying that, hang on, just finding it here, get a grip, the same thing happened to white person, it would never make the news. keep your thoughts coming m, the news. keep your thoughts coming in, ijust want to ask the news. keep your thoughts coming in, i just want to ask that issue because we've had quite a mixed reaction saying that this is pr spin, people kind of see through this now and actually it is not going to change anything long—term because underlying all of this is real racial tensions within the country, but as a company, do you think they can hopefully do this initiative, park it and move on? why they going to be tainted by this long—term? they going to be tainted by this long-term? i think they do need to do something, they could not

with many calling for a starbucks boycott. >> what did they do? what did they do. >> starbucks is apologizing to the men and customers saying they quote clearly have more work to do when it comes to how we handle incidents in our stores. kim hutcherson, abc 7 news. >>> palo alto police need your help to catch a bank robber who disguised as a construction worker. surveillance cameras captured the image in inside of a brafrm bank on friday. detectives tell us the man pulled out a handgun and demanded money before 5:30 on friday. he grabbed cash from the drawer after the teller moved into a back room. witnesses say the man appeared to be in his 30s. >>> abc 7 news was in san francisco's north beach after a fire broke out inside a residential hotel starting around 9:00 a.m. at columbus avenue and broadway. paramedics rushed want man to the hospital for smoke inhalation. officials tell us the fire started in his room. other tenants returned to rooms. >>> tensions mount following airstrikes on syria? response to a chemical weapons attack. >> syria's all

and the c-e-o of starbucks is apologizing. ( darya ) plus...victed of more than 20 counts of child molestation. the sentence he received coming up. ( darya ) and after the break... a man is saved when his hotel room goes up in flames. we'll hear from another guest who escaped. ( anny ) and i am tracking your bay area forecast. you could save energy by living off the grid. completely. or... just set the washing machine to cold. do your thing. with energy upgrade california. ( james )( darya ) welcome back to the kron 4 morning news. let's get a check of the forecast. (anny hong): scattered showers and isolated thunderstorms will remain possible over much of the region through this afternoon. dry and cool conditions are likely for tuesday and into most of wednesday before a weak, fast-moving system pushes through the region late wednesday into early thursday. a drying and warming trend is then likely by late week. no major hot spots. bay bridge wb 80 is less then 30 min from the (anny hong): scattered showers and isolated thunderstorms will remai

starbucks has issued an apology saying it will investigate. nbc's morgan radford is in philadelphia. she has the latest. morgan, good morning. >> reporter: frances, this morning calls to boycott starbucks amid growing controversy after two black men were arrested inside while waiting for their friend. now the philadelphia police are speaking out and so are the people. >> no longer, no longer. >> reporter: protesters calling for justice. after the arrest of two black men at this philadelphia starbucks on thursday. >> what did they do? >> reporter: this video captured by a witness's cell phone show police handcuffing the men while waiting for a friend. the men wanted to use the rest room but the manager said per store policy they couldn't since they didn't buy anything. when they wouldn't leave she called police. >> a group of males refused to leave. >> reporter: some witnesses say the officers over reacted. >> they were chatting on their phones like everyone else was. >> reporter: the police commissioner said the officers didn't do anything wro

i mean, starbucks does have this policy, david d. and what does an employee at starbucks do?ean, you are in a difficult position. if you think -- the policy is you have to buy something otherwise we can all use starbucks as an office and sit there all day on our laptops but it is a business and they do have seats for paying customers. is that now not allowed but we cannot enforce that rule? >> that's the culture that starbucks has created. how many of us have gone to starbucks -- >> laura: just meet outside. you try to go to cafe milano in d.c., bring a brown bag lunch and meat, and say i am meeting someone here, and you put out your, you know, bologna sandwich and get your milk and sit there, i'm okay, how long before you are thrown out? >> did they need to be arrested? in order to be arrested somebody had to say -- >> loitering. >> it's worse than that. >> he could have had them kicked out. >> laura: they asked them to leave and they wouldn't leave. >> someone has to say arrest them. >> laura: the police can arrest them. >> these men were cursing at the manager. they weren'

