korea, but its front—page picture is dedicated to the passenger who was violently dragged off the united airlinesnancial times world edition also leading with the united airlines story, that the company's chief executive, who has come under fire. and also making the headlines is toshiba and its uncertain future. the paper says the japanese industrial giant has reported a loss of 4.8 ilium dollars for the first quarter of the year. and the new york times tackles brexit. —— billion dollars. it asks what might happen to the uk when it leaves the eu and it has a feature about sleep being the new status symbol. the latest research developed to help us get a better night's rest. what are some of the stories prompting discussion online? i think we should continue that discussion about sleep! your early mornings and my late nights. this story is trending online. the video that captured queen elizabeth and prince philip. they went to north of london where they got a chance to feed bananas to the elephants, especially this one. the seven—year—old elephant, named donna, who enjoy the favourite treat from th

and now the backlash against the united airlines. tonight, what the ceo is now saying. >>> the state of emergency now declared in florida. with so many families on spring break, we're on the scene of the wildfires. >>> two deadly shootings. authorities on the scene of a shooting at a workplace. one dead, two in critical condition. and the school shooting. a beloved teacher killed and a young student killed simply because he was nearby. >>> and the navy s.e.a.l. who drowned during training. tonight, his family here, after learning the instructor will not face charges. >>> and we have important news on men and prostate cancer. >>> good evening and it's great to have you with us on a tuesday night. we begin with that fire storm after comments made at the white house while being pressed on syria and the strategy moving guard the white house press secretary in talking about bashar al assad. more than a million died in hitler's gas chambers. spicer apologizing just moments ago. you're about to hear it. we begin with senior white house corre

new video is shedding light on the moments before that man was dragged off the united airlines plane.lus, how the ceo of the airline is now responding. game night is our daughter allie's favorite night. and knowing that her favorite general mills big g cereals are gluten-free, like honey nut cheerios, rice chex and lucky charms, she can enjoy it her way. try new very berry cheerios. the taste of real fruit in every bite. so berry good. by the time the drugs rannd wout, i was addicted.. it happened so fast. i ended up on the streets, where the drugs are cheaper and easier to get. i was a full blown heroin addict, selling my soul to get high. when i realized i needed help i didn't know where to go. but i got help and you can too. you're not alone. help is within reach. call 844 reach nj or visit reachnj.gov. the road to recovery starts now. >>> parking app pulled. this morning, drivers have to go back to paying the meters the old way in philadelphia. >>> the district attorney could get his day in court sooner than expected. >>> and new video of the passenger being forced off the united

busted his lip. >> look at what you did to him. >> renee marsh has the latest on how united the facing this fallout tonight. united airlinesernal e-mail calling the passenger disruptive and belligerent but since then sent a new message. correct? >> this is the third message that the united airlines ceo sent out and oscar munoz finally got his tone right but it took some two days, a viral video and some fierce backlash before the airline actually made that direct apology to the passenger who was dragged off of that overbooked flight on sunday night. he says and i'm quoting, i deeply apologize to the customer forcibly removed and to all of the customers aboard. no one should ever be treated this way. he also pledged a thorough review of how the airline handles oversold flights and how it works with law enforcement. he said that this review would be completed by april 30th, but don, this new statement is a far cry from that e-mail that he sent to employees where he essentially defended the flight crew, but again, did not defend that passenger. >> the white house is also weighing in on this global outrage and the crisis that u

about drag -- it is about dragging people off a plane. >> we are not luggage. >> the problems go beyond united airlines. and change needs come from the federal government. >> we choose the federal building because federal building is the whole passenger policy needs be changes. need to start there. nobody should be treated again that way. >> reporter: united airlines travelers already enjoy a passenger's bill of rights. you can check it out by going to transportation.org. but the current bill of rights does not cover being bumped. but one senator, a democrat from maryland, says he will introduce the customers, not cargo, act. it would prevent airlines from bumping people who already borded a plane. >>> -- boarded a plane. >>> president trump sundayed services today with family in florida. he left mar-a-lago and headed to a church. the place where he was married in 2005. joining him were his two younger children. the first lady and her parents. >>> around the world millions are celebrating easter. at the vatican where the pope pleaded for peace during easter sunday mass. >> reporter: 60,000 pilgrims fro

