next on 11:00, susan hogan on the quick fix that's cheap and could save you from flushing mona way. >>> we're now less than four minutes away from the strike in hollywood. when you could notice changes if they don't reach a deal. >>> did you see it? another o.t. thriller keeps the caps alive tonight. the game winner just about 25 minutes ago. it's time for you and your boys to get out of town. (laughing) left foot. right foot. left foot. stop. twitch your eyes so they think you're crazy. if you walk the walk you talk the talk. it's what you do. you switch to geico. hide the eyes. it's what you do. show 'em real slow. >>> we're just a few hours away now from a strike that could have a lot of us watching reruns on tv. some 13,000 hollywood writers are threatening to walk off the job. here are four things you need to know about that strike. four things you need to know about that strike. major networks have until midnight pacific to reach a new contract deal with the writers uni union, the writers' guild of america. that's 3:00 a.m. our time. if they do

when we come back, susan hogan shows you what works and what doesn't when it comes to bug sprays. >>>lus fair evaders create danger for metro bus driv >>> as we count down the days until the unofficial start of summer, news4 is working for you. if your plans have you heading outdoors, you'll want to make sure you have the right bug spray. consumer reporter susan hogan has what you need to know. >> reporter: with the return of warmer weather comes the return of those pesky mosquitos and with the threat of zika swarming around, you don't want to take any chances. consumer reports says look for insect repellents with one of these three deet, oil of lemon, you ceucaly. sprays are most effective. you can skip natural repellents. most of the plant-based repellents lasted just one hour or less against the mosquito known to spread zika. wristbands and clip -ons and wearable devices are marketed as being safer, but consumer reports tested two wristbands and one clip-on and found them to be ineffective. citronella candles and a battery powered diffuser did not keep mosquitos away. sonic repelle

when we come back, susan hogan shows you what works and what doesn't when it comes to bug sprays. >>>s fair evaders create danger for metro bus driv me to listen carefully. i'm ralph northam,aught and when survivors of the virginia tech shooting and close the gun show loophole, i took on the fight. i saw what those weapons can do as an army doctor during the gulf war. now, i'm listening carefully to donald trump, and i think he's a narcissistic maniac. whatever you call him, we're not letting him bring his hate into virginia. >>> as we count down the days until the unofficial start of summer, news4 is working for you. if your plans have you heading outdoors, you'll want to make sure you have the right bug spray. consumer reporter susan hogan has what you need to know. >> reporter: with the return of warmer weather comes the return of those pesky mosquitos and with the threat of zika swarming around, you don't want to take any chances. consumer reports says look for insect repellents with one of these three deet, oil of lemon, you ceucaly. sprays are most effective. you can skip natura

susan hogan, news4. >> tracking our first severe thunderstorm warning of the evening. we're looking at that storm. we talked about it around culpeper, fauquier county now under a severe thunderstorm warning. this storm right here moving up to the north and east so heads up if you're in northern portions of culpeper county. a lot of lightning with this. here is where -- this is what the area involved in the severe thunderstorm warning around washington, over towards the warrenton area and northern portions of culpeper county. we'll continue to watch these storms as they progress off to the east. they may continue to strengthen. amelia's back in a couple of minutes with the latest on this forecast. >> a very popular dog park here in the shirlgton park of arlington county. discussion underway to reduce the size. hey, bud. >>> do you think your a good speller? >> if you do you should try some of the words children are getting right now and what they're getting right at i need the phone that's where i happen to be... to be the one that rings. i need not to be missed phone c

news 4's susan hogan. >>> olivia newton john battling breast cancer again. she is still fighting. what she told her fans today. >>> new video of an explosion turned a busy street into a river. narrator: "the time is always right to do what is right. ralph northam. army doctor during the gulf war. volunteer director of a pediatric hospice. progressive democrat. in the senate, stopped the transvaginal ultrasound anti-choice law, and stood up to the nra. as lieutenant governor, dr. northam is fighting to expand access to affordable healthcare. ralph northam believes in making progress every day. and he won't let donald trump stop us. >>> this is a ceremony held in new york city tonight honoring thousands of rescue and recovery workers. today marks the 15th anniversary of the end of the formal recovery operations at the world trade center. workers shared memories and discussed health issues. >>> singer olivia newton john is postponing her current tour because she has been diagnosed again with breast cancer. she was set to tour the u.s. and canada next month. she says the breast cancer

next at 11, news 4's susan hogan finds out why her insurance company can't help. >>> an increase in theumber of women with advanced sge ta narrator: "the time is always right to do what is right. ralph northam. army doctor during the gulf war. the senate, he passed the smoking ban in restaurants, stopped the transvaginal ultrasound anti-choice law, and stood up to the nra. as lieutenant governor, dr. northam is fighting to expand access to affordable healthcare. ralph northam believes in making progress every day. and he won't let donald trump stop us. to take on the "tom insurance companies and the credit card companies and the wall street banks... that's what tom perriello is about." progressive causes have been my life's work. i'm tom perriello... and before and after congress i led non-profits to battle climate change, poverty and president bush's attacks on civil rights. now i'm running for governor to reduce economic inequality. because together, we really can build a virginia that works for everyone. >>> tonight a carjacking victim shares her story only with

