. >> but thear apposg thevel biour peace of mind. our security, it is gone. >> every time that it rains, jamie and tracy worry about what was supposed to be their dream home. and, that >> we just got 1 inside my house.cracks and the and you wonder, is the wind going to blow and it will collapse. >> and in riverview, air force veteran says that the foundation of the house that he bought in 2011 is the fact. >> -- is defective. >> around what is it like? supposed to sound on tile floor. >> and this is how it sounds in several spots. >> and this is what happens when you put a level on the arbitration agreements which are supposed to help them settle issues quickly without having to go to court. but in both cases they say that that process of trying to get their homes fixed has dragged on too long. >> these agreements they j suffering. and we're losing everything. >> a lot of times consumers do not even understand that what they are signing when they are signing up. >> the tampa attorney who does not represent either party says that it h