-- protesters at the united airlines terminal at chicago o'hare airport accuse them of discrimination against asian-americans. the footage has been seen around the world. the force involved sparked fierce criticism of united. >> i feel angry as a vietnamese. i do not understanding why a -- i do not understand why a person taking a flight got beaten up like that. >> i'm serious. any airline, even a cheap one, cannot ask such a way towards a paying customer. >> i think this kind of behavior is not ok at all. >> despite the uproar, some experts maintain the airline acted lawfully. >> the passenger did not have the right to stay on the airplane. airlines have the right to bump people with compensation. the captain's word goes. you have to respond to that. >> lawful or not, the damage has been done. united stock has taken a hit. the accusation of racism against asian-americans could be especially damaging. united makes one to five flights and serves more chinese than any other carrier. in the area desolate area of social media, there's little chance of a debacle like

the comments will be from united? >> first they want to get the response from the airline and everyone involved, because united ceo had said it was a horrid think incident and that he stood behind the workers and saying he was following policy. moree is saying perhaps training was needed and things should've been done differently. whatshould first establish is united's position on this , -- what kindow of results they get. there was one that propose -- proposed registration -- n.gislatio with this incident in particular, he plans to propose that to the federal aviation ,dministration bill this year and he hopes to have that piece of legislation in. >> a tweet from united as far as the apology is concerned, bart janssen is joining us to talk about these issues including passenger rights. you can tweet us at c-span wj. can you explain what this concept of bumping is? >> airlines routinely sell more tickets than seats on their planes because of cancellations, changes of plans, they are trying to buy their planes as full as possible. so they occasionally have more passengers show up for a flight than they have seats avail

. >>> the united airlines video that had a lot of people talking, facing a pr nightmare, the united airlines has changed course and apologized to the passenger violently pulled from his seat so airline employees could fly. instead, that passenger is still in the hospital being treated for his injuries. tom costello has new video that shows what happened in the moments before the chaos. >> reporter: new video taken moments before sunday's altercation on a united airlines flight. >> no, i'm not going. >> we now know the passengers is 69-year-old dr. david dao of kentucky. the doctor and his wife at first accepted the offer of $800 to give up their seats but returned when they realized they wouldn't get home in time for work. >> a long time. >> reporter: moments later security not police officers dragged him out of his seat. >> my god. what are you doing? >> reporter: the video of dr. dao appearing unconscious and bloody went viral. in china a critical market for united airlines, social media exploded on concern that the doctor was singled out for being asian with calls for a united boycott. af

the situation that followed has since gone viral. it lead christie to call for a suspension of airline booking saying this conduct is abusive and outrageous. the statements of united airlines displays their callo callousness towards the traveling public. nearly 2,000 u.s. senators and pennsylvania's bob casey are -- they want the department of transportation secretary and trump administration to take action. >> the trump administration is a statement to air travelers assuring them this is not going to be business as usual, and that this sort of behavior will not be tolerated. >> reporter: i asked the president of fliers rights.org what he could take. he told me there are a few options, two of them include the passenger suing united airlines or he could file for compensation rights and since it is a domestic flight he could earn up to $1,350. nbc 10 news. >>> a portion of 17th street in center city won't reopen until tomorrow afternoon. that's the word from the philadelphia water department tonight after a chunk of asphalt caved in last night. we are told crews fixed the water leak. they working to get the street repaved and ready for the afternoon rush. >>> one bu

it's front page picture is dedicated to the passenger who was violently dragged off a united airlinese'll bring you more on that later in the programme. the financial times world edition also leading with the united airlines story. that's the compa ny‘s chief executive, oscar munoz, who's come under fire. also making the headlines, toshiba and its uncertain future. the paper says the japanese industrial giant has reported a loss of $4.8 billion for the first quarter of the year. the new york times tackle brexit asking what might happen to the uk when it leaves the european union. and it has a feature about sleep, being the new status symbol and the latest research being developed to help us get a better night's rest. who would not want more of that? president trump has again raised the issue of north korea, in a tweet saying that pyongyang was "looking for trouble." he also urged china, north korea's only real ally, to help deal with its neighbour but added america was not afraid to solve the problem alone. the us has sent a flotilla of naval vessels to the waters off the korean penin

the guns outside. >>> time is 4:25. united airlines a settlement with the 69-year-old doctor who was dragged off an overbooked flight earlier this month. that cellphone video shows dr. david dow being forced off the plane and the video immediately went viral. it led to outrage across the country. now both sides have agreed they're going to keep the semgtsment amount confidential. however, the united airlines said it was quote an ammicable resolution of that unfortunate incident. it's also led to united airlines making several changes. they include limiting law enforcement to handling only safety and security measures and issues and also reducing the amount of overbookings. other changes include increasing customer compensation up to $10,000 for giving up a seat on the plane. establishing a customer solutions team providing a creative solution to high very intense conflicts. and no last-minute boarding for united flight crews. for now on they'll need to be booked onto a flight before a departure. >>> another airline changed policies yes