susan hogan has details. >> reporter: if you think all sunscreens are created equal, think again. fifth year in a row, consume are reports found in a some about sun screens don't live up to the protections promised on their labels. in fact of the 58 products, 20 tested at less than half their spf number. one brand inthat did very well from three are listed as best buys. that yeah equate spf 50 and also the sport. >> also best buys are trader joe's which got a perfect score in our rating. >> reporter: and remember to put it on 15 to 30 minutes before going out and rye eapply it eve two hours. let me help you out. >> thank you, susan. if you're heading outdoors over the memorial day weekend, make sure you have the right inspect repellant, as well. tomorrow susan hogan explains which bug spray is best at avoiding the bites. >>> the calendar may say may, but it sure didn't feel like it. it's too cold and damp out there. we're working for you with a look at how much longer the dreary weather will stick around. and we're bringing you the latest even during the commercial breaks. vo: at

susan hogan will join us with what you need to know. >>> plus, it's a new tribute coming to arlingtonal cemetery and the group it will honor for the verfirst time. y there's the view. there's more to life than the climb. you've gotta stop and look around a little. come, shed life's layers in asheville. let the child inside you out to play. life is for the taking, not for taking it easy. asheville. discovery, inside and out. prodders, shuckersers, and sniffers, [ inhales ] all giant produce is triple checked. farm, crate, and store. we're focusing on fresh... ...so you don't have to guess. my giant. >>> here are four things you need to know if you're just joining us. american university is investigating racial messages targeting a sorority. bananas were found hanging from strings in the shape of nooses in 33 places around camp -- three places. the letters aka, which stands for the school's african american sorority. >>> the co-president of fox news channel is out. bill shine resigned today and will leave within the next few

still ahead, susan hogan joining us with ways for you to pay for it all now that the schools have been>>> and keeping track of those storms out there. doug's up next with a weather alert. fios is not cable. we're wired differently. maybe that's why we've been ranked highest in customer satisfaction by jd power 4 years in a row. and now you can love fios too. get 150 meg internet, tv and phone. all for $79.99 per month onlinefor the first year with a two-year agreement. it's the only internet with equal upload and download speeds. cable only offers upload speeds that are a fraction of their download speeds. plus get hbo for a year and free multi-room dvr service for two years. and verizon wireless customers can stream tv on the fios mobile app, data-free. get the best. go to getfios.com >>> all right, we need to talk to doug about how close are these storms and how severe will they be. >> well, they're coming close right now. just down to our

consumer reporter susan hogan has what you need to know. >> reporter: with the return of warmer whether comes the mosquitos and with the threat of zika swarming, you don't want to take any chances. ♪ >> reporter: consumer reports says look for inspect repellants about deet, oil of lemon eucalyptus and pick car din. they found spray repellents to be the most effective. skill the natural repellents. most of the plant-based that they tested, lasted just one hour. wrist bands and clippions, they're marketed favorably, but consumer reports tested them and found them to be ineffective. citronella candles. they do not keep the mosquitos away. sonic repellent. ultra sonic devices claim to emit sounds that drive pests, including mosquitoswa they actually work. next time you're sitting on your deck, have an oscillating fan next to you, because mosquito landings to people who were sitting near it, were cut down by 65%. back to you. >> all right. >>> well, summer isn't really complete without cook-outs. i fired my grill up over the weekend. and tomorrow, susan's going to look at the best grills on

consumer reporter susan hogan is working for you with what you need to know. >> while it's definitely helpful to share your experiences with others, both good and bad, consumer reports warns depending on what you say could get you in trouble. if something you ordered isn't up to snuff or a trip or a meal is marred by poor service, complaining online can influence other customers. >> you don't want to go to a place with a lot of negative reviews. >> when i see a negative review, i'll most likely look at another item. >> some companies fear negative feedback. until recently, they included nondisparagement clauses in their agreements which allowed them to threaten customers who leave negative reviews. >> one couple was threatened with a fine for posting a negative review. a court ruled they didn't have to pay. >> reporter: consumer reports says you should watch what you say. >> first of all, your review has to be honest and companies can still successfully sue you for defamation if you make a false statement. >> reporter: don't generalize. speak about your particular experience. consumer

i'm jim handly. >> and i'm susan hogan in for wendy rieger.s could have a huge impact as many of you begin to head out for the holiday weekend. let's head over to the storm center. >> oh, what tim for us. >> we continue to get severe thunderstorm warnings. a brand-new warning along i-95 from quantico to wood bridge, including prince william and stafford counties. >> what we're seeing is heavy rain leading to flash flooding, gusty winds and the potential for hail as well this evening. >> and that will be the case through the next few hours. take a like right now, we'll show you where the storms are and where they're going. the big storm to the south, there's two of them. another severe thunderstorm warning to the west around luray. and this storm in leesburg has been strengthening. down to the south, look at all the lightning with these storms. this one just coming together over the last 15 or 20 minutes, prompting the severe thunderstorm warning. along i-95, very heavy rainfall, charles county, south of la plata, in towards st. mary's county.

