knows what it's like to fly a plane with the missing window in the throes of chaos, is captain tammy jo schultz, the pilot who back in may of 2018 safely landed southwest flight 1380 after one of its windows blew out 20 minutes after takeoff. >> when a cabin depressurizes mid-flight. it's shocking the sound, the temperature, air, the air pressure exchange. it is very much like a balloon popping the flight carrying 144 passengers and five crew, had taken off from new york's laguardia, headed for dallas, but at a cruising altitude of 32,000ft, the left engine failed, sending metal into the side of the plane, shattering the window. >> the engine exploded and a shard from the engine shattered the glass over the exit row. there was, you know, momentary chaos. once darren ellisor, my first officer, and i recovered the aircraft. >> the shuddering thing that we thought would go away increased until we couldn't hear our own voices, let alone each other's eyes. and there was also the sharp pain in our ears and realizing that we weren't able to breathe very well. >> we've got injured passengers, injured p