. >>> the united airlines traveler who was drag off the plane, he suffered a concussion, he broke his nose, and lost two teeth. united will reimburse all the passengers on the flight that decision coming five days after the incident. shouldn't they have done it on day one? shouldn't this have never happened in the first place? we're on it. i want to go to blake burman for the very latest on this bomb attack in afghanistan. one thing i want to point out, blake, this is the very first time we have used this bomb. this is perhaps the biggest bomb since the, this is the biggest non-nuclear bomb. reporter: 21,000 pounds, trish. to put that into perspective, the tomahawk missiles sent into syria last week, 1000 pounds each. gives you context how big this thing is. here is with we can testimony you, the facts as we know them at this point. this bomb was dropped, officials tell fox, out of a c-130 cargo plane. it was quote, kicked out of the backdoor. that gives you a sense how big the cargo plane and how they had to do about it how big the bomb actually is. dropped in eastern afghanistan. wh

now, united has issued a statement saying that flight from chicago to louisville was in the over booked. the airlineas trying to get space for four employees, who needed to be in louisville the next day. >>> backlash surrounding the incident on the united airlines jet isn't just affecting those involved. >> magician from texas named oscar munoz woke up to a threatening phone call after being mistaken for united airlines ceo who as we heard had the same name. munoz is shaken up, and really struggling to understand the motive. >> it was really scary when you wake up to a phone call saying they will kill you because of the way you treat people in an airplane. >> munoz says he has gotten dozens of angry e-mails about the united airlines incident through his company's web site >> company web site, what are people dope i they don't realize he is a magician. >>> boston marathon organizers are using security from a four years after a tragic boston marathon bombing, massachusetts authority say that drones will whoever aboard the race's starting line. device will fly 400 feet above the crowd and they can see

me yesterday in an interview shouldn't be viewed as anything wrong on part of the police who is to blame here? united airlinesthe police, enough to go zblarnd obviously united airlines asked the chicago airport police to eject this person. it's their airline policy to involuntarily pull someone off the airplane. i don't think the chicago airport police should have cooperated in the way they did. but this was driven by the fact united airlines and other airlines involuntarily ask people to involuntarily get off of airplanes after they are boarded and as i'm saying, don, that should not be allowed to happen. i mean the airline should say to the passengers here's what we'll offer if someone doesn't want to take it they should offer more. >> right. >> apparently there's an overall cap on what you can give when you eject someone but no cap on what you can offer. we should look at all of those things. >> since you're there in new jersey govern chris christie is there he's written a letter to secretary of transportation asking for immediate suspension of this over booking authority. do you support that. do you think

united is the top u.s. carrier to fly direct to china worldwide. many are calling far boycott of united accusing the airline of discriminating against the passenger for being chinese. in the u.s. people also making light of it with the hashtag "new united airlines mo t toes" like this one "we will drag you all over the world." but no laughing matter for the company's bottom line. market watch already saying this morning that the company stock because of this video is down 5% in pre-market trading. matt, natasha, back to you. >>> we're asking the question, what are your rights as a passenger? united's contract specifies it's allowed to involuntary remove passengers from an overbooked flight. seven on your side's michael finney spoke with a travel agent who's predicting a droawn out lawsuit. >> the airline overbooked the flight and they need to inconvenience someone, it has to be someone not on the plane, not someone already given a seat. >> reporter: united's contract with passengers says it chooses people for involuntary bumping based on a number of criteria including fare class, frequent flyer program stat

he says he appreciates all the support he's gotten. meanwhile united airlines an apology. it's a statement that for many is just too little too late. allison cossack is out front. >> reporter: it's the video that stunned the world, united airlines passenger dr. david dow being dragged off and bloodied on an overbooked flight. the incident and response sparking outrage around the world on social media with threats to boycott the airline, turning into a p.r. nightmare for the third largest airline in the u.s. for passenger traffic. today almost 48 hours after dow was physically removed from the flight, an apo popology from un ceo, saying it was truly horrific. >> all good relationships are built on trust. we know that and we know that we have to earn yours, every day on every flight. >> reporter: but these response so dow's removal has been widely criticized. initially he apologized for having to reaccommodate him and three other passengers. then in an email to staff monday night, he promised to stand by his employees and expressed regret over the situation, but

the airline security. it was the entire thing on behalf of united airlines. it is all flagged. united airlines. is not a lot of hair splitting here when both the airport authority and the airline have accepted responsibility. so now you may ask, if they're going to sue united airlines and the airport authority, or the city, which is as the attorney said, highly likely, how much money are we talking about? what could dr. are dao get? i've been talking on aviation attorneys. today when they started detailing out the extent of his injuries, then you started seeing the dollar signs going higher. and i heard one aviation expert say, i think we may be now talking about well north of $10 million. >> and then again i'm sure he would trade any amount of money to take back that entire incident. >> yeah. >> phil, there was a lot of talk about changing the culture. this is from dao's lawyer, thom thomas. >> i would say there is a culture of disrespect, rudeness. but what is unfortunately occurred here in dr. dao's case is rudeness, bullying customers, has gone the next step now. to physical injury. >> we kn