susan hogan has the details. >> well, recently nbc4 responds introduced you to a 20-year war veteran from maryland, who was scammed out of thousands of dollars. just when he was about to lose all hope of ever seeing that results he never expected. >> yay! how are you? >> good, good, good. good to see you. >> i'm so happy to see you. >> it worked out pretty good. >> it worked out really good. >> reporter: what a difference a week makes, to say jerome harold feels relieved is an understatement. >> i'm throwing my confidence in you and leave it in your hands. you did your job. you did your job. >> reporter: when we last saw jerome, he was at a loss, a big loss of $4,400. >> what frustrates you the most? >> that somebody would do something like that. >> reporter: jerome got caught up in an online scam when searching for a '55 chevy. he found one and started a conversation with the so-called seller. >> everything looked legitimate? >> looked perfect. >> the seller said the chevy was in west virginia and would be delivered to him after he paid using google wallet. he got an official lookin

let's get reporter susan hogan with more on this. >> as we were to first report online earlier today, general motors is offering a free fix to thousands of vehicles, this is a direct result of a federal investigation into whether the car maker went far enough with its initial recalls more than two years ago. the investigation comes after an additional 128 gm owners complained to the national highway traffic and safety administration that their headlights failed, but their vehicles were not part of the recall. in one complaint the owner of a 2007 chevy trail blazer says he was almost killed when the low beam headlight went out while driving at night but the recall does not include his vehicle. the owner of a 2006 buck lacrosse said our headlights quick working and even the make, model and year of their car was included, their vin number was not in april, was called a recall query. to set the scope of the initial recalls. looking into the possibility that another 317,000 more vehicles may be recalled in a statement to news4, general motor spokesperson tells us we are cooperating fully w

. >>> nbc 4 responds up ahead, sugs an h susan hogan helps a man who needs a service he can't get. >>dispute between neighbors takes a deadly turn. how a fight over a property line ded up in murder.en me to listen carefully. i'm ralph northam,aught and when survivors of the virginia tech shooting asked me to support an assault weapons ban and close the gun show loophole, i took on the fight. i saw what those weapons can do as an army doctor during the gulf war. now, i'm listening carefully to donald trump, and i think he's a narcissistic maniac. whatever you call him, we're not letting him bring his hate into virginia. ♪ and the number on the back is... yeah i'm going to have to call you back. hey...hold on... we understand people lose things. here ya go, sarah. hold on to this one. thank you. sarah? so at td bank, you can replace a lost debit card instantly. yep, that's mine. >>> a fight over a property line turned deadly in spotsylvania county. now we're learning that the victim is the ceo of a that red incidence of properties. julie carey is joini

susan hogan shows us where you can get a room with your own personal gym next. >> i like that.ll in red for about the next ten minutes or so. we got new anne arundel county. that storm up around the baltimore area. another storm down towards charles county but mostly the activity now starting to fall apart and actually a very nice evening setting up across our region. we're not quite done with the rain just yet. of providing reliable energy and that'll never change. what is changing, is our name to dominion energy. it's a reflection of our commitment to energy innovation and renewable sources like solar, wind... and cleaner energy like natural gas. and we'll continue to innovate, upgrade technology, protect our environment and serve our communities. dominion energy. more than a new name, a new way of seeing energy. >> it's a popular place for both dogs and their owners and it may be getting smaller. neighbors are now asking the arlington county board to live the dog park untouched of the board's trying to accommodate storm water drainage and state mandated environmental regulat

next at 5:00, susan hogan on the quick fix that is che >>> complaints have been pouring in about high bills, and we wanted to know why. >> there's an easy fix. susan hogan gets the answer to why your money is being flushed right down the toilet. >> one of the most common causes of high water bills, leak. so we're about to show you how to cheaply detect one and how to fix it. you wouldn't flush cash down the toi toilet, but you could be. that's your toilet running and running and still running. and ringing up a high water bill. a running toilet can waste up to 300 gallons of water a day. >> the first thing we ask our customers is, check your toilets. >> they told us they receive hundreds of calls a day from customers with high water bills, and 70% of the time it's a toilet leak and you can easily check for one yourself. >> safely remove your top. ad15 drops of food coloring into the tank and wait ten minutes. >> you got a leak. >> the dye in this toilet means the fill valve isn't shug corroded. over time sediment can get under it, causing leaks. both parts are cheap and easy fixes. >>

susan hogan is working for you with what you need to know. >> chances are you have a gift card in your wallet that you probably haven't gotten around to using. with uncertainty with retailers you probably shouldn't wait too long. the doors are closed tight. hh greg is just another retailer in a long line of stores that are shutting locations down, going out of business or filing for bankruptcy. >> i had a gift certificate which my wife bought. >> and collide is just another customer in a long line of others sitting on worthless gift cards. >> then i saw a sign that said this compaas business. >> reporter: when he went to cash in on his $100 gift card he was too late. >> i went to the store and wanted to see if there was anything i could buy. by this time there wasn't anything to purchase. >> reporter: she had the same problem with spending her gift card. >> i can buy something if i wanted to but couldn't find anything i could use. both left holding on to their $100 gift card. >> as a result i called channel 4. we contacted and had good news for clyde. according to a corporate spokesper

susan hogan joins us.ails on what airlines are now doing to prevent this from happening again. >> a ver in the shirlington part of arlington county. discussions underway at the board level to potentially reduce the size. that's not sitting well with everyone. we'll take you into the controversy ahead >>> well, it happened last night and it's happening again across our region. strong storms and that's why we're still in red mode. >> it seems like we've had a lot of thunderstorms moving through the area. >> i continue to try to cut my grass and wet grass is not good for a lawn mower. this is our rusten camera looking back toward the east now. now we're looking at it now moving out of the reston area over towards tyson's corner. right over ba thez da right now. you can see that line into towards laurel and fred rikzburg area. it loss its lightning. these storms will pulse up and then pulse back down to become very strong and weak and continue to do that. this is strengthening again right around the kensington

