in particular, department's report having lots of challenges regarding supervise oriole -- supervisorial datast apartments lack clear quality issuance and protocols when it comes to bilingual staff training. although there are clear gaps, the majority of departments rate themselves as meeting the lao requirements. finally, here's an example of how our tier 1 departments shape up. the top three departments -- elections come and human services agency, and department of public health -- ranked very high with our compliance criteria. the most improved departments have shown clear efforts and are on the right track. the department's in the "in development" colorado -- colorado -- column are meeting some requirements but need assistance. we had specific concerns with signeage around city hall. oewd says they did not provide services to the public, but we know they are providing services, so it may just be a matter of their own reporting. finally, the compliance plan is mostly in progress, and they are also working with our office to meet the lao requirements and make improvements. so, supervisors,