donna: hi, this is donna at stein meat. we still have a balance of $2,300. : well, i'm sorry, but somebody from billing is going to have to get back to you. donna: okay. ira: this is ira from stein. man #6: let me call you back. donna: bye. not in. he's not in? ira: there's an old balance, 60 days today. woman #5: i just don't have it right now. woman #6: the number you dialed is not in service. donna: out of business. amber: let me ask you, what should someone be doing in this situation in general, if you wouldn't come in? lemonis: what i would recommend is that you start tightening up people's balances. instead of doing $50 million of revenue, you may do $30 million of revenue, but if people are always paying late, and you keep shipping them, then they're going to start using you as a bank. what you're doing now is ringing the register but never collecting it. what's the point? everyone on the team clearly understands the importance of collecting this money except for frank. frank: hey, kelly. it's frank over at stein meat. i need two cases of 18-by-20 and