. >> she had $180,000 conventional loan from suntrust bank. as she became ill and could not work. on disability and with mounting medical expenses, she exhausted most of her retirement payments. she worried this could not pay her mortgage . >> our stead come along with the rest of her country -- as she saw a public a service account -- she saw a public- service announcement. it helps homeowners in trouble. she was connected to a group that helped her get the modification. but now she is extremely perplexed. >> i want my life back and it has turned into total chaos. >> her mortgage payments had been about $1,500 per month. she paid $513 per month. four months later, when the modification became final, the monthly payment was even later, $388. >> it is signed, stamped, sealed by suntrust . >> but after making those payments for more than a year, suntrust notified her that it was not enough. her payment had more than doubled to $848. taxes and insurance had been kept out of the final calculations. roberts says she cannot afford the higher payments plus the amount now past due. kim sa

she says suntrust admit the mistakes, but still threatened to foreclose. >> i contacted at suntrust and spoke with someone there. the ad that they did not include the payments. because they made those payments on her behalf in insurance, they feel she is -- she still owes the money. >> i-team contacted suntrust to find out what happened. a spokesman said this statement. -- searching through the trial of modification, we found these clauses. the borrower agrees to make all payments of taxes, insurance premiums, assessments -- which may change periodically over the term of the loan. the borrower agrees to correct the terms and conditions if an error is discovered. it is a standard industry clause. >> even though her problem may seem somewhat unique, homeowners to maintain, modification do not always get the happy ending they hope to receive. >> from march 2009 until august of this year, more than a hundred 16,000 homeowners received permanent loan modifications. at the same time, nearly 100 -- 144,000 homeowners lost modifications because they missed three consecutive payments. what is so

suntrust -- any customers previously charged.egions started charging in june and suntrust in august. we will keep our eye on bank of america to see if there's any movement. >> start chirping customers. starting to go away. >>> real estate agents trying to make a tough sell are taking to the skies. high end sellers in california are using drone helicopters to take clients all across a property. this mini chopper is checking out a $25 million property, mike to go with that fountain you're buying. the commission on that sale is probably worth it. >> i have always wanted is bellagio fountain and it will go perfect at that house. >> i know and you can get the drone helicopter thrown in for free i bet. >>> 6:39. howard says another sunny and dry day and highs in the 50s. >>> and here's a live accurate 66 in -- lock at 66234 rosslyn, you can see -- look at 66 in rosslyn. you can see traffic is looking good but it's going to build as the morning progresses, monika's next timesaver traffic is coming up next. >>> thanks for choosing channe

regions bank will nix its four-dollar monthly fee.and suntrust ii following behind...nding its five- dollar monthly fee tomorrow. the banks hhve lso agreed to refund customerssfor previously charged fees.they say custommr reaction drove the back-track. 3 the flu virus kills thousands of people each year, andda recent report shows the flu shot is not as affective as we thought. so with flu season starting now, is there anything we can do to fight back? joel d. &psmith is live at the new pxpress care in owings mills with the 5 ttings you can do now, to increase your chances of skipping the flu. good morning joel d. 3 3 good morning patrice. for most people a haunted house isn'' about life leesons.. but a just a time to havv fun and be scared!but for one mother in texas... she wass't too happy about a "haanted house" in her area. linday ybarra took her son o hhs haunted house for a good scare.they wanned to see the usual sights...the zombies.... vampires... and undead... but the alloween fan says this haunted house left her feeling violated. i quickly realiied that ttis i

suntrust notify the affected customers and refunded their money. >>> this is a first in the race for the white house. gop presidential candidate herman cain is now under secret service protection. the decision came after it reported death threat came against the candidate. >> herman cain just became the first candidate to receive secret service protection. agencies requested $113.4 million for the job. >> that certainly seems to make him seem more important in this election cycle. >> the extra security reportedly came as a result of multiple death threats. he faced multiple allegations of sexual harassment. he recently broke down in an interview when talking about faith and his wife. >> holding the bible when i am going in. >> according to analysts, the request came unusually soon. barack obama began receiving it in may 2007. >> in light of the gabrielle giffords shooting in january and other factors, clearly this is something that had to be addressed but it is kind of unusual when he is not actually leading the polls right now. >> in addition to receiving threats, secret service say

