inspector steve rusich drove the mile and a half from the police station to the apartment building along winter haven's lake howard."i told myself that life was the most important thing to me at the time."rusich - a trained crisis negotiator - would be the p-d's lead on this."i was able to open a window, and try to catch her attention. she had headphones on with music playing.""if i scared her in any way the ledge wasn't very wide."when she saw him"she held one foot over the ledge, i just had to show her i meant no harm."she said her dad died a few months ago, and that her mother passed just a day before."she told me that no one cared her life wasn't worth living anymore."they the top of the second-tallest building in winter haven. there was one thing he reminded her of, again and again.""i had to reassure her, i cared. i was here now, and i am the one who cares.""my heart was beating out of my chest."it was his fifth crisis negotiation in a fourteen year career."i just kept calling her name out. eventually she turned to me and looked at me and said i really don't want to die. i just hel