nguyen shares the diary with the company president, masanori tada.responds with his own thoughts. he proposed the exchange system as a way to get to know his interns individually. >> translator: reading the exchange diary entries showed me that there are a lot of things that confuse the interns. some even write about delicate subjects that may be difficult toto talk about in person. >> reporter: he came up with the idea after an intern suddenly quit three years ago. although tada's company had paid for the intern's language classes and travel expenses, he left after only ten months. >> translator: i didn't notice anything different. we were even eating meals together the day before he left. >> reporter: he realized that he hadn't been communicating w wel with the intern and had no sense ofof his true feelings. tada set out to work on building trust with the interns by responding to their everyday concerns. the workers are also working to improve relelations with their boss. they invite tada to share a vietnamese feast. >> translator: the work is hard

tada set out to work on building trust with the interns by responding to their everyday concerns. the workers are also working to improve relations with their boss. they invite tada to share a vietnamese feast. >> translator: the work is hard, but it's fun. >> translator: i'm still struggling. we're trying to find what works, but we can't give up. i want our company to be a place where interns are happy and have a good expererience e even if i not perfect. >> as many japanese businesses look toward welcoming an influx of foreign workers, tada's way of bridging gaps in communication might become a model for progress. >> shared diaries are a common communication tool for japanese teenage girls back when i was in school. i remember it was easier to write about personal things than to talk about them. i could see how the diary could help the trainees express themselves better. the president of the company says he wants to not only make the interns feel welcome but also encourage them to improve their japanese. he says this could open up more opportunities for them and keep them intera

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