mark strassman shows us how this entrepreneur turned an entire town around. captioning sponsored by cbs this is the "cbs evening news." sphwhrim good evening. i'm jim axelrod with the western edition of the broadcast. the u.s. now has the backing of the european union for a "clear and strong response against the syrian government," but a group of e.u. foreign ministers meeting today about press for a delay in any airstrikes until inspectors from the united nations deliver their report, expected at the end of the coming week. all this comes as congress gets ready to vote on an attack, and president obama begins a campaign to rally support. we have three reports tonight, beginning with margaret brennan, who is traveling with secretary of state kerry. >> reporter: john kerry, the obama administration's most vocal advocate for intervention, traveled to lithuania to convince 28 european ministers that they should endorse a u.s.-led strike on syria. they did not. instead, they told secretary kerry to slow down and said the e.u. will not respond until the u.n. issue

mark strassman tells us how it all started. >> reporter: it was 2:30 saturday morning when 24-year- old jonathan ferrell swerved off the road in a single-car accident. he climbed out the rear window and knocked on the front door of this house look for help. the startled home owner thought it is a burglar and called 911. >> 911, hello. >> i need help. >> reporter: police have altered the caller's voice to protect her identity. protect her identity. >> is he still in the house, did did he s not in house. he's in the front yard yelling. >> reporter: three police officers responded when ferrell ran toward them randall kerrick drew his gun and shot ferrell 10 times. the dead man was unarmed. >> i don't want to bury my son. my son should be burying me. >> reporter: georgiaa ferrell says her son jonathan respected the police. his sister is a cop. do you have questions? >> i have questions but they will be answered soon enough. >> reporter: but you do want those answers? >> we're going to get those answers. >> reporter: the charlotte- mecklenberg police charged kerrick with voluntary manslaught

counselors known as navigators are to help folks with the enrollment process, but as mark strassman tellsve become targets in the partisan battle over obamacare. >> good job! >> reporter: in florida, there are eight navigator organizations. adrian madriz works as a navigator at the epilepsy foundation of florida in miami a patient navigator is somebody who provides unbiased information about the plans in the marketplace. we cannot make any kinds of recommendations or way or another about the kind of plans that are offered therein. >> reporter: the $67 million program is funded and regulated by the federal government. government. navigators must pass 30 hours of navigators must pass 20 hours of training before guiding people through marketplaces or exchange that detail the different coverage options. >> there is a significant portion of the training devoted to making sure that patient navigators are aware of the sensitivity of the information they will be deal with. >> reporter: the medicare program has used similar counselors in all 50 states, but florida is among 14 states that have plac

mark strassman shows us how this entrepreneur turned an entire town around. captioning sponsed

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