the airlines know there is an issue. >> you do. you see the international airlines are dancing on united's grave. trolling with tweets. g for the international traveler who pays a lot of money. the international airlines want the business from united on the back of this. >> you are at their mercy. that gets more settlement value. people are upset, john. they are upset. >> employees of the company. they are upset. they feel the experience for them as gone down. drunk passengers. people arriving late with too many bag bags. >> thank you. christine romans, save travels. >>> thank you for watching to the international viewers. "cnn newsroom" continues for you. for the u.s., "new day" continues. >> this was the right weapon for the right target. >> for the first time ever, the mother of all bombs was used in u.s. military combat. >> we are proud of our military. >> we can't just bomb our way to national security. >> what is the political strategy? what is the objective? >> north korea is indeed ready to pull off the sixth nuclear test. >> bottom line is north korea has to change its behavior. >> if provoked, they are not af

airlines flight, after the infamous unitedd they had to wait four days for the next available flight and that is a mistake. there is no retraining going on. i have to stress that the airline is very apologetic about this. they are genuinely sorry and have completely compensated the people in question, including the cost of their hotels in italy which they lost. some good news out of a rotten story, thank you very much. now, let's take a look at the weather prospects, whether you are in italy or anywhere else. certainly a touch of frost in many areas, but a particularly sharp frost into scotland. the cloud is breaking up now, so the skies clearing and those temperatures will dip away. just for a time, around late evening and into the early hours of tuesday, we could have some showers in the east and east anglia. this is the frost developing across the north and these are the city temperatures in rural areas. even further south it will be close to freezing and perhaps below. this frost could be damaging to some tender plants and

. >> still to come on "action news" at noon, the united airlines ceo sends out an apology after they show airline security dragging a bloodied man off a flight. and the moment that a boy saved a classmate that was choking. those stories and david is back with the gorgeous forecast. and a peek at the easter call from accuweather. >>> the ceo of unite the airlines apologizing to customer on the flight where the passenger was pulled off the plane. cell phone video shows it's passenger being yanked out of the seat by an aviation security crew. his lip was breeding as he was dragged off the jet for not giving up his paid seat. employees from a partner airline wanted to be on the flight. and no one gave up their seat. the unite the ceo was plightly asked to leave at first and he became disruptsive and bee lithent. >> and it's legal for a paying customer to have to give up a seat. an aviation security officer involved in placed on leave and the ceo of unite is promising a detailed review of what happened. and the situation upset him but commended employees for following procedures, we'll hav

i'd rather him changing the culture of united airlines. by the way, his public apology to the family we accept with gratitude. okay? i don't need -- sir? >> you're saying he lied yesterday about communicating -- >> that wasn't my word. i said he misspoke. i don't know. maybe he thought he did. i don't know. he did not. okay. somebody who hasn't -- >> [question inaudible] >> when our investigative work is done, we will file suit. i don't really have a clue when that will be. it's true. we have two years to file it. i promise you won't be that long. but it will be filed in state court. circuit cook of cook county. yes, ma'am. >> [question inaudible] >> well, i think -- yes. i guess as a couple, they were asked to do that. right. anything else. >> [question inaudible] >> i don't know how it occurred but i do know one husband and one wife would not have left each other. so -- >> [question inaudible] >> i don't have an answer for you. i don't know. i'm sure -- you know. i'm sure he did. yes, sir. you got to give your name again. >> [question ina

the police were asked to remove a man from a united airlines flig flight. it was the united airlines personnel at the scene who allowed the situation to be handled so poorly. first, they handled the situation poorly, and essentially put the police between a rock and a hard spot and forced them to make decisions -- did they make the right wrong, did they make the wrong one? >> having said what you said about united, how does that make you feel about flying united? >> i'm actually trying to get moved. i was supposed to take a united airlines flight to get home from this trip, and i'm trying to get that flight canceled in exchange for another airline. >> yeah, doyle dave us, thank you for your time. i appreciate it. >> no problem, thank you. >> now, i want to bring in my panel. good evening to all of you. angela, you first. if you spent any time online today you saw that shocking video, the guy bloody. and now it's all over the news. and i just spoke to that passenger and he said that he didn't think the police did anything wrong, they were between a rock and a

flight because they want eed the seats for united airlines employees. i was told that is was cancer, and i called cancer treatment centers of america. dr. nader explained that they can pinpoint the treatment. once we identified that there was this genetic abnormality in her tumor, we were able to place her on very specific therapy. our individualized care model gives each lung patient specific treatment options with innovative procedures that are changing the way we fight lung cancer. we have excellent technology that allow us to perform very specialized procedures for patients who have lung disease. to learn more about these targeted therapies and advanced procedures for lung cancer, as well as the experienced physicians who deleliver them, go to caceer.com when he showowowowed me the cat scans, i was somazed. with this treatment, she had a dramatic response. call or go to cancercenter.com cancer treatment centers of america. care that never quits. appointments avale now. whenand now with victoza®etes, there's a moment of truth. a better mom

