that is taylor huckabee slam down ride are criticism on sole media. and admit the system is outdated. he said and i quote, "paying employees poorly does not attract talent," he said "bart is if serious need of funding." being honest allows people to fix the problems and it does not do government any good to say nothing. this is a tendency to be overly cautious. >> bart has been mentioned on twitter 1.2 million times. that is continue times more than normal. you can join in on the conversation by posting social media # dearbart. you can share your videos or comments right here. >> now over to san jose with police went you to look at new surveillance video of a man who stabbed someone else in a bar. they spent months trying to figure who this guy is. can you help? matt keller is in san jose. matt? >> this happened 20 minutes before closing time. it happened inside the willow den bark on lincoln avenue. two men bumped into each other. the fight was caught on camera. surveillance video shows november 15 last year, a sunday morning after 1:00 a.m. the susp

. >> reporter: taylor huckabee is the man behind the message being delivered on the twitter feed. and the comments are often negative. >> it's understandable. >> reporter: it's the same frustration we heard from riders. >> two days not been good. it's been crowded. bart consistently has had problems. >> being honest allows people to fix them. so it doesn't do any good to say nothing. there is a tendency to be openly cautious. >> huckabee's theme is that bart is a aging system. and is a reality he admits not everyone is buying. >> whether it's where their money is going, i'd have to take a look at that. >> ten times the normal number. in lafayette, abc7 news. >> we invite you to join the conversation using #dear bart. this tweet reads bart is not dear to me. wasn't good for my knees today. share your thoughts and you can see them here and online. >> senator feinstein is calling fon stronger building standards and says seismic safety standards require designs that will save lives but should go one step further. many are unstable and unlivable. feinstein believes keeping people in th

. >> reporter: taylor huckabee is the man behind the message being delivered on the twitter feed. and the comments are often negative. >> it's understandable. >> reporter: it's the same frustration we heard from riders. >> two days not been good. it's been crowded. bart consistently has had problems. >> being honest allows people to fix them. so it doesn't do any good to say nothing. there is a tendency to be openly cautious. >> huckabee's theme is that bart is a aging system. and is a reality he admits not everyone is buying. >> whether it's where their money is going, i'd have to take a look at that. >> ten times the normal number. in lafayette, abc7 news. >> we invite you to join the conversation using #dear bart. this tweet reads bart is not dear to me. wasn't good for my knees today. share your thoughts and you can see them here and online. >> senator feinstein is calling fon stronger building standards and says seismic safety standards require designs that will save lives but should go one step further. many are unstable and unlivable. feinstein believes keeping people in th

this is taylor huckabee slamming rider criticism open social media say the system is outdaylight askedy does not atraffic accident talent. >> being honest allows people to been together to fix them. does it not government any good to say nothing. there is a tendency to be overly cautious. >> bart has been mentioned on twitter 1.2 million times. that is ten times more than normal. you can join in often the conversation by posting # #dearbart. we could use your comments right here. this is new surveillance of a man who stabbed someone outside of bar and they spent months trying to figure who he is and now they hope you can help. >> what started this? two guys burned into each other inside the willow den bar and that led to an attempted murder in the middle of the street on lincoln avenue. this is surveillance from the night november 15 last year a sunday morning after 1:00 a.m. the suspect is in a white temperature shirt walking out and get into a confrontation with another man. the security guards say the both ended up in the middle of the street square off and you can see the man in th

s communication officer taylor huckabee has its hands full, responding to comment, many negative, on b.a.r.t.'s twitter site. it's gone viral, with more than 1.2 million mentions. ten times the normal number on a weekday. >> being on twitter and responding to people with the facts in a calm, competent manner that says i'm on your side, we want to work through this together. >> reporter: huckabee answers as many tweets as possible, but not always in a way that makes riders happy. >> sugarcoating things is neither an effective or honest way to communicate, especially when we have a public agency. >> reporter: huckabee sees throughout that b.a.r.t. is an aging system that needs a serious upgrade. more money, possibly in the form of a $3.5 billion bond measure. a reality huckabee admits not everyone is buying. >> we had somebody say, your exchange is insane, it's defensive and combative and not helping. >> reporter: others seemed to appreciate his replies, even if they're not what they want to hear. laura anthony, "abc7 news." >>> you can join the conversation by posting on social media

this is taylor huckabee directly slamming down rider criticism open social media.e admitting that the family is outdated. he said and i quote, "paying employees poorly does not attract talent." he said "bart is in serious need of finding." >> being honest about problems allows people to bond ocean to fix them. it does that good to say nothing. this is a tendency to be overly cautious in government. >> the last couple of days bart has been mentioned on twitter 1.2 million times. that is continue times more than normal. >> you can join the conversation by posting on social with # by posting on social with # #dearbart." >> look at new surveillance video of a man who stabbed someone outside of a bart. they spent ons try to figure out who this guy is and they hope you can help. our reporter is in san francisco with the images. matt? >>> we are not away in where the alleged attempted new december took place in the middle of the street on lincoln avenue in front of the willow den bar. it was all caught on camera. check out the surveillance video that happened on november