changes would be made to improve the customer complaint process and i would like to know what system nhtsa put in place to make sure if the investigators are in possession of critical information like trooper young's report i would like insurance they are acting. >> i will start by acknowledging this committee whether it is your opening statement mentioning safercar.gov or you talked about the tragedies going on. it is critical to know these are real people being affected. thank you for doing that. i would say specifically we talked about this in my . . confirmation hearing and we have new systems in place such as a case management system allowing crash investigators and screenings and panels to look at the information from multiple sources all in one place. it is an attempt to connect the dots so the people working on this have available information. >> i know there were 260 complaints over an 11-year period from consumers that the vehicle turned off while they were driving. and over the 11 years they were not connected you said there has been a change but how does the change and work aff

changes would be made to improve the customer complaint process and i would like to know what system nhtsa put in place to make sure if the investigators are in possession of critical information like trooper young's report i would like insurance they are acting. >> i will start by acknowledging this committee whether it is your opening statement mentioning safercar.gov or you talked about the tragedies going on. it is critical to know these are real people being affected. thank you for doing that. i would say specifically we talked about this in my conformation hearing and we have new systems in place such as a case management system allowing crash investigators and screenings and panels to look at the information from multiple sources all in one place. it is an attempt to connect the dots so the people working on this have available information. >> i know there were 260 complaints over an 11-year period from consumers that the vehicle turned off while they were driving. and over the 11 years they were not connected you said there has been a change but how does the change and work affect?

and i would like to know what systems nhtsa has put in place to ensure if the office of defect investigation investigators are in possession of critical information like trooper young's report, i would like some assurance they are now acting. >> and i'm going to start by acnonling the opening statement talking about one of the tragedies that you put a face to the tragedies going on. it is critical for people to know these are real people being affected so thank you all for doing that and i would say specifically, we did talk about this in my confirmation hearing and we have systems in place such as a case management system that allows the crash investigative investigators and the screeners and pams to look at this from multiple sources in all in one place and connect the dots to the people working on this all of the available information. >> and there were 260 complaints over an 11-year period that the good morning had turned off while they were driving and over the 11 years the dots weren't connected but how does that change work in effect. >> we're talking about panels and screeners that h

i would like to know what systems nhtsa has put in place to ensure that the office of defect investigation investigators are in possession of critical information like trooper young's report. i would like some assurance that they are now acting. mr. rosekind: i'm going to start by acknowledging this committee, whether it's your opening statement mentioning safercar.gov or the fact each of you talked about one of the tragedies, you put a face with the tragedies going on, it is so critical for people to know these are real people being affected. so thank you for doing that. i would say specifically we did talk about this in my confirmation hearing and we have new systems already in place such as a case management system that allows our crash investigators as well as the screeners and the panels to look at this information from multiple sources all in one place. it's an attempt to basically connect those dots so people working on this have all available information. senator klobuchar: there were about 260 complaints over an 11 year period from consirmse that the g.m. vehicle had turned off wh

nhtsa face in getting information to consumers? >> i don't think there's any confusion this is a huge part of the system. finding defects is great but if you don't get them fixed it doesn't matter. we held at the end of april an event called retooling recalls asking the industry for new ideas and has set the standard is 100% target to get recalls done. >> to agree the privation of the improvement act that prohibits the sale of cars into any defect remedy that would increase completion rates? >> absolutely. >> what to make drivers of used cars safer? >> absolutely. i would say from our event in april there is a great list of possible things done them a look at all of them. we had manufacturers come in and talk about new strategies and new things that only one manufacturer was doing. >> how can this committee get the information out. >> frankly the pro-american actor of the most critical things as far as our authorities and directly the budget allows us not just people that the authority and opportunities. >> did i hear you say earlier that you had a staff working on the recall of 34 million vehicles in th

