phone shows the man als sitting on the the tarmac, where according to national weather service, temperatureser reached 94 degrees that summer day. >> the animals are still sitting on the tarmac. than is about to load luggage. >> reporter: as janet's concerns grew, she started periodically recording the trip. >> it's 4:25. that's the fuel truck. animals were loaded on, door's still wide open, 1:58, they are having air conditioning trouble. >> reporter: after a three-hour delay, they finally made it to boston but sedona was barely alive. >> sedona's entire crate was filled with blood, feces, urine. she was dying in front of mez. >> so sorry. >> reporter: united says cases like janet's are few, telling the news4 i-team the airline transported 77,000 animals this year with incidents in less than 1% of cases. reported problems to the u.s. department of transportation are relatively low for most airlines. the news4 i-team finding so far, 2013, there have been 21 deaths, seven injuries and two lost pets reported. >> that small percent stage a huge percentage for the pet parent. >> reporter: kelly e.