. >> reporter: at ll stasek chevrolet, emploes couldn't get help from call center when ey had trouble electronicall submitting reiursement claims. how long he you been working on this one trsaction? two hours. >> reporter: a you're frustrat? >> onla little. >> reporte owner bill stasek thinks part problem is 41 pageof rules that dealers st follown order to submit a cars claim. >> they want a lot of documeation and all that has to be provided when you provide it and you don't t everything right, it gets rejected and then you he to go to the back of the lin >> repter: many industry watchers thi the program itself is flawed. j.d. pow and associaties president finbar o'nei thinks the should be fewer restrictions on e cars eligibleor the scrap yard. >> the biggest probl is the trade-in has tbe worth less than $4,500 whicis the maximum voucr and that is a big liming factor. only about8% of vehicles actuly qualify. >> reporter: expertshink in thweeks ahead the government could eak or even extend cash foclunkers, but dealers hope anchanges won't make an already nfusing program, even more conf

. >> reporter: abill stasek chevrolet, empyees couldn't get help froa call center when they had trouble electronicay submitting rmbursement claims. how longave you been working on this one transaion? >> t hours. >> reporter: and y're frustrated? >> only a ttle. >> reporter: oer bill stasek thinks part of pblem is 41 pages ofules that dealermust foll in order to submit a cars claim. >> they want a lot of docuntation and all that has to be provid. when you provide it and you don'get everything right, it ge rejected and then you have too to the back of the line. >> reporte many industry watchers tnk the program itself is flawed. j.d. per and associaties president finbar o'neill tnks there ould be fewer restrictions on the rs eligible forhe scrap yard. >> the biggest problem ithe trade-in has to beorth less than $4,500 which ishe maximum voucher d that is a big liting factor. only abo 38% of vehicles acally qualify. >> reporter: exper think in e weeks ahead the government coultweak or even extend cash r clunkers, but dealers hope y changes won't make an alreadconfusing program, even more co

. >> reporter: at bill stasek chevrolet, employees couldn't get help from a call center when they had trouble electronically submitting reimbursement claims. how long have you been working on this one transaction? >> two hours. >> reporter: and you're frustrated? >> only a little. >> reporter: owner bill stasek thinks part of problem is 41 pages of rules that dealers must follow in order to submit a cars claim. >> they want a lot of documentation and all that has to be provided. when you provide it and you don't get everything right, it gets rejected and then you have to go to the back of the line. >> reporter: many industry watchers think the program itself is flawed. j.d. power and associaties president finbar o'neill thinks there should be fewer restrictions on the cars eligible for the scrap yard. >> the biggest problem is the trade-in has to be worth less than $4,500 which is the maximum voucher and that is a big limiting factor. only about 38% of vehicles actually qualify. >> reporter: experts think in the weeks ahead the government could tweak or even extend cash for clunkers,