. >>> nhtsa is investigating consumer complaints about unintended braking in the 2014 jeep grand cherokee. consumers say the braking systems consigned to help avoid collisions comes on -- designed to help a vied collisions comes on for no reason. this -- avoid collisions comes on for no reason. no crashes or injuries have been reported. >>> the speculation is over. apple's new music streaming service is now available. the company plans to sign up 100 million subscribers for its apple music. the tech giant is looking to gain a stronger position in the paid music streaming business and a base that would trump competitors like spotify, pandora and others. >>> there are reports samsung plans to offer mobile payments on a smart watch. it's the same type of technology apple uses in its smart watch. samsung said its mobile pay system should be available by fall. >>> forget florida. turns out you don't have to look too far from here to find a great place to retire. >> yeah. according to bankrate.com phoenix, arizona is, really where you want to spend your golden year, but the second best area is arlington and alexandria, virginia

system. global automakers and our members are exploring ways the industry can achieve better outcomes, we are working with nhtsa officials and are happy to talk with you about new methods for getting useful, effective and actionable recall information to our customers, such as including recall notifications in annual vehicle registration processes. mr. chairman, it is important to keep in mind that highway safety is improving. this past december, nhtsa announced that traffic fatalities decreased by 3.1% over the previous year, and by nearly 25% since 2004. however, there is clearly more work to be done. regarding the takata recall, the most important thing we can do right now is to make sure people are aware of the status of their vehicle. every vehicle owner should go to safercar.gov and enter their vin number to determine if action needs to be taken. personally i did this myself for my vehicle and my children's vehicle. and it gave me the peace of mind to knowing where we're at. global automakers and our members will continue to work toward our mutual goal of 100% recall completion and zero traffic fatalities

we had laid in our honor system that we're watching that we had quarantined. >> and jewish quarter d. nhtsawas no longer operating? >> that's correct. >> okay. clear going to have to give us all an additional briefing answer with the intel committee staff exactly who did this. because cytec is relating what they did is very compelling and quite frankly what you say sounds highly suspicious, that you would a profit and can trick them to see if they could discover, something evolved disco. why would you need and if you discovered a? and further tricked into so you don't have a system on your system any more? it's contradicts insinuates that it defies logic the other thing i want to ask you ms. archuleta, on your test 86 once or compromised, when you say they form a sound somewhere. -- sf-86. this is the sacred reform people looking to work a nation street and get clearance have to fill it. not just social security but there also security number is all over this. i have wright-patterson air force base in my district are there's a number of people to fill those out who serve their country what

awareness of the used car buyers and what obstacles does nhtsa face to get the information out to consumers? >> it is the huge part of the whole system we emphasize you don't get it fixed as a matter. with the event for a new idea is as self ledger% target -- and us a 100% target. >> so do you agree with any defect of remedy would help to increase completion rates included make the driver's seat for? to make absolutely. >> would improve the safety of those cars what would they be? >> there is a great list of possible things that could be ted really looking at all of them. there are some things we need to figure out what nhtsa could do. >> can this committee me of any service to you? >> frankly i think the bill has been introduced right now with the authorities and budget with the other opportunities. >> did i hear you say earlier that you had eight staff working over 34 million vehicles and that same staff also working on 1200 other recalls? >> eight of them looked at the 80,000 complaints and a different eight are looking at the recalls. >> the gentle millenials back. the gentleman from new jersey you have five minutes. >> i went on

process and the systemic challenges that exist today with the goal preventing these tragedies from ever happening again and the pain these families have now, the pain never goes away. nhtsa's office of defects investigation has had over at decade to implement numerous recommendations from your office. whatwhat do you you see the challenge on why it's taking so long to implement? >> senators some of those recommendations were tailored for the circumstances and the programs we were examining at the time. for example the reports you reference where you are examining nhtsa's ability to the requirements of the newly-elected tread act. they were looking at the investigative phase primarily of nhtsa's operations and in the current audit we were looking at the pre-investigative phase so i don't want to be to sound overly like i'm overly parsing this but we are trying to dissect each and every phase of nhtsa safety operation with the idea of being able to come and what's going on right, find out what's going on wrong and make effective recommendations to improve. our recommendations in this case all concurred by the agency very aggressive timeline for the implementation. we believe

nhtsa face in getting the information out to consumers? >> i don't think there's any question this is a huge part of the whole system and secretary fox and i really have emphasized finding defects is great but if you don't get them fixed doesn't really matter. so we actually held at the end of april an event called retooling recalls, asking the industry for new ideas and have set the standard as 100% target to get recalls done. >> so do you agree the provision of the vehicle safety improvement act that hibts the sale or lease of cars until the defect is remedied. >> absolutely. >> would it make drivers of the cars safer? >> absolutely. >> are there other tools that would help nhtsa improve the safety of those cars what would they be? >> in from our event in april there's a great list of things that could be done and we had manufacturers talk about their new strategies and there were some new things that only one manufacturer is doing. we need to figure out what snrks htsa can do to get them across the industry. >> doctor, how can this committee be of any service to you as you try to get that information out? >> frankly i think the bill int