. >>> the growing outrage following that united airlines fiasco. the new video this morning showing what happened before the incident. plus, a passenger on another overbooked united flight saying he was threatened with handcuffs. >>> and caught on camera, look at this. a truck plows through a storefront, but this was no accident. >>> we do say good morning on this busy wednesday. i'm kendis gibson. >> and i'm linsey davis in for diane macedo. we begin with those high-stakes talks getting under way in moscow this morning. secretary of state rex tillerson holding face-to-face meetings with russian officials amid a growing divide over syria. >>> and following a major fumble by white house press secretary sean spicer, he had to apologize for a comment about hitler and the holocaust. that sparked international criticism and calls for him to be fired. abc's maggie rulli has the latest from washington. >> reporter: the u.s. puts moscow on notice just as secretary of state rex tillerson is set to begin a tense day of meetings with russia's foreign minister.

airline they are going to fly. o that is why the transportation department collects these statistics, so that you can see hawaiian airline, delta airlines have the bumpings.oweluntary united middle of the pack at fifth and other airlines fare well.s delta c.e.o. was saying we only .1, one in every 100 as many s, one fourth as united. the other thing, you want to gate e disputes at the loaded n. plane is this case on sunday, the plane was loaded, people were in their seats and that perhaps made comfortable, less willing to get off at that point, they thought they were on their way. how does the of airline handle it and how many airline ave, but the industry would say, that is something that the market should decide, passengers should choose which airline they want based on decisions like that. eastern -748-8000 for and central time zone. 202-748-8001 for the mountain and pacific time zone. twitter says, wasn't this a case to get the crew cheaply as possible? guest: well, crews -- crew routinely fly at no cost called non-rev passengers. basicallynely commute from city to city by plane because of the distances involved. this case, there were four crew members that needed to

the video went viral. american airlines said it upgraded that woman and her two children to first class for the rest of their international trip. >>> tonight following that vie help removal of the united airlines passenger, you remember that video, united now says its ceo will not move up to the board of directors as was previously planned. the company also revealed today that moving forward, compensation for executives will be more directly tied to improved customer satisfaction. >>> for continuing coverage of this developing story go the our website. we have posted the full video. you can read viewer comments about it as well. >>> tonight the light is shining through. san francisco is glowing after a dark and difficult day. but the questions remain, how did this all happen and how much money did those businesses lose? here's a live look over the city. nearly 90,000 customers were without power for much of the day. jean elle is in san francisco with some answers. >> reporter: this is the substation where the fire started and caused that massive power outage. pg&e workers are still here cleaning up. across the city tonight business owners are totaling their losses. >> now we are unsta

witnesses say the flight crew was trying to free up seats for united airlines employees. >> once theyuy off, then subsequently the united employees come on the plane. the other passengers were berating the employees saying things like you should be ashamed of yourself, you should be embarrassed to work for this company. >> reporter: in a statement united said the floight, quote, was overbooked. normally when this occurs passengers are asked to voluntarily give up their seats for compensation and the situation was resolved. however this was not the case on sunday night's flight and united was forced into an involuntary deboarding situation. perhaps the compensation was not good enough. the airline didn't get all the volunteers it needed so its computers picked which passenger to kick off. families and unaccompanied minors were given priority to keep their seats. it's unclear what the offer was, but passenger rights activists says the airline should have offered the maximum. >> the maximum which the government requires you to pay is $1,350 in cash. they could have offered the maximum. t

smartphones capture the moment a passenger is forcibly dragged off an overbooked united airlines flight. the firm issues a sort of apology but there is outrage online. the oil giant shell admits dealing with a convicted money—launderer to negotiate access to a vast offshore oilfield in nigeria. and thousands of police line the streets of london for the funeral of pc keith palmer, killed in the westminster terror attack. hello. there is growing international pressure on russia to abandon its support for syria's president assad, in the wake of last week's chemical attack. but there's little sign russia will risk its strong military interests in syria. western foreign ministers from the g7 group — the uk, the us, japan, italy, france, germany and canada — have been meeting in italy, trying for a co—ordinated response — which could include new sanctions on moscow and damascus. from lucca, our diplomatic correspondent james robbins. contemplating italy's past glory and syria's present horror, boris johnson and america's secretary of state rex tillerson were in lucca to turn up the internatio

." >> in other news a lawyer for the united airlines passenger who was forcibly removed from a flights speaking out about injuries suffered during the incident and the passenger's family addressed the media for the first time. minutes ago dr. david dao's daughter and his attorneys held a news conference in chicago. the attorneys say that dr. dao was removed from the flight using unreasonable force. according to one of his attorneys dr. dao suffered from a concussion, a broken nose and he lost two front teeth in the ordeal. >> this lawsuit among other things hopefully will create a not just natural discussion but international discussion on how we're going to be treated going forward. >> what happened to my dad should have never happened to any human being regardless of the circumstances. we were horrified. >> the united airlines ceo oscar munoz issued an apology and promised the company would review policies for seeking volunteers to give up their seats. the chicago airport security officers involved in the incident have been put on leave. >> meanwhile back at home jury selection is s

