we have clinical psychologist jeff gardere, and steve kardian. the takeaway, the calm. >> they did, brooke. i want to put together two words you just said, a professional calm. by the officers maintaining that demeanor, they're able to keep as possible -- as much as possible the people on the other line calm, extract information, who's injured, what do we need? this is all done at hyperspeed, so they had to get the connecticut state police, get mutual aide there, ascertain, are there injuries. >> quick, quick. >> very quick, very professional, and well done. >> on a day like today, and again, not only is this happening today, but then you have the one-year anniversary happening two saturday from now. jeff gardere, talk about the emotional toll, i don't know if it's reinjuring would be the correct way to say it, for the families, for the community. >> we know the community, the families, the survivors, all of us really, but specifically, those people are still experiencing their ptsd, post traumatic stress disorder, and they need to continue to heal. this is going to tak