item number 8, appeal number 11- 032, taso and celia manitsas, appealing the imposition of penalty on march 11, 2011, for construction work done without a permit, application number 2011/3/11/1914. mr. duffy, if you would come forward first. >> i saw from the paperwork that the notice of violation was issued on march 11, 2011. on the same day, a building permit was obtained for that work. so somebody came right in and took care of the permit. that is very fast action, and in that case i would like to reduce the penalty, which is typically what we would do in the department if we were allowed to at the counter. i think the fact that they were doing that and got the permit, and it was a kitchen bath remodeler, minor work, really. president goh: okay, thank you. >> ok, so we will hear now from you, sir. >> good evening, commissioners. i on the house on jones street, single-family home downtown -- i own a house on jones street, single-family home downtown. we have been there since 1997. i have been having a tough time with tenants in the area. the house was completely remodeled in 1995 by