wright, news 4. >> nice. >> hey, our nbc 4 responds team working for you. recovering thousands of dollars, getting some big results. >> we love fridays because susan hogan is here now with this week's responds recap. >> absolutely. well, this week, we definitely of fake utility accounts that made their way from texas all the way up to a northern virginia woman. >> i thought it was a fluke. >> cindy reed said she kept getting e-mails from a texas power company intended for its customers, not her. the e-mails included things about disconnection notices, declined payment notices, and even terms of their contract. >> i think the company needs to know i'm getting these people's personal information. >> parent company. it initiated an immediate investigation and found a person created a fictitious account, fake account using cindy's e-mail address as the point of conduct. as a result of our story, they tell us it is now working with the fbi to identify the individual who is responsible. sam, who lives in capitol company overcharged him after he couldn't get his bill fixed on his own, he called us. the gas company said there was an error in the previous read. the