steve goldsmith. he used to be the mayor of indianapolis, the mayor of new york. let's watch a clip of that. you can put it in context. >> we had the sixth largest snow in new york city. lots of things went wrong. we learn from our mistakes. >> why did it go wrong? >> there are a lot of lessons, some are about snow. some are generalized. there is the very deliberate way you approach a job. let's say snowplows. you execute that the same way. for snow, the timing is extraordinary. the amount is extraordinary. the wind is extraordinary. fill in the blank. what we found this time was we have to have really up-to-date second by second management data. the reports were off a little bit. there were mistakes made by others. 1000 buses got stuck. you look at that, and you declare an emergency, but the people who met made a good-faith decision that turned out not to be right. the point of the story is it is easy to do monday morning quarterbacking here. i think we realized real-time management data coupled with a little bit more in terms of delivery systems would have helpe