much for your unwaivering support of public safety here in san francisco, rs andow as mayorr of the board ciscantaed over the last six months we've implemented strategies here at d.e.m. that have allowed us to maintain our goal of answering 90 is pfrs of our 911 calls within ten seconds or less. the first part of our strategy focused on hiring and training new dispatchers. it takes about nine months to a year to fully tra a diater, so it's long process, it's a huge commitment. the fact that the mayor is giving us the funding in the next two years to hire additional 90 dispatchers will make a huge difference for us here at d.e.m. last year we added almost 40 new dispatchers and we're seeing the results of that right now with our 90% call answering t the second part of our strategy was to make sure that the public knew which calls should be going to 911 and which calls should be going to 311. as the mayor stated, 40% of our calls that come into the call center really are not ng to address that issue are, and let the residents and the visitors to san francisco know that we have a highly tionnc31ent