find tanja maier, they say. she will help you. that's the advice lilia was given by another refugee as she deposited her teenage son in vienna alone before returning to the frontline in ukraine. >> she said, tanja, will help my son. this is my one child and i don't want that he was killed in this war. reporter: tanja maier found herself in this role somewhat by accident. despite an earlier career in investment banking, for years she had mostly been a stay-at-home mom. then russia invaded ukraine. >> february 24th, i woke up, burst into tears, cried the whole morning, and then kind of just started following what was happening. someone wrote to me, "hey tanya, , if you're in vienna, you should go help at the train station. go there. they need russian or ukrainian speakers." reporter: fluent in russian, maier helped ukrainians arriving in vienna, many of whom had just a few belonging in plastic bags and little if any cash. she started buying things for people out of her own pocket but the level of need quickly became overwhelming. ref