languages spoken -- mandarin, korean, cantonese, hindi, spanish, and tagalog. our crime staff -- this is one of the things i used to gauge how well i'm doing. if it is going down, i think i'm doing ok. if it is going up, i think i needed to better. these are the statistics for 2009, 2010, 2011, and year-to- date 2011, year-to-date 2012. this is april 1, 2012, these numbers are current. homicides last year, 2011, we had three. year-to-date at the same time last year, we had one. right now, we have one. rapes -- total of nine last year. we already have seven this year. i look at all the reports, and am looking to see if we have any serial crimes happening. most of these are people that the victim knows. robberies have gone down. last year at this time we had 60. right now, we have 51. assaults, which include domestic violence. last year, we had 80. right now, 64. these are the part one violent crimes. our part two violent crimes -- burglary rehas gone up every year. that trend is continuing. right now, we have 208 burglaries. last year at the same time, we have 1

we also have that in tagalog, russian, and vietnamese. supervisor chiu: i appreciate your report, and i'm pleased to say that while spokesmen have complaints about the treasurer and tax collector's office related to taxes, i know your department has made a lot of great strides in the area of language access in recent years. one thing i know your department does is you have an internal language access ordinance team really trying to address these issues, and i think that is an interesting model that other departments really should consider. can you talk about the effectiveness or how that has worked internally? >> that has been focused in our taxpayer assistance group. one thing -- since we have so many interactions with the public, for delivery here at city hall and over the phone, we are able to focus in on that group of about 15 to 20 individuals and utilize them as that team that is addressing these issues, so they have really risen to the challenge, and the section had for taxpayer assistance has worked hard on that. i think our succe

vietnamese, tagalog, chinese. just to let you can receive assistance from some very qualified individuals. >> any other questions? if not, thank you very much for coming. [applause] when a resident of san francisco is looking for health care, you look in your neighborhood first. what is closest to you? if you come to a neighborhood health center or a clinic, you then have access it a system of care in the community health network. we are a system of care that was probably based on the family practice model, but it was really clear that there are special populations with special needs. the cole street clinic is a youth clinic in the heart of the haight ashbury and they target youth. tom woodell takes care of many of the central city residents and they have great expertise in providing services for many of the homeless. potrero hill and southeast health centers are health centers in those particular communities that are family health centers, so they provide health care to patients across the age span. . >> many of

is due largely to the fact that we have two staff members there, a filipino and chinese who speak tagalog and canton east. we are also able to provide services and programs in other languages, spanish, mandarin and additionally we can speak fasty, french, and a filipino dialect in our senior programs alone, we have provided over 1,000 hours of translation services. so as an organization that is very intentional but how we integrate language and cultural contexts into our work, i think it's important that and i applaud any efforts for city agencies to do the same. [speaking foreign language] >> i think it's important to continue providing programs and services in different languages. it's important for the city of san francisco. thank you. president chiu: thank you. next speaker. >> hi, my name is miley and i'm here speaking on behalf of the chinese health coalition. we are in the san francisco chinatown. i'm here just to let city departments know that we are offering free technical assistance and training around cultural competence and increasing linguistic capacity through a contract wit

vietnamese, tagalog, chinese. just to let you can receive assistance from some very qualified individuals. >> any other questions? if not, thank you very much for coming. [applause] supervisor chiu: i fully appreciate the concerns raised by some tenant leaders. i would never supported the project if i did not feel comfortable that tenant rights have been protected here with parker said -- part merced. i say this as one of the few tenants on the board of supervisors, who has been a staunch advocate of tenants before i was elected and with my votes on this board. my parents immigrated to the united states in the 1960's, and i was the first kid born in the u.s. my parents sacrificed everything so that their kids could have the opportunities that they wanted when they came here. i grew up in the boston area, live in different parts of boston, went to a catholic high school in dorchester, which is a section of boston. because of my parents work and the opportunities they gave me, my brothers and i were all blessed to g

vietnamese, tagalog, chinese. just to let you can receive assistance from some very qualified individuals. >> any other questions? if not, thank you very much for coming. [applause] >> thank you for all joining us tonight. i am the good government policy director here at spur but it is my distinct pleasure to welcome such an amazing panel tonight, as well as the mayor of our fine city. this is the innovation mayor, mayor ed lee. [applause] >> thank you, everyone. can everybody hear me? welcome. welcome to spur. i always enjoy being here. because every time i come here, some part of my brain gets woken up pet. earlier i had a wonderful opportunity to exchange with our panel members about what they're doing and how they're doing it. there is one great theme. i think these panel members are here as part of their own entrepreneurial spirit. they own companies, but they love the city as well. they know the spirit of the city. it is one of innovation. one that invites people and their views enmeshes it up with old tradi

for example, in the russian- speaking community, and the tagalog speaking community. they are growing but maybe have not received the attention of language groups such as spanish and chinese. it would improve have -- how we think about language our reach. if we look at the success in a recent census -- san francisco was the only county in california his senses participation rate went up from 10 years ago, and in large part because we deployed multi- lingual community members to be able to encourage all community members, regardless of language ability, to participate in the senses, and that got more resources to the city and county. lastly, an approach that engages the community, i think we have both a citywide and also department-specific experiment. ways to innovate, to see what could be done at each differ department and across the city that could be scaled up. giving departments and having the city overall lean into this issue -- in part because of the compliance issues and in part because of the rest, but also as a challenge to experiment, to be created, and to f