consumer reporter susan hogan has what we need to know to get rid of the digital disorder in our lives think about it. we take the time to shred paper documents. but you need to destroy electronic data as well. look at scroll through all of those apps. chances are, there are apps on there that you haven't even used for years. extra apps on your phone use data by sitting there. they take up storage space. you can save more photos. while security is strong on many apps, each one is another connection between your phone and the outside world. another opportunity for some sort of information about you to be shared which could ultimately lead to identity theft. plus, newer apps have better security which protects your private information so that app you've loved for five years may not be the smomost secure optio anymore. >> there's a two-step identification, not just the one step with one password. get that two-step identification. that adds one more layer of security that may slow the thieves down. >> don't worry if you delete an app you want to get back. it's easy to do so. don't forget t

computer reporter susan hogan is working for you with the four things you need to know. >> so the simple question is, should you pay the ransom? and unfortunately, there's no simple answer. the wanna cry virus locks users out of their computers and demands they pay $300 to regain control of their information. security experts say paying the hackers does not guarantee that you will get everything back. >> i think it makes more sense to start out from the beginning by backing up your files, backing up your system and being prepared for this if it does happen. >> four things you need to do if your computer is being held for ransom. shut down your computer. erase the disk drive, reload the operating system, and if you are lucky enough to have backed up your files, you can now safely put them back on. security experts cannot stress enough the importance of backing up the files. to hear more from the security during facebook live. you can check this out on the nbc washington facebook page. back to you. >> thank you, susan. we're all wondering about cyber security in light of this. we want you

. >> susan hogan has the latest on the cold front surrounding this very important medication. >> the drug has been able overseas for years. the controversy started in february when states. the price tag was just announced. the steroid is being marketed in the u.s. as emflaza used to treat muscular dystrophy. families have been getting it overseas for about $1,000 a year. in february, marathon pharmaceuticals priced it at $89,000 year. they canceled those plans and sold the drug to another company. ptc announced it would sell the drug for $35,000 a year, still niffingly more than the price overseas. now that emflaza is available in the united states, families are no longer allowed to buy it from other countries. this disease affects 15,000 u.s. patients. >> thank you, susan. >>> turning to the weather, doug, how often do we get frost in may? it can pp it can definitely happen. tonight we're not going to get anywhere near records, record low at dulles is 36 in d.c. but we have some frost coming tomorrow and i would get the ice scrapers ready in areas especially to the west. out there n

at the live desk, i'm susan hogan. >> thank you, susan. >>> a bizarre encounter for a virginia manetork. up next on news4 at 5:00, how this bear ended up locked inside his car. >>> and this wasn't what they expected during a segment on the "today" show. of providing reliable energy and that'll never change. what is changing, is our name to dominion energy. it's a reflection of our commitment to energy innovation and renewable sources like solar, wind... and cleaner energy like natural gas. and we'll continue to innovate, upgrade technology, protect our environment and serve our communities. dominion energy. more than a new name, a new way of seeing energy. narrator:to do time is what is right. ralph northam. army doctor during the gulf war. volunteer director of a pediatric hospice. progressive democrat. in the senate, he passed the smoking ban in restaurants, stopped the transvaginal ultrasound anti-choice law, and stood up to the nra. as lieutenant governor, dr. northam is fighting ralph northam believes in making progress every day. and he won't let donald trump stop us. >>> track

happened to a woman in d.c., and when airbnb didn't give her a full refund right away, she turned to susan hoganr help. susan is joining us now. this is rough stuff here. >> talk about total frustration with this woman. erin contacted airbnb expecting to get all of her money back immediately. so when she only got back half and she wasn't getting the answers she wanted, she turned to nbc4 responds. >> reporter: like many of us, erin has been hearing airbnb. >> well, i knew a lot of people that had used airbnb and they had great experience, and my son, in fact, had used airbnb in thailand last summer several times and had wonderful experience with it. >> reporter: so while planning her family's upcoming trip to germany, she figured she'd give the service a try and she quickly found a rental she liked. >> it was a cute kitchen and living room and two separate bedrooms, which was difficult to find in germany for that time period. >> reporter: erin booked the listing, paid her $1,600, but immediately she got an alert from airbnb about suspicious activity on her account. >> there was a phone number fo

. >> susan hogan shows you what to look for. >> reporter: "consumer reports" tested more than 100 lawn mowers and tractors including battery operated one. if your lawn is on a smaller size, 1/4 acre or less, a push mower should get it done. "consumer reports" recommends this 250 horsepower troi built. up to an acre a self-propelled lawnmower is the way to go. $600 e go is the only electric. >> it will run up to an hour. after that you'll have to charge the battery which also takes an hour. >> not ready to give up the gas, 400 horsepower torro offers you multiple speeds to power through grass and adjust to terrain. >> reporter: if you have a lawn with hills and bumpy terrain, consider getting an all wheel drive mowers. >>> if you missed the series, you can catch up on sun screen, bug sprays, grills and lawn mowers any time in our nfc washington app. >>> the best cars to be in if you're in a crash. the -- >> justin has his windshield wipers on. i would need them, too. rain showers will be a big part of your morning commute but potebassett is unique in regards to that customability. you'v

susan hogan is working for you with what you need to know. >> well, chances are, you have a gift card in your wallet that you probably just haven't gotten around to using. but with the uncertainty these days with retailers, you probably shouldn't wait too long. the doors are closed tight. hhgregg is just another retailer in a long line of stores that are shutting locations down, going out of business or filing for bankruptcy. >> i had a gift certificate which my wife bought. >> reporter: and clyde is just another customer in a long line of others, sitting on worthless gift cards. >> and then i saw a sign that this business was going -- that this company was going out of business. >> reporter: but when he went to cash in on his $100 gift card, he was too late. >> wanted to see if there was anything i could buy, and by this time, there wasn't anything to purchase. >> reporter: ainsley had the same problem with spending her hhgregg gift card too. >> they said i could buy something if i wanted to, but i couldn't find anything they could use. >> reporter: both left the store still holding