as the boss of united airlines, we wa nt to as the boss of united airlines, we want to know when have wished you'd apologised sooner? just use the hashtag bbcbizlive. welcome to the programme. as south africa's president jacob zuma celebrates his 75th birthday, the festivities may be rather more low key than usual. in less than a week, the country's members of parliament are scheduled to hold a vote of no confidence against the president. why? it comes after he ousted some of his key political opponents in a recent cabinet reshuffle. today, members of the public are expected to take to the streets in protest at the move, but mr zuma's decision also has big implications for the economy. south africa has been downgraded to "junk status" by two of the leading debt ratings agencies, fitch and s&p. they argue that the reshuffle will hamper the country's efforts to manage its finances. the government's debt pile continues to grow and the loss of its "investment grade" status could have a significant impact on south africa's ability to borrow money on international markets. it means that maj

this seems so simple. >> reporter: the united airlines ceo sparked outrage, saying the doctor was re . he now says the video is disturbing. >> this can never, will never happen again on an united airlines flight. >> reporter: one officer involved has been suspended, two others put on leave. the attorney says the city of chicago is also at fault, because its employees forcely removed him. today, the aviation committee meeting. >> chicago employees should not be doing the dirty work for the friendly skies airline. >> reporter: dao's daughter said the family has not recovered from the events. >> we were horrified and shocked and sickened to learn what happened to him and to see what happened to him. >> reporter: the attorneys say the basis of the lawsuit will be that united airlines broke the law when it used unreasonable force to remove dao. his attorneys say they don't think this was racially motivated. the first hearing for discovery is scheduled for monday. >> the fcc announced the winners of an auction of broadcast air waves as it re purposes the television spectrum for wireless blo

the company getting dragged on social media. some ideas on how they could have handled it better next. david: united airlinesg dragged through the mud as they did something similar to a passenger, did the response make >> oh my god! david: that of course is the united airlines video that went viral after a passenger was forcibly removed from a flight. when he criticized the company and its ceo for not doing a better job to address the incident and the stock has been taking a tumble since. you are not exactly a neutral observer on united airlines. >> i traveled 200,000 miles a year. just last week united sold right from underneath me a ticket i booked and paid for to jacksonville, florida to houston and i had to rebook on american and got home at 3:30 in the morning. name the airline that would have been most likely to pull off what just happened, 75% of americans would have said united. they have something deeper than a pr problem, they have a bad corporate behavior problem. david: the first letter or two that came in the this is an upsetting event so all of i said united i apologize for having to re-accommo

the officer? united airlines? who's at fault? >> this should have never escalated to the point you had to get police involved. the united airlines is making literally billions in net income last year. you have a full flight, you offered $400 the first time. you then go to more money. $800. you then go to whatever it takes to get the four people off the plane so that you don't have an episode like this when you're making billions of dollars and you purposely over sale product when there's never going to be an issue. if it takes 4,000 or 5,000, if you offered up 12, 15, 1800 hours to go to the next day, someone would have happily reached up and ---ing. >> it's the airline's fault? >> if you book a flight, there is a responsibility they should do to pay whatever it takes over selling a flight on purpose to be responsible. >> so the guy was kicked off because the plane was over booked, not because of was unruly or drunk or disruptive. dragged off because the airline was over booked. what do you think? >> first to ben's point, guidelin

you are eternally stylish. >>> from the united airlines ceo to white house press secretary sean spicerbest? jeanne moos shows us. >> reporter: for a while it seemed stuff dragging an apology out of united. finally the ceo said sorry. >> probably the word ashamed comes to mind. >> reporter: you didn't need a poll to engage public opinion. >> what a week for united airlines. the company lost $255 million in market value in one day. they could have given each of those four passengers they kicked off the plane their own jet plane. >> reporter: it's been a banner week for apologies. pepsi had to pull their new commercial. the one spoof by snl. >> i stopped the police from shooting black people by hitting them with pepsi. i know. it's cute, right? >> reporter: and then sean spicer had to admit -- >> i screwed up. >> for his hitler comments. >> someone as despicable as hitler who didn't even sink to the -- to using chemical weapons. so you have to, if you are -- >> oh, no. did i just defend hitler? >> reporter: sean spicer versus oscar munoz. the battle of the abject apologies. who grovelled

the ft, united, cracking story, this. talking about ceos in trouble, jes staley has nothing on the ceo of united airlines. ragged off a flight. what seems to have happened if they overbooked flights, which happens quite a bit. asked passengers to leave, didn't get volunteers. lead four of the moth and this chap, a doctor, refused to go and was dragged kicking and screaming. bashed about. apparently literally screaming according to this. videoed. the ceo has some serious questions to answer, not least of which, notjust the incident itself... he was paying passenger and they dragged the plane. a p pa re ntly and they dragged the plane. apparently it was because they needed four airline staff to be flown instead. book your airline staff a seat on the plane if it is so important. for decades to come the response from the united airlines department will be used as airlines department will be used as a textbook case of how not to respond. all they said was, we are reaching out to this passenger to talk directly to him. i think they reached out a bit too much! with a very big cheque—book, i suspect. briefly, the

