what service means is that a straun or any type of did the things they were supposed to do.hen they talk about hospitality, what they're talking about is how did the provider of that service make the recipient feel? and they're completely different things. >> this focus on making people feel good, they say, is key to overcoming the unexpected challenges any business faces every day. >> try to do what it takes to make sure that at the end of the day, whatever somebody came into our restaurant with, they leave feeling slightly better than when they came in. i think if we can do that, our restaurants will have served their purpose. >>> the customer service lessons from the hospitality industry can easily translate to thousands of small business operations. let's turn to this week's board of directors, rod kurtz is the executive editor of huffington post small business and david scott is a marketing strategist, although of the book "the new rules of marketing and pr." >> great to see you. i'm hungry after that. let's go to lunch after this. >> you have coffee until then. >> ther

has largely relied on the russians to ferry as straun knots back and forth from the space station.ing's launch could provide a glimpse the future of the american space exploration when nasa teams up with a private business. trace gallagher is with us. when do we expect this thing to it hook up with the international space station. >> it boards tomorrow at 4:55 a.m. from cape canaveral. monday, shep, they dual a dry run. get this capsule within a mile and a half of the international space station to kind of check out its that miewrvelt and if all goes well on tuesday, the dragon capsule will get close enough to the international space station that you can see it there. that it will grab on to it with its robotic arm and dock it. once it docks it will unload a thousand pounds of cargo into the iss and take home about 1300 pounds of crash. but nasa and space x keep family sizing this is only a test. listen. >> this is a test flight. what's important from a space x progressive on a test flight is to make sure we learn something. hopefully we learn a lot. and hopefully we make a lot of