. >> this morning consumer reporter susan hogan takes a look at a local company that takes moving stuff to a whole new level. >> reporteve another online company but had no idea how to get it home? now there's a new app called pockitship that makes it easier than finding a friend with a pickup truck bought a couch, table or chair? >> how do you move that? >> reporter: you can download pockitship. it's an app. >> we'll send a truck to you within a day. >> reporter: whether it's one item or up to 20, snap a picture and get an immediate quote. this doesn't charge by the hour. >> if it's outside, say that old grill you want to sell to someone across town, it's 99 bucks. that's where it starts. if we come inside the house it starts at $139. then it gets really economical. $19 for additional pieces. >> reporter: pockitship comes within moments. it is expng soon. guys, back to you. >> now all this week we're telling you about apps that can make your life easier. if you missed susan's story on how to swipe to find a dog walker on demand you can find that in the nbc 4 app. >>> an app that helps

. >> susan hogan is in the vandalism we learned about back in april.dstones and grave markers damaged at a cemetery in warrenton, virginia. we have good news to share about the repairs. >>> plus, check out this video. this woman decides she's not having it when somebody tries to steal her car at the gas pump. we're going to hear from her, what was going through her mind when she jumped on the hood of her own car. that's gutsy. oh, my gosh. we'll see you soon with more of those stories and many more. >> tough to drive with someone on your windshield. >> i did a double-take on that video. thanks, susan. >>> we really want to say thank you to all of you out there who helped make red nose day a success here on nbc. the third annual event raised more than $35 million for children in need here in the u.s. and around the world as well. the start for host chris hard wick, who took a tumble on the rain-slickened outdoor stage at rockefeller plaza, but he's a pretty tough guy, he recovered and the show went on. that event has now raised more than $95 million. ag

consumer reporter susan hogan shows us how a new app can make your day guilt free. >> reporter: dog lovers, i get it. it's so hard to walk out that door when you have two little eyes watching you. you can get on demand dog walking from your phone. the fresh air, socializing, doing their business. download the app and within a short period of time -- >> you'll get on demand access to what the company says are experienced dog handlers and your community. monday through friday from 6:00 a.m. to 11:00 p.m. your pooch can get in a walk. >> reporter: are you really on demand? >> on demand. was offers demand service for anyone who would like a walk between 30 and 60 minutes. they do background checks. less than 5% of applicants make the cut. >> good job. >> music to the ears of wag's two-legged customers who can follow their walkers and dog's track every step of the way. >> i like that you can see where he is and doing his business. that's kind of funny. at first i was laughing. george popped here. george did this here. >> reporter: here's something to wag your app at. minutes of exercise. >> all

news 4 susan hogan has results. >> reporter: if you think all sun screens are created equal, think againe fifth year in a row "consumer reports" found they don't live up to the products on their label. >> of the 50 products 20 tested half of the spf number. >> one brand that did well on our charts is equate from walmart. three of their products are listed best buys in our ratings. that includes equate sport lotion spf 50, ultra protection and four continuous sprays spf 30. >> other best buys include trader joes prays since your son dove with it. even though it looks why come off. apply it every two hours. >>> the camera lens. >>> if your memorial day weekend plans have you heading outdoors, make sure you have the right insect repellent. we'll have the best. >>> wegmans in d.c. not just a rumor anymore. why it may be a while before you can hit the aisles. >>> the clock is still up on macarthur. we'll give you a sense of when coming up. >>> and you still have justin finch holding his umbrella. you'll need to hold on to yours. not just this morning, but for many more days to come. for now,

this morning consumer reporter susan hogan shows us how to make >> i get it.it's so hard to walk out the door when you have your cute eyes staring back at you. with one wag of the finger, you can literally get on demand dog walking from your phone. the fresh air, the socializing, the doing their business, wag makes owning a dog easier. download the app and in a short period of time, you'll get on demand access to what the company says are experienced dog handler in this your community. monday through friday from 6:00 a.m. to 11:00 p.m. your pooch can get in a walk. >> are you really on demand? >> on demand. wag offers denied service for anyone that would like a walk between 30 and 60 minutes. >> their walkers are screened and tested on their pet experience and they even do background checks. less than 5% of applicants actually make they can follow their dog walkers and their dog's tracks every step of the way. >> i like that you can see when he does his business. that's kind of funny. at first i was laughing was you feel like he pooped here and did this here.

