>> their dietitians actually speak tagalog and english and they have other staff that speak other languages. anne, you want to add to that? >> could you come to the mic, please? thank you. >> hello to all. thank you. ann quinton with meals on wheels. we were able to hire a new rd and she actually speaks chinese as well she's bilingual, then we hired another rd that speaks french and a tiny bit of spanish so we'll see what happens with that. on staff we certainly have people that are speaking spanish and chinese and russian as well and our social work staff and drivers. >> so you do counseling, do you have materials in different languages that you give to the clients also? >> we do translate that into the languages that i mentioned. >> thank you. >> you are welcome. >> any other questions? hearing none, i will call for the vote. all in favor of approving this grant for meals on wheels say aye. opposes? ayes have it and so the motion is carried. thank you. l requesting authorization to modify the grant agreement with on lok day services for the provision of home-delivered meals to seniors dur

so recently tagalog was certified as a language early last year, it's important we make sure we are doing our best to provide access to all our residents in the available languages. to that end we requested that the budget analyst's office conduct an analysis on language access services in our city so they will be presenting their findings very shortly. specifically we're looking at the city's work force and our resource filling access services, identifying possible efficiencies in how we provide language access and an expanded role for ocea just to summarize very quickly some of the changes we are make not guilty this legislation, no. 1, the most important part of this is we are removing the tiered system so all city departments are providing equal access to all city services. previously we divided city departments into tier 1 and tier 2 but it's important people be able to get what they need. we are going to be simplifying their complaint process with ocea so if a consumer wants to make a complaint about certain services they cannot access because of language difficulty, we want one pla

i know supervisor avalos was very supportive in getting tagalog certified, it was a huge victory and been great to working along with supervisor tang's office. we are grateful you took our feedback seriously. we are comprised of 7 community-based organizations. we are truly working with the communities most impacted by this so we appreciate the opportunity to provide a community perspective. i wanted to share that this year we did something new, we did a spot check program so we are compiling the findings of that, but what it was was eventually a secret shopper program and our staff and volunteers were able to get a realtime assessment of how city departments are performing. we didn't do this in an adversarial manner, we just wanted to have a documentation. as the budget analyst's office testified to, there has often been incomplete information and we have been trying to find out what the community experience is on the ground and we look forward to sharing that. additionally i did want to say from our network we think these amendments are moving us in the right direction. we very muc