when i called the compound, it was steven snyder. >> steven snyder was koresh's top lieutenant. >> he started screaming through the phone that we had no right to be there, to get off the property immediately. i tried to stay calm. i said, steve, we have to talk. we have to work this out. you and i have to work this out. people are dying. people are hurt. we need to stop the shooting. >> soon cavanaugh is talking directly with david koresh. >> everything's okay. just you and me are talking. that's the main thing. you care for people. >> i had a radio mic in one ear with an agent pleading for his life and i had this guy on the phone who thought he was god. >> checking now our top stories on prime news. in waco, texas, at least four federal agents are dead and 14 are injured in a shoot-out with members of a religious cult. >> it takes negotiators two and a half hours to gain a cease fire. after that, the top priority is to retrieve the wounded and dead atf agents from around the compound. the whole scene has the look of a war zone. >> when i first got there, it was a very tense, uncomfor