consumer reporter susan hogan says what you should look for. >> reporter: with the return of warmer weather comes the return of pesky mosquitoes. with the threat of zika you don't want to take any chances. "consumer reports" says look for insect repellents wit deet, oil of lemon eucalyptus and picaridin. k"consumer reports" found the spray repellent to be more effective. natural repellents, skip. most of the plant-based repellents lasted just one hour or less against the mosquitoes known to men. "consumer reports" tested wrist bands and clip ons and found them uneffective. sit thrcitsit citronella candle keep the mosquitoes away. sonic sounds that drive pets, including mosquitoes away, there's no proof that it actually works. next deck, have an oscillating fan near you. they're saying people with a fan the bites were cut down to 65%. >>> 6:27. time right now. new horror stories out of manchester, england. >> eye witnesses are telling their story. >> it was awful. people were screaming, people were ♪ [doorbell] ♪ ♪ when you have doctors working as a team for your health, you get the care you

susan hogan explains what you should be looking for. >> reporter: with the return of warmer weather comesn of those pesky mosquitoes, and with the threat around, you don't want to take any chances. "consumer reports" says look for insect repellents with one of these three active ingredients, deet, oil of lemon eucalyptus and picaridin. spray repellents are the most effective. there are four products they say you can skip. natural repellents. most of the plant-based propel lants lasted just one hour or less against a mow keto. wrist bands, clip johns are marketed. "consumer reports" tested two wrist bands and one clippon and found them to be ineffective. scity citronella candles did no keep them away. the ultrasonic devices have no proof that they work. >> the next time you sit on your desk, have an oscillating fan, the studies show 65% of people are good next to a fan. >> i thought the natural repellents. i know. summer isn't complete without a cookout. >> yes. >> tomorrow on "news 4 today," she looks at the best grills and what you should consider before bringing one home. >>> a countryw

susan hogan takes a look at a local company that takes moving stuff to a whole new level. >> reporterght furniture from craig's list but had no idea how to get it home? now there's having to find a friend. >> just bout a couch, table and chairs? >> how do you move that stuff? it's hard. get a buddy with a truck or go rent a u-haul. >> or you download pockitship. >> we'll send a truck. >> whether it's one item or up to 20. snap a picture of what you need moved and get an immediate quote. this is not like a regular moving company that charges by the hour. >> if it's outside, that old grill you want to sell to someone across town, it's 99 bucks. that's where it starts. if we come inside the house it starts at $139. it gets economical. $19 for additional pieces. >> pockitship will pick up an item from a store. >> reporter: the company services the d.c. and baltimore area but it is expanding into philly pretty soon. back to you. >>> now all this week we are telling you about apps that can make your life how to swipe to find a dog walker on demand, you can find that in the nbc washington ap

. >> susan hogan in our newsroom, thank you. >>> he lost his job over the infamous trump tape. >> former host billy bush isbreaking his silence. what e he says he'd wishe'd done a hnd creating jobs foreaner, reliour veterans... helping those in need save money on their energy bills. it takes 16,000 dominion energy employees doing the job. and now, dominion energy is investing $15 billion to build and upgrade our electric and natural gas infrastructure... creating jobs now and for the future. across virginia, we're building an economy that works for everyone and dominion energy is helping power the companies that power our economy. get free delivery -- -- save big on our most popular living room, dining room and bedroom sets. plus save $100 dollars on every $1000 you spend. the memorial day sale at havertys. life looks good. >>> former host billy bush is breaking his silence on the tve tape. he left when now president trump bragged about kissing is and groping women. >> he has done a lot of soul searching over the past serve months. in an interview wi

. >> this morning consumer reporter susan hogan shows us how a new app can make your day guilt free. >> reporter: dog lovers, i get it. it's so hard to walk out that door when you have these cute little eyes staring back at you. with one wag of the finger you can get on demand dog walking from your phone. >> the fresh air, the socializing. the, well, doing the business. wag makes owning a dog easier. download the app and within a short period of time -- >> hi, ready to go for a walk. >> reporter: you'll get on demand access to experienced dog handlers and your community. monday through friday from 6:00 a.m. to are you on demapped service? >> on demand. >> reporter: wag tells us their walkers are screened and tested on their pet experience and they do background checks. in fact, less than 5% of applicants actually make the cut. >> good job. >> reporter: music to the ears of wag's customers who can follow their dog's walkers and tracks every step of the day. >> i like that you can see when he does his business. that's kind of funny. at first i was walking because you see, george popped

. >> susan hogan takes a look at a company that takes moving stuff to a whole new level. >> ever boughtre from craig's list and had no idea how to get it home. now there's a new app that takes the stress out of having to find a friend with a pickup truck. just bought a couch, table, and chairs. >> how do you move that stuff? you get a buddy with a truck or rent a u-haul. >> or download pockit ship. >> basically we'll send a truck to you within a day. >> reporter: whether it's one item or up to 20, snap a picture of what you need moved and get an immediate quote. this is not like a regular moving company that charged by the hour. >> so if it's outside, say that old grill you want to sell to someone across town, it's 99 bucks. if we come inside the house, it starts at $139. then it gets really economical, because basically it's $19 for additional >> pockit ship will also pick up furniture from a store so you don't have to wait weeks for delivery. right now, they service d.c. and the baltimore area, but it's expanding into philly pretty soon. back to you. >> there's an app for everything.

