that was terry thornton in marketing for carnival cruise lines trying to answer as many questions assible. here are the headlines. port authority president going to speak about the logistics but i think we got the big headline, that is this, that ship, no matter whether it is light or dark, is going to be alongside the dock come rain or shine in about anywhere from seven to ten hours. originally we had heard if it gets to the mouth of the channel, it can't trans -- it can't cross that channel or at least go through the channel in the dark. according to mr. thornton, doesn't matter, that will be alongside shore in about seven to ten hours. not only that, but they said that they're sending customs and border patrol agents out to the ship now to try to clear all of these passengers just to stop that from slowing the process once they actually get onshore. carnival reps are heading out to join and board that ship as well. he said this is going to be a very long day. i think that's the understatement of the day. but did mention that picture that we showed you of the generator being brough

husbands posed for a photograph with carnival's vice president, one of their vice presidents, terry thorntonwhat was this like? what did he say to you? it's great you had personal contact with him, but what was said? >> i think they were just talking to him, saying hello. they weren't mean to him. they weren't upset. my husband said they told him they knew carnival was doing everything they can for us and they weren't concerned. they wanted us to come back as soon as possible, and everything was okay. we weren't one of the ones going to come off the ship screaming, and our husbands knew that. >> i think they were trying to tell them we were saying good things. the crew was phenomenal, they were. no fault of theirs at all. >> speaking of the people who run the show, the crew continues to be a theme that each and every passenger has lauded. all i hear is that these were the most incredible people to handle an emergency, and do you think that's why there are fewer people who are really angry getting off that ship? >> absolutely, because you knew you could always find someone. our steward on our

carnival's terry thornton said today the company's doing all it can. >> there is no way we can actually speed up the process to get the ship alongside sooner. >> reporter: misery tempered by joy today. choppered in generators, charging cellphones. the voices of loved ones, finally in range. and remember mary? >> she said, mommy, i'm afraid i won't ever get to see you again. >> reporter: so worried about her daughter. today they spoke. >> it was amazing. the things that she saw and the things we talked about, those things were really happening. why? why were they not prepared? >> reporter: we tried to take that question to carnival's chief marketing officer -- instead of answering questions, he retreated. as did the senior vice president thornton. >> thank you for taking the time today. >> reporter: can you take some morey questions about -- >> reporter: this odyssey could slip into its ninth day. this ship won't reach port until about midnight. carnival says it could take five more hours to unload some very weary passengers. >> thanks so much, matt. and i had a chance to talk to some of

. >> can i ask you, what-- >> that was terry thornton, the senior vice-president of the carnival cruiseine and the ship lost power and disabled, and being towed back to mobile, alabama and they expect that it will arrive within the next hour or so. when that happens, this is the more difficult part of the operation as they try to dock the ship, disembark people and he said between five and five and a half hours and our biggest hope is that everybody is on safe on board. they have a hundred coaches standing by, buses, they're going to have some people back to galveston, texas, other people will go to new orleans and flying back to houston, where in fact they took off from, but it looks like this will be a successful rescue operation and we talked to a couple of people on board and maybe some of them are watching. we're glad you're making it okay and hang in there. coming up, patrick j buchanan will be here and respond to the left wing attacks on senator marco rubio daring to take a sip of water during a speech. that and more as "hannity" continues. [ fishing rod casting line, marching ba

. >> you just heard a press conference there, terry thornton, vice president of carnival cruise lines a ship will dock between 9:30 and 10:30 central time. it's going to take hours for the ship to be empty. they answered some questions about the crew, they have more than 1,000 crew on this ship. this company is not headquartered in the united states. they don't have to abide by u.s. labor laws. they don't have to abide by u.s. minimum wage. they have limited liabilities when it comes to their crew. they're going to give vacation early to crew near the end of their contract, and for those in the middle they're going to assign them to their ships. two things they didn't have to do. i'm wobderring whether you think they did a good job. >> i'll tell you my big problem with that, that was the vice president. where's the ceo. when you're disaster control, and this is something that's affected a lot of people. why is the head guy not there saying i'm in control, so to put the vice president of marketing out there, that's not the way i would tell people to do it. cl eo should be on the ground

carnival's svp of marketing terry thornton says it's going to take seven to ten hours in order to dock so that leaves it possibly as late as 2:00 a.m. eastern, after 2:00 a.m. eastern. the reason for that, he says, as we were talking about earlier, by far the biggest ship ever to dock in mobile and the terrain is very tricky to get it through. they say that they have 200 people already at the facility in order to help people disembark and one of the major problems they have is the result of losing power, there's only one functioning elevator on the ship on emergency power. therefore, it will take four to five hours to disembark the 4,000 plus passengers and crews. passengers will have to carry their own luggage, but there will be crew at every stairway in order to help them down each of those flights of stairs. paperwork is taking place on board the ship now in order to speed death embarkation, mainly customs, of course, carnival also says that guests -- one guest was disembarked due to a medical issue. a decision was taken to take one man off. they have food and lodging clearly on off

terry thornton, the vice president of carnival telling us just a few minutes ago that this will be theis facility, at this port in mobile. so obviously they've got a lot of problems. that little tugboat you see at the front is moving. is moving this ship all the way. so it's obviously a very, very significant situation. ed buck is one of the passengers aboard this ship, the carnival "triumph." he's joining us us on the phone right now. ed, thanks very much for calling in. what's it like right now? what can you tell us? >> i just had a crab sandwich with lobster for lunch because they are finishing off all the food. life is good. people are very excited right now. we're getting back. you know, i think the media's made a lot of -- made it sound real bad. it's not quite as bad as everybody says. it was kind of like everybody gets together. the carnival did us right. they fed us pretty well the whole time. lines were long. the big problem that we had was the bathrooms but we had water most of the trip and they've been doing everything they can possibly to take care of us. they've offered u

is a contractor, and i can't tell you, larry, what they're dropping, but i can tell you that terry thornton who is the carnival cruise senior vp of something called revenue planning did an ad hoc news conference on shore to say that they've gotten enough food at least to look after you, larry, and the fellow passengers and that generator that they flew out there hopefully was going to be able to heat food for you to manage to keep you guys at least comfortable until you get to shore in seven to ten hours. is that -- is that something that you can see, larry? is there ample food now, or is it just the same as it's been day offer day, three-hour lines for food, three-hour lines for water, three-hour lines for logistics? >> i'm sure there's ample food where no one's going to starve of starvation. to be honest with you, we're just tired. we're not even hungry anymore. we want off here. we don't care about the food. we don't care about anything. just get us out of here. >> larry, what have you been doing with your daughter? rebecca's 12 years old, you know? you and your friend and your two daugh