the pressure proved too much after chase, city group, wells fargo, suntrust and a host of others, announced they abandoned plans to charge a monthly fee for debit card purchases. >> this is a huge win for consumers, it shows when they take action, they say, we don't want to pay these fees and if you make us, we're taking our business elsewhere, you have a voice. >> reporter: even politicians had urged customers to leave their banks. >> to move to banks that aren't going to nail them with these fees that are driven by greed. >> reporter: but it's illinois senator durbin who the banks say forced them to add the fees since his amendment cut their fees in half. >> the banking amendment made us do one of two things, raising f fees or reducing costs. >> reporter: raising revenue means you should watch out for stealth fees. fees for receiving a paper statement. fees for using a teller. fees for not using your account enough and fees for not maintaining a large minimum balance. check your statement closely. these aren't easy times for the banks, they did pay back all of the $700 in bailout money. t

square one >>me while bank of america dropped the $5 debit card monthly fee proposed it was after suntrustme other banks scrapped that plan wells fargo and chase are following suit ... they finally realized consumer concerns >>ms global is looking at a big mass regulators are investigating whether hundreds of millions of dollars are missing from client accounts ms global did not separate client money from firm money and the firm filed for bankruptcy yesterday losing date on investments tied to european sovereign debt. unfortunately the pace of manufacturing is slowing down according to latest numbers that's from the institute of supply management >>your cellphone company may know more about you than you want it to know ... some of them are selling that information to the highest bidder your phone company knows where you live what websites you visit what applications you download what videos you watch and even where you are. just last month for rise and wireless changed its privacy policy to allow the company to record location data and web browsing history combine that with your age gender

suntrust is eliminating similar fees in response to customer feedback.se and deviancy have come out against the fees -- chase and bb &t are coming out against the fees. we closed out the month of october with steep losses. moreice over europe's -- worries over europe's debt crisis. the bloomberg maryland index falling losses for t. rowe price -- following losses for the zero price. you can choose the right bird and learned carving techniques on the butterball hot line. i'm jane king reporting for wbal-tv 11 news. >> if you depend on that caffeine in your coffee to give you a boost, you may be wondering how much caffeine is too much and could be hurting your health. mark tries her best to avoid caffeine. >> -- margaret tries her best to avoid caffeine. >> people drink a lot of coffee. >> when it comes to catherine and your heart, moderation is the key -- when it comes to caffeine and your heart, moderation is the key. >> what my surprise is how many ounces are in a cup of coffee. >> this might be told ounces or 16 ounces. 6 ounces of coffee is a normal si

change of heart after backlash from customers.several of its ccmpetitors, incluuinn wells fargo and suntrustbanks have been trying to replace revenueelost pfter the u-s capped fees on debit-card transactions earlier this year. 3 baltimore is adding a third line to itt charm city circuuator service. serviceemayor .../ stephanie rawlings-blake.../ p launched... the new... green route... this morning.../ at... johns hopkins hospital...///. ááit'lláá run.../ from... hopkins.../ thru.../ fells harbor east.../ áábeforeáá heading north....to city hall.../ and... the fallsway. .../ p ááitáá... will... then.../ head back... to hopkins.../ on....he same route. 3 srb: "it's a great way tt experience all thattbaltimore has to offer without having to move your car,,if you were parked in a loo you ddnt have to lose your prime spot that you got up extra earliy to circulator and go eeperience many parts of downtown." downtown." the city... plans to launch.... a... fourth &pline.../ , running... from the... inner haabor.../ to... fort mchenry, .../ next year. 3 ccll phone companies know a lot about you...how

suntrust, regions bank said they heard from their customers and would not charge the fee. see that. but be very, very careful and please, everyone, scrutinize your -- scrutinize your statements if you are late, you will get a fee. your interest rates could go up. the bottom line here is be very, very careful how you use your credit cards, your atm cards, your debit cards, because they're looking for ways to, they're looking for ways to get the fee money. keira? >> thanks for the warning, christine. >>> well straight ahead, four senior citizens accused of being terrorists. and the feds say, the suspects planned to make their own biological weapons, more on that after the break. >>> plus enough marijuana to fill a dump truck. how much this nearly one-ton load would have gotten on the street. woman: day care can be expensive. so to save some money, i found one that uses robots instead of real people. 'cuz robots work for free. robot 1:good morning... robot 1:...female child. sfx: modem dial-up noise woman: are there flaws? yeah, um, maybe. anncr: there's an easier way to save