susan hogan has information for you before you buy. >> reporter: dusting off the grill and deciding it'se to upgrade, consumer reports measured three key performance factors, like how hot the grill stays after ten minutes, how cooking surface and how well the grill handles indirect heating so when you have the temperature down low for slow cooking something like ribs. the test found you may want to reconsider how big of a grill you buy. this $3200 napoleon prestige pro is the only one that earned a recommendation. you'll get more bang for your buck with this $1200 weber genesis. so did this $270 grill from home depot. if you're short on space, consider this small char-broil that only costs $300. the webber kettle charcoal grill is $89. it's good even heating and a great choice for cooking up the basics like burgers and dogs. back to you guys. >>> well, everyone is getting ready for the morning whether you're packing for that beach picnic or attending a family reunion, food-borne illness is always at a high. how to keep your food safe as well as which foods to avoid. thank you for joining

consumer reporter susan hogan shows us how to get glammed up on demand. ♪ >> reporter: how cool would to have a glam squad at your beck and call. right now you'd have to call weeks in advance to get a hair and makeup professional but not and they're coming to an app near you. >> hi. how are you? >> reporter: but for katy and molly looking glam say must. oftentimes, they get last-minute invites to look their best. >> i need a glam squad to have hair and makeup in an hour. >> reporter: with the app, you book an appointment, a short time later, a local glam squad made up of professional hair and makeup are ready to get you the look. >> varies. like we have the bombshell. executive it goes from big fancy hair to like sleek looks. to curls to updos. >> and payment is all done on the app. >> all right. so you can find more about the apps and the stories to make your life easier. mind. okay. >>> tomorrow on "news4 today" another app you'll want to use this summer. a look at the app that will help you find lawn service with just a few swipes. >>> new this morning, scaling one of the most popu

that luxury isn't just for celebrities anymore, as consumer reporter susan hogan shows us, there's an app for that. be to have a glam squad at your beck and call. right now, you'd have to call weeks in advance to get hair and makeup professionals but not anymore. this is your glam squad. and they're coming to an app near you. >> hi. how are you? >> reporter: for katie and molly looking glam is a must oftentimes, they get last-minute invites and demands they look their best. >> to have a glam squad doing hair and makeup within an hour. >> reporter: with the app, book an appointment, a short time later, a local glam squad made up of professional hair and makeup artists is ready to get to work with whatever your desired look may be. >> it varies. like here, we have the bomb hair. it goes from big fancy hair. to, like, sleek looks. to curls to updos. >> reporter: and payment is all do before your glam squad even arrives. about $50 for a blowout. $75 for makeup. for your on demand glam squad, that's not a bad price at all. guys, back to you. >>> five guys has unseated in and out as america

susan hogan explains what you should look for. >> reporter: with the return of warm e. weather comes the return of the pesky mosquitos and with the threat of zika, you don't want to take any chances. consumer reports says look for insect repellants with one of these three active ingredients. deet, oil of lemon, eucalyptus and spray repellants is the most effective. here are four products they say you can skip. natural repellants. most of the plant based repellants that were tested lasted just one hour or less against mosquito known to spread zika. wrist bands and wearable devices are marketed as being safer, but consumer reports tested two wrist bands and one clip-on and found them to be that it did not keep the mosquitos away. sonic repellant, ultrasonic devices emitting high frequency sounds, the trouble is, there is no proof that they actually work. next time you're on your deck, have an oscillating fan next to you because mosquito landings were cut down by 65%. back to you. >>> well, summer of course is not complete without a cookout. tomorrow on "news 4 today," sus

consumer reporter susan hogan in the newsroom to tell us what that's all about, susan. >> reporter: iw, right? 11,000 passengers for their annual report. now keep in mind, these numbers are from march 2016 through march of this year so well before those most recent confrontations that have made headlines. so what is driving customer satisfaction, lower fares, better on-time performance, fewer lost bags and the lowest bump rate ever. so here's what everyone wants to know. where do the airlines fall in these rankings? let's start with traditional carriers. alaska airlines and delta topped the list with united airlines and air canada getting the lowest ratings. and when it comes to the low cost carriers, southwest airlines top the list closely followed by jetblue. customers were most dissatisfied with frontier airlines and west jet. and while scores were customer satisfaction were the highest they've ever been, j.d. power says airlines still rank among the bottom tier of mos industries. >> thank you. >>> they paint as an expression of what's in their hearts. >> now those inner thoughts a

susan hogan following this story. what's the latest. >> this is a big one because in march as we told you the irs abruptly took down a vital link on the fasa website, the data retrieval sight that allows students and parents input their tax information for federal aid. the house committee held a hearing asking for an update on that data breach and when that link would be available on the website. so here is what we've learned. the department of education and the irs is aiming to have the link back up and available to applicants by the end of this month. also coming out of the hearing today, a tax administration official said when the irs alerted the department of education of t department of ed disagreed saying it was legitimate activity and kept that link active. house lawmakers came down so hard on both agencies for taking too long to remove the link. >> we did not take lightly the decision to disable the drt tool. we knew that doing so had the potential to disrupt millions of students applying for federal financial

consumer reporter susan hogan explains how it works. >> reporter: with this app it literally is like the uber of lawn care. you just in your address, and within 24 hours someone shows up and cuts your lawn. you've got weeds. your grass is out of control. and you can't afford a pricey lawn service. so how about your own lawn guru? >> anything that you're looking for in terms of cleaning up or picking up the outside of your house we can probably get you a price for. >> reporter: here's what you do, download the app, look at the address. you then trace your lawn and it automatically calculates the square footage. >> what we're doing, that is actually measuring the sides of the lawn and then we can give you an instant price. >> reporter: who are the lawn gurus that show up? >> all service providers, first they have to pass a background check, carry commercial grade liability insurance and have commercial grade equipment. >> reporter: while we don't want to think about it now, the lawn guru will also come and plow your driveway when the time comes, a long time from >> long time. >> long,

