>> steve greenbalm is wub of the co-founders of postnet. >> you are recently capturing every e-mail you can at the point of sales. >> absolutely. >> he finds that people like amanda and dennis have ideal backgrounds for becoming franchisees. people who are team players, but who also want to be their own boss. >> veterans have innate qualities and a respect for systems and following processes. and are very driven people that understand that results at the end of the day are what matters. >> we don't compete against each other. we work together. and that's something that was instilled in me in the military, is everybody is family. >> of course, all this sharing of resources and information isn't free. franchisees pay significant fees and royalties, which go right to the postnet founders, or chan chizers, steve greenbalm and brian spindle. >> the initial investment is 200,000. breaks down of an initial franchise fee of around $30,000. a store development fee which is just under $100,000 to build out the store. >> i think you also need to accept the fact that you aren't always going to be g