last year, the occ facilitated 59 mediations, that is 8 percent of the 722 cases we closed last year. and the purpose of the mediation program is to allow complainants to resolve their issues with the accused officer in a dispute resolution format. the goal of our mediation program is to bring the parties together to achieve mutual understanding. we have a partnership with community boards in the san francisco board association, so that we are able to provide neutral mediators for the program and we do conduct the medation and languages other than english. our mediation program is a voluntary program, and that means that both the complainant and the complaint officer must agree to mediate in order for the medation to go forward. officer participation rate in our mediation program is high and last year, 87 percent of eligible officers participated in the program. the occ mediation coordinator donna salazar was last year's recipient of the president's award from the association of the dispute resolution of northern california. now i would like to share a few statistics with you about th