and economics correspondent rebecca jarvis. >> reporter: it's the video that had the world buzzing for days. a united airlinest in a travel nightmare. >> come on, come on. >> reporter: dr. david dao visibly shaken as he's forcibly yanked out of his seat and then dragged down the aisle and off a united jet by law enforcement. after refusing to give up his seat. >> my god, look at what you did to him! >> reporter: the episode unleashing a pr crisis of epic proportions for united airlines. >> united airlines is in hot water tonight -- >> kicked off several passengers -- >> united better fasten its seat belt -- >> reporter: everyone asking, how could this have happened? >> it was a system failure. we have not provided our frontline supervisors and managers and individuals with the proper tools, policies, procedures, that allow them to use their common sense. >> reporter: united ceo oscar munoz sat down with me for an exclusive interview. what did you think when you saw that video of a man being dragged off of one of your planes? >> probably the word shame comes to mind. when i think about our business and our peo

dao is the united airlines passenger who was violentlly removed from an overbook flight earlier this month. yesterday dao and united airlines reached a settlement. terms have not been disclosed. the april 9-th incident sparked outrage, and united has apologized. there is much more coming up on good morning washington. john gonzalez.. what are you working on? we take some unexpected extra steps to raise healthy chickens with no antibiotics ever. like putting oregano in their water. it has natural antioxidants and we don't have to use antibiotics in their diet. perdue. over 200 products no antibiotics ever. we take some unexpected extra steps to raise healthy chickens with no antibiotics ever. it's part of our 100% veggie diet and helps support their immune system. perdue. over 200 products no antibiotics ever. workers fed up - and threatening not to show up today. we're live right now as the rails open - to see what happens. and from your commute - to your paychecks. a midnight deadline to fund the government - fast approaching. but can lawmakers get it done? good morning washington im

the channel. dragged off a united airlines plane, the company has >>> just days after dr. vid dao was vie lieutenantly dragged off the united airlines flight the company has changed the policy that triggered the confrontation. passengers will no longer be bumped off flights to make room for airline staff traveling for work. united has faced growing calls for a boycott. and backlash has affected the company's value by at least 2-million. >>> it appears a beast is headed to the bay area. according to nfl insiders marshawn lynch known to many as beast mode is contracting with the oakland raiders. a final trade deal will still need to be worked out before he officially joins the silver and black. lynch is a oakland native and a former star running back at cal. >>> a live look at the cole see yum where on sunday the hunt will be for another nba title. the warriors play game one this the western conference playoffs. they have two reasons to be comfort going into game one. >> we are not -- in theory we are not the hunted. obviously we have the best record but we are not defending

the price. late word of a settlement between united airlines and that passenger violently dragged off a plane as we sit down exclusively with united's ceo. what he says is to blame and what changes are on the way. cop killer stand-off. a state trooper gunned down and a 20-hour drama. the swat team blows the door open as he comes out shooting. >>> american special ops soldiers killed in a raid on isis in afghanistan. two dead, another wounded. what happened? >>> tv controversy, a new series about a fictional teenage girl and the 13 reasons why she took her own life. some schools sounding the alarm accusing the series of glamorizing suicide. >>> and what's the story? an inspiring young man. why so many kids are clambering to join his club. "nightly news" begins right now. >> announcer: from nbc news world headquarters in new york, this is "nbc nightly news" with lester holt. >>> good evening to our viewers in the west. possibly no recent story has generated the level of universal outrage quite like the video of a bloodied man being dragged from his airplane seat. now there is late word a settlemen

the seats for united employees flying standby. want to read a brief part of the statement which united airlines ceo oscar munoz saying on twitter. hese customers. " now think security guard you saw on the idio has been placed on administrative leib. but her is a clip from governor chris christie on fox and friends wednesday morning blasting united airlines and prepping president donald trump anticipate administration to end the rack tis of airlines boeing able to bump passengers off of planes. >> well, review how the airlines are really using the overbooking and suspend them. stop them from doing. what we saw the other night, unfortunately is typical of the attitude of the united airlines. >> to weigh in on the lee bally ty of this issue is legal analysts. i think he is going to sue them for assault, and tingsal infliction of emotional distress but i don't think the lawsuit will get that far, he has lots of claims he could load on but i think what will happen is that this will be settled because it turns in a real p.r. night mere for united. u don't have auto mattic right to stay on the plane. actually faa regulations are very cl

