in the hearing room today, we have our senior investigator steve ball, two of our attorneys, stephanie wilson and tanetta thompson and my chief of staff, sarah hawkins, in case there are issues to come up in which we can be helpful or the department can be helpful for the audience. >> mediation does not seem to be very popular and yet, it's actually very effective. what can we do? >> what we have done is just recently, we had the entire mediation team go around with the chief and speak to all of the command staff, talking about what the system is and how it works. and i doubled the staff that was this that department, because i, too, think that the mediation stuff is really important and i'm trying to make it more robust. it's one of the highest rated elements in the agencies and it constantly gets the best feedback out of all of our operations. people really value participating this the process and i think it's beneficial to the department, as well, specifically since it gives the officers an opportunity to hear directly one-on-one from the folks they are interacting with on a daily basis an