suntrust was charging $5. of course you have regis financial.hen wells fargo and jpmorgan chase thieves doing a pilot program to charge $3 but based on what happened with bank of america they are no longer going to do that. the big banks are saying they will stop charging fees. >> why are banks increasing fees when the economy is doing so poorly? i mean why would they even initiate such fees? >> well, you know the main reason for this is something called the dodd/frank act and more specifically the durbin amendment is saying you can't charge as many fees or as much fees for debit cards. what this is happening this is loss revenues to the banks. so basically what they have to do, what they are going to do, they are going charge customers more to make up for their revenue. they might do it with revenue cards but do it somewhere else. >> okay. another area where people oftentimes experience fees might be checking accounts but there are banks that are still offering free checking accounts to the customers to avoid that, right? >> yeah. there are som

suntrust. and more. regional banks saying they are if longer going to charge and the consumer has spoken pretty loudly and saying we will go to community banks and credit unions. >>neil: i remember in a certain best selling author's book, those would have power can lead and others will follow. my argument with the bank of america situation is others did not really follow and it is like when an airline raises fees in a certain area, others, if they do not follow-up, they have to rescind. is that really what happened here? >>guest: well, it is, that is exactly the competition in the marketplace, bang of -- bank of america thought they could swing the industry in this direction and they did not have the power to do that because they do not have a detailed relationship. their client is migrating away from them and is not loyal, and, so, they found out that they did not have the power they thought they had not market. >>neil: and we got a statement from bang of america, we have listened to the customers and w

chase, suntrust and other banks are getting rid of similar plans. >>> it may not have the charm of affers convenience. it dispenses fresh cuts of meat. >> interesting. >>> all right. >>> up next tonight, music to real housewife fan's ears? there's a single and not so bad. you can hear it for yourself. that's right, haters. turn up the volume. a vacation on a budget with expedia. make it work. booking a flight by itself is an uh-oh. see if we can "stitch" together a better deal. that's a hint, antoine. ooh! see what anandra did? booking your flight and hotel at the same time gets you prices hotels and airlines won't let expedia show separately. book it. major wow factor! where you book matters. expedia. when you're a sports photographer, things can get out of control pretty quickly. so i like control in the rest of my life... especially my finances. that's why i have slate, with blueprint. i can create my own plan to pay down large purchases faster... or avoid interest on everyday items. that saves me money. with slate from chase, i'm always in control. financially, anyway. get slate

chase, suntrust and other banks are getting rid of similar plans. >>> this vending machine offers conveniencee soda or candy. it is the brainstorm of an alabama company. so far they have installed one machine. see how it goes. >> interesting. >>> all right. now time for the "beat 360 winners." tonight's photo republican candidate ron paul in iowa today speaking at a forum of manufacturing. staff winner is cubie. cubie. constitutionally i shouldn't even be sitting on this chair or wearing clothing right now. your winner is mark. his caption, desperate to narrow the field, republican party leaders are forced to use rock, paper, scissors to choose a candidate. >>> up next tonight, music to real housewife fan's ears? there's a single and not so bad. you can hear it for yourself. that's right, haters. turn up the volume. ♪ ♪ ♪ ♪ ♪ [ male announcer ] the peace of mind of owning a 2011 iihs top safety pick. the all-new volkswagen passat. helps defends against occasional constipation, diarrhea, gas and bloating. with three strains of good bacteria to help balance your colon. you had me at "probiotic.

chase, suntrust and other banks are getting rid of similar plans. >>> it may not have the charm of ais vending machine offers convenience. it dispenses fresh cuts of meat. >>> up next tonight, music to real housewife fan's ears? there's a single and not so bad. you can hear it for yourself. that's right, haters. turn up the volume. a vacation on a budget with expedia. make it work. booking a flight by itself is an uh-oh. see if we can "stitch" together a better deal. that's a hint, antoine. ooh! see what anandra did? booking your flight and hotel at the same time gets you prices hotels and airlines won't let expedia show separately. book it. major wow factor! where you book matters. expedia. and here's what we did today: supported nearly 3 million steady jobs across our country... ... scientists, technicians, engineers, machinists... ... adding nearly 400 billion dollars to our economy... we're at work providing power to almost a quarter of our homes and businesses... ... and giving us cleaner rides to work and school... and tomorrow, we could do even more. cleaner, domestic, abundan

