that for d.p.h., in order to remain competitive, but also to remain mainstream in terms of the technologieses, this was a critical piece of moving forward with the integrated delivery system. supervisor kim: if i could just reiterate, so the anticipated or hoped outcome is improved patient care in the next five years through electronic record systems? >> correct. we have multiple initiatives going on. the acute care arena and the ambulatory care arena that we operate are also moving forward with e.m.r. implementations at the same time of this to bring up all of those areas up on electronic records. because of the billing regulations that pertain specifically to behavioral health, we needed to have a specific system to do this. supervisor kim: and for just a layperson like me to understand, does improved outcomes mean increased ability for clinics to do billing, for example, which is an issue with some community clinics, is there something they're able to do, the reimbursements and what does it mean for the patient itself? what are the improvements that the patients will see through the system