. >> some 300 volunteers like susan stockwell, play an important role as well. services that help ease the monotony of jail. >> when you don't have anything to read, this is just -- they are so happy to see me come. these are books from the library. they have been given to me by a resale shop or friends that bring them to my house because they have read them. i'm a volunteer. i have a full-time job. and been doing this for every thursday for seven years. here's one, darling. okay. >> richada crawford says when she was a girl books played an important part in her life. she was a good student but the things changed at home when she announced in sixth grade she was gay. >> people love me at school, people love to be around me. my mother, why must you, you know what i'm saying, for being gay, me being who i am. when you think of your mother you think of the person that's going to be there for you, that's the person that uplifts you. you get picked on at school she say everything okay, you're still beautiful. growing up it was the other way around. >> other problems