. >>> sometimes life causes you to take drastic measures like steve richardson born after he lost his job he taught himself how to design and cut wooden jigsaw puzzles. putting the pieces together finds new, ingenius and devilish ways to keep his fans guessing. >> here is a 1-inch. they fit side by side. man, do we get some nasty phone calls about that. it drives them nuts. >> reporter: a customer complaint usually means business is good for steve richardson. >> they pay me to drive them crazy. >> reporter: he's the self-proclaimed tormentor and chief at northeastern vermont. >> i can easily design a puzzle they can't do. well, they won't buy any more so i can't totally crush them. >> reporter: stav is steve and dave, dave tibbits designed games and puzzles after being laid off in 1969. for five years they struggled until one phone call changes things. >> when we got the call from this wealthy person, he said these guys are out of business and i need a puzzle. >> reporter: hi didne didn't kn to cut wood but knew an opportunity. they got lucky. >> averaged $50,000 a year for 20 years.