this now viral video shot inside a philadelphia area starbucks shows two black men being handcuffed and taken the man in the gray vest. he's heard telling officers the men were waiting to meet with him to discuss a deal. the men's lawyer said they waited for less than 15 minutes and did nothing wrong. >> these guys were doing what people do every single day. they were having a meeting and they were undoubtedly singled out because of their race. >> reporter: philadelphia's police commissioner is defending the arrest. he says the starbucks employee called police to report a disturbance and accused the men of trespassing. >> these officers did absolutely nothing wrong and they did a service that they were called to do. >> reporter: the men were released from custody at the police station after it became clear starbucks did not want to press charges. meanwhile, the video has sparked major reaction on social media with many calling for a starbucks boycott. >> what did they do? >> reporter: starbucks is apologizing to the men and to customers, saying they quote, clearly have more work to do w

under fire after an incident at a starbucks in philadelphia. two african-american men who asked to use the bathroom, and then sat down when they were refused, later handcuffed and taken away by police. well tonight here, the video sparking the firestorm, and starbucks' ceo now apologizing. what he told abc news. abc's linsey davis in philadelphia. >> reporter: protests shut down this starbucks in philadelphia today. the outrage comes after this now viral video of two black men escorted out of the starbucks in handcuffs. >> what did they do? someone tell me what they did. >> they didn't do anything. i saw the entire thing. >> reporter: police say the men were sitting at a table, but had not made a purchase. when asked to leave, they refused. that's when the manager called 911, reporting the incident as trespassing. this man says they were real estate agents who were just waiting to meet with him. >> what did they get called for? because they're two black guys sitting here meeting me? >> i sat in there the other day for an hour and no one asked m

starbucks facing another controversy.... out of southern california..whe re a man says he was racially discriminated against over using the bathroom. (pam) another big story we are tracking. video is re-surfacing of a man's trip to a southern california starbucks back in january. that's when he says he was racially discriminated against. (steve) it happened at this story in the town of torrance that's near long beach. brandon ward says he was denied use of a starbucks restroom...right before he says employees gave access to a white man. take a look. <"before you made a purchase they let you use the restroom right?" "i just typed in, i just asked for the code.""you asked for the code and they just gave it to you, right? before you made a purchase?" "yeah.""ok, alright, come on, l let's go.""this is westin, and westin hadn't made a purchase yet, you guys.""this is a private business... and you need to stop recording me right now." "i feel it may be my skin color. but this about to be on social media.">(steve) starbucks ceo kev

images of the arrest spread over social media like wildfire prompting starbucks c.e.o. to issue an unconditional apology and promised to make things right what happened in the way that incident escalated and the outcome was nothing but reprehensible and i'm sorry i want to apologize to the community in philadelphia and to all my starbucks harbors this is not who we are and it's not who we're going to be. but starbucks overwhelming presence and aggressive growth in high traffic streets is part of the reason it has become the world's largest coffee company now protesters in philadelphia are demanding the company take action reminding the company that those streets belong to them. and that's all your business for now back to terry with a big anniversary in the middle east that. very much so israel's today celebrating seventy years of independence we'll take a look at some of the key events that led to its creation this pena nieto ahead is considered the father of modern day zionism he increased recognition for the need of a jewish state and promoted jewish immigration to p

images of the arrest spread over social media prompting starbucks c.e.o. to issue an unconditional apology and promised to make things right what happened in the way that incident escalated and the outcome was nothing bille reprehensible and i'm sorry i want to apologize to the community in philadelphia and to all my starbucks harbors. this is not who we are and it's not who we're going to be. starbucks overwhelming presence and aggressive growth in high traffic urban areas is part of the reason it has become the world's largest coffee company though the company will now specially trained employees to be more sensitive at this store in philadelphia people are reminding the company that the streets belong to them. that. there. are two million public sector workers in gemini seemingly set for a pay rise reaching a provisional deal with employees following widespread strikes in recent days he's paralyzed after all this rubbish collection about public services and several states across the country the deal will see staggered pay rises of around seven percent o