regions is one of them, suntrust is another.ened after jpmorgan said it would stop issuing the fee as well. and for these banks i just mentioned, if you did get one of these fees in the last few weeks, they're going to credit your account for that $5 fee to use the debit card. that leaves bank of america the lone big bank standing by its $5 fee. but it's standing by it kind of backing up a little bit, too, because it's going to offer -- it's going to test some more ways that customers will be able to avoid that fee, like having your paycheck automatically deposited into the account or doing some kinds of automatic bill pay or something so more people would be able to figure out how to avoid that fee. of course, by doing more business with the bank in the first place. but this really shows that that consider anger i think really resonated in the corporate suites some of these banks, and a lot of people were walking. there's no question. when you look at the traffic for credit unions and small community banks, they were starting t

suntrust bank and regions financial are going to stop charging customers for making purchases with their this is the latest in the banking industry retreat from that monthly fee that, of course, has drawn quite an outraged response from customers. obviously, we've seen decisions by other banks. we saw last week wells fargo and jpmorgan chase also dropped customer tests on these fees. why do the banks want to charge these new fees? aside from the obvious, making more money, they've been hit hard by a sluggish economy and tighter regulations. they've been trying to add fees. one of the biggest pushbacks was for this debit card charge. >> cnbc's mandy drury, thanks. >> you're welcome. >>> the campaign trail can be grueling not just for the candidates but for their families. just how involved some spouses and children be in the campaign? here's herman cain's view. >> you won't see my family out on the campaign trail on a day-to-day basis, and that's because it was a conscious decision because my adult daughter with her kids, she has a life. my son, he has children. i am an unconventional can

suntrust is going to stop charging for debit card purchasers. america the only one planning to charge for that. even b of a is testing ways for people to avoid the fee, like direct deposit of paychecks. >>> hotels are piling on new fees for services that used to be free, like using the pool, maybe getting a roll away bed or crib. according to a study from new york universities, u.s. hotels are expected to collect $1.8 billion in fees, up 80% from a decade ago. hey, it worked for the airlines. >>> whether you prefer creamy or chunky, one thing stays the same. the cost of peanut butter is going up. manufacturers are raising prices of the lunch staple by as much as 40%. the reason, a poor peanut harvest. >>> for the latest news about your money, check out all new cnn money.com. money.com. the other office devices? they don't get me. they're all like, "hey, brother, doesn't it bother you that no one notices you?" and i'm like, "doesn't it bother you you're not reliable?" and they say, "shut up!" and i'm like, "you shut up." in business, it's all abo

but suntrust, jpmorgan, wells fargo, lastly, regions, they have all reversed their decision, along withalked when this came out one of the things which is frustrating. we have a lot of things are free. are all of those free things essentially going away? >> you went to a credit union, right? >> a community bank. >> community banks and credit unions are some of the last places are still offering these things for free. we have talked about this before. people who want all of these things for free, check with a community bank, check with credit unions because they are often the place that still offer them. >> molly, anything else that ticks you off that you want to take on? >> there is plenty but i'll keep that at bay for now. >> save it for another day. thank you for your time. see you later on in the broadcast, rebecca, again. like i mentioned, she will be back with part two. why don't you come over here and sit between us? >> i'm here and i'm not going anywhere. >> critics say it hurts the environment and wade into that da debate when we come back with rebecca jarvis. what makes a dollo

bancorp, suntrust. a number of other banks are not going to charge debit card fees in reaction to customer outrage. jon: but they will collect the money somewhere else. >> that's right. jon: liz macdonald, thanks. >> sure, delighted. >> we are awaiting a major news conference on a child sex abuse scandal rocking penn state university tivo very moment. the school's former football defensive coordinator arrested over the weaken and charged with multiple counts of child abuse. he maintains his innocence. our legal panel weighs in just ahead on that. >>> troubled actress, lindsay lohan free again. did you know that she went to prison overnight? why her recent jail term lasted just a few hours. ♪ . jenna: some developing stories we're keeping an eye on here in the newsroom and from our control room as well. we have some new amateur video supposedly showing clashes in greece with forces loyal to the president there and those who want him out of office. according to the reports that we have, at least 3,000 peo