consumer reporter susan hogan shows us how to get glammed on demand. >> reporter: how cool would it bem squad at your beck and call right now. you'd have to call weeks in advance to get a hair and makeup professional, but not this is your glam squad. and they're coming to an app near you. >> hi. how are you? >> reporter: for bloggers looking glam is a must and often times they get last minute invites that demand they look their best. >> the fact that i can have a glam squad doing hair and makeup simultaneously within an hour is amazing. >> reporter: with the app, you book an appointment at a short time later a local glam squad made up of professional hair and makeup artists is ready to get to work with whatever your desired look may be. >> it varies. hair, we have the bomb shell, the executive. it goes from big, fancy hair to like sleek looks, to curls, to up-dos. >> and payment is all done on the app before your glam squad even arrives. about $50 for a blowout, $75 for makeup. for your that's not a bad price at all. back to you. >> doesn't get any better than that. >> i know, i strugg

consumer reporter susan hogan was the first to report the story and has what you need to know. >> reporter recalled about 316,000 vehicles in 2014 because the head lights just go out without any warning. 180,000 vehicles were added to that list. now comes word that the federal government is investigating whether a third recall is needed. the investigation comes after an additional 128 gm owners complained to the national highway traffic and safety administration that their headlights failed, but their vehicles were not part of the recall. in one complaint the owner of a 2007 chevy trail blazer says he was almost killed when the low beam headlights went out while driving at night. the owner of a 2006 buck lacrosse said our headlights just quick working. in april the investigation opened what's called a recall query. it sets the scope of the initially recall. looking into the possibility that another 317,000 more vehicles may be recalled. in a statement to news4, general motors spokesperson tells us we are cooperating sa and the query and we'll provide field dataa and other information to he

. >> consumer reporter susan hogan explains how it works. >> this app, it's like the uber of lawn care. you just download the app, plug in your address and within 24 hours, someone shows up and cuts your lawn. you've got weeds, your grass is out of control. and you can't afford a pricey lawn service. how about your own lawn guru. >> anything that you're looking for in terms of cleaning up or picking up the house, we can probably get you a price for. >> you download the app, enter your home address, a satellite image of our property pops up. you trace your lawn and automatically calculates the square footage. >> what we're doing is measuring the size of the lawn and give you an instant price. >> who are the lawn gurus that show up? >> service providers, they have to pass a background check and carry commercial grade liability insurance and have to have commercial equipment. >> while we don't want to think about it now, the lawn guru also will come and plow your driveway when the time comes. a long time from now. back to you guys. >> yeah, long time from now. >> long way away. >>> if you

susan hogan is working for you before you buy. >> reporter: dusting offer that grill and realizing it's time for an upgrade, "consumer reports" put gas grills to the test. measuring three key performance factors like hot hot the grill stays after ten minutes, how even the cooking surface is and how well it handles indirect heating when you have the temperature down low. the test found you may wan you buy. this $3200 napoleon prestige grill is the only one that received. and the genesis earned a spot on the list but so did this $270 grill from home depot. and if you're short on space, consider this grill at costco, $300. if you're a fan of char cole grilling, "consumer reports" took a look at the webber kettle grill. 89 bucks you can get even heating and cooking. a great price choice. back to you. >> it's making me hungry. >> i know. >>> coming up tomorrow, we'll help you get the bragging rights you want for the best lawn on the block and a look at the best lawnmowers here on "news4 today." >>ay american heritage month and we're working for you to honor local contributions for asian-amer

susan hogan is working for you before you buy. ♪ >> reporter: dusting off that grill and realizing it'sfor an upgrade. well, "consumer reports" put gas grills to the test. measuring three key performance factors like how hot the grill stays after ten minutes how evenly the cooking surface is and how it goes low temperatures. you may want to reconsider a big of a grill you buy. the 3200 napoleon prestige pro is the only one that receives it. the 1200 weber genesis earned a so did this $270 grill from home depot. and if you're short on space, consider this shorter grill at costco, $300. if you're a pfan of charcoal grilling, they took a look at webber kettle grill for 89 bucks. >>> good news for metro riders, they may find a welcome change during your commute. why you may get a little more room during your ride. >>> plus, the victims in manchester, england, some as young as 8 years old. we're learning now details about the young lives lost in the terror attack. >> reporter: good morning, everybody. the rain has stopped for now. awfully wet outside. and there are more rain chances ahead. <

thats when she contacted susan hogan for help. >> we hear from a lot of you who have churcpurchased travelnsu only to find out it didn't cover what you expected. so this virginia woman wasn't going to take no for an answer and contacted nbc4 responds for help. you book your flight, your plane takes off on time. and you land safely back home. if only easy. but the reality is, life happens and airlines aren't always forgiving. >> okay. >> reporter: ros recently booked a non-refundable flight through an online travel site to visit her dying friend martha. during the process of booking, there was an option to purchase travel insurance. >> they say, do you want to protect this flight, and sure, i wanted to protect it, because she might die. >> reporter: the selection was clear, click, yes, i want cancellation protection, or no. ros paid the money for cancellation protection, but when she needed to cancel her flight, she was denied a refund. >> if you're refusing to give refunds even under very legitimate reasons, are you really serving the public? >> reporter: ros couldn't understand how she co