the american airline has apologised, but that apology has done little to quell the criticism of unitedtravelled around the world. several smartphones record as three police were for over a man who has been forced to exit the aircraft. the situation quickly escalates, after one officer manhandles him out of his chair. oh, my god. all three officers then drag him bloodied and injured from the cabin. no, this is wrong. oh, my god. look at what you did to him! the incident began when united airlines asked for volunteers to give up their seats for additional crew members. when none were found, they chose passengers at random, but this man refused. 0ne passenger said he claimed to be a doctor who had patients he needed to see. good work, way to go. ten minutes later, in unexplained circumstances, the man, clearly sha ken, ru ns back on the plane. united airlines in a statement, said: that's what makes the world's leading airline flyer friendly. the airline has been criticised for its handling of the situation that some say clearly contrasts with its claim to fly the friendly skies. 0ur corre

the man at the center of it all is still recovering from the injuries. >> we were horrified and shocked and sickened. >> united airlines released a statement after the news conference saying they continue to express their sincerest apology, and they say this horrible situation provided a harsh learning experience which which we'll take immediate concrete action. united airlines will communicate results of the review and actions taken by april 30th. >>> well, it doesn't look like the practice of overbooking ends any time soon. airline industry officials call it a valid business process. the practice lets airlines keep fares low while dealing with no shows. federal law allows airlines to overbook as long as they offer compensation of passengers who give up voluntarily. >>> developing news in antioch. a police chase created a huge mess. this is water spraying into the air after a suspect's car hit a fire hydrant at west 2nd and l street. the car was sheered on a utility pole this morning. they captured the suspect. it began on highway 4. officers have not said why they tried to stop the driver. pge hopes to restore power

it's like 64 pages single-spaced the united airlines contract of carriage with 37,000 words. has to be changed by a passenger bill of rights in congress. so the proverbial contact your senator and representative. >> i think a lot of people would agree with what you just said in terms of the outrage of all these extra fees, and what seems to be worse customer service. but i've also read that united did have the legal right to force dao off this plane, right? >> yeah. the way a dictator has legal rights when they rig the laws. it's a one-sided contract. that's why dr. dao has a cause of action, as you describe. he's going to get a big settlement or a big verdict. pel's never ha he'll never have to work again. the important thing is these standard contracts in the fine print, they can never be allowed to be so dictatorial. we have no bargaining power. we don't even see it. we don't even negotiate it. the minute we buy a ticket, we're stuck with it. that's why congress has got to put in a passenger bill of rights to balance out the rights between passengers and the airlines, espe

. >> outrage continues to build tonight after the infamous dragging of a passenger offer the united airline flight. the video of a bloodied continuing to reverb rate off the internet. which bay area community has united in the cross hairs. >> well the fact the passenger is an asian-american has certainly been brought up during the controversy. but now angry community groups say it's time united airlines started addressing whether or not race played a factor. >> we condemned both of them and urge everyone to boycott united airlines. >> a coalition of bay area asian-american community groups came out to support boycotting united airlines today and said while there is no evidence the forcible removal of dr. david dao was racially motived they say the airlines refusal to say how passengers are selected for remove sell frustrating. >> we got to find what happened that asian-american male passengers should not be dragged out of a plane like a dog. >> at a news conference in san francisco, the ups groups say they are contacting lawmakers to try to get united to be more transparent and to get polic

he's a victim of the united airlines policy. police officers should not have been there because they overbooked it was about money. they brought those officers on to that plane and put the officers in the vicarious situation. liz: it is one tough story. thank you for keeping us safe. thank you for your service. we are going to have more after the break. ♪ there's nothing more important than your health. so if you're on medicare or will be soon, you may want more than parts a and b here's why. medicare only covers about 80% of your part b medical expenses. the rest is up to you. you might want to consider an aarp medicare supplement insurance plan, insured by unitedhealthcare insurance company. like any medicare supplement insurance plan, these help pick up some of what medicare doesn't pay. and, these plans let you choose any doctor or hospital that accepts medicare patients. you could stay with the doctor or specialist you trust... or go with someone new. you're not stuck in a network... because there aren't any. so don't wait.

the world. the airline agreeing to a settlement. paying the passenger dragged off that flight, dr. david dao, an undisclosed sum. calling it an amicable resolution. abc news was the first to sit down with united ceo telling us at the time, changes are coming. >> this can never, will never happen again on a united airlines flight. that's my promise. that's my promise. >> they made good on the promise. introducing ten new sweeping policies including, never removing a passenger unless there is a safety or security concern and authorizing employees to offer up to $10,000 to passengers who voluntarily give up seats. releasing this apology. >> we are working harder than ever for the privilege to serve you. i promise that we will learn from our failures. >> reporter: all of this putting airlines front and center as a new video aboard another airline surfaces. >> i haven't done anything. i paid f and i have -- >> kima hamilton on delta flight delayed 30 minutes on the tarmac. he was asked to deboard after using the lavatory while the plane was stopped during taxiing. passengers attempting to hold airlines accountable, several filming the altercation on their phones. >> i don't understand why i have t