say if your event is canceled it's ticketmaster's policy to automatically refund you.ots of events aren't being canceled, they're being postponed in which the case says if your event was rescheduled they're working to identify new dates. no automatic refund there. here is what isn't posted online, a coming program ticketmaster just confirmed for us. starting may 1st it will offer concert credits or refunds, but you'll only get your money back within 30 days of whenever an event is rescheduled. you can contact us just like tim, rob, and marie did. go to nbcbayarea.com. click responds from the main menu, or call us 888-996-tips. >>> all right, thanks, chris. 4:57 this morning. help is on the way next on "today in the bay," a live report on the takeaways from that new $484 billion aid package moving through congress. we'll take you inside the package and see who gets what this time around. >>> plus, what will we learn today? the details governor newsom is expected to ease restrictions and reopen california. we'll be right back. >>> and your headlines right now at 5:00, a

a class-action lawsuit in ticketmaster's future.icketmaster says the whole thing is out of their hands and their policies for postponed events is always been set by event organizers so they are saying don't look at me, look at the event organizers but the bottom line is a lot of people who purchase tickets before this whole thing set in want their money back and are not getting it. shannon: in one town people line up in their vehicles to thank the hospital staff. >> thank you so much, god bless you. carley: mississippi prayer group did what they do best, got together and prayed for hospital staff and patients inside memorial hospital in gulfport, mississippi using loudspeaker, microphone so all the hospital workers could hear their kind words, this is getting a lot of reaction on facebook, one person says wonderful demonstration of love and prayer for the entire staff working to keep us safe, keep praying, david said bless all of you from top to bottom. it takes all of you to run an efficient ship and jones appears to work possible,

they could take some time like ticketmaster, stubhub, live nation announced they are going to be issuing refunds. i would like to talk to all the sports fans about the 2020 season. the mlb didn't officially say that they are canceling all 162 games. there's been talk about how they can have a contingency plan. i spoke to an mlb contacted told me right now there's a lot of factors out of control given that the cities and states need to decide about large gatherin gatherings. however, last week the commissioner of the mlb did say he expects the 2020 season to be

right now the complexity is i think there's a lot of misperception about ticketmaster ticketmaster doesn't sell these tickets and sit on a mountain of cash ticketmaster sells tickets and gives the cash over to the v venues where the events are held, they will hold the cash, give it to the event organizer or an artist, so in a natural course, if you reschedule and announce a new date ticketmaster has the money and they can do the one off events when that happens. when you have the volume of events you have now, before ticketmaster could issue a refund on a reschedule event, hate to go to that venue and get the money, the venues are closed because of the current wa situation, they have to get the money from somebody else and so on down the chain. it's a pretty big process to go through and the volume is so huge, we're trying to do is follow a standard process that says as soon as it gets rescheduled and there's a date, people can determine can i go that time or not, then we're going to have an opportunity to get some refunds so far our experience has been that between 5 and 20% of the people

>>tonight ticketmaster is getting a lot of balash from wod be concert goers and follows what sa today reports as a an online ange in wording of the mpany's refund policy amid a wave coronavirus related events the cancellations and postponements of those advance the per cited an image of ticketmaster's weite that showed the previous imes warning which stated that refunds quote are available. if your event is postponed rescheduled or canceled the wording has now been changed to state that refunds quote e available if your event is canceled. well today ticketmaster said in a statement that they merely hanged the wording but that the policy on postoned events has remained consistent. >>i hang with me on this one the environmental protection agency has now announced a proposal to not change its stanrds for particulate mter pollution. but this proposal goes against the own scientists. the clean air act reqres the epa to quality standards to protec the public health and welfare the decision thgh. isow being met th harsh criticism froenvironment groups which beeve the standas are not strict e

coming up, ticketmaster sets the record straight and who will be getting refunds. >>> many companiescompanies are on a hiring street. find out which jobs are available at google, apple and facebook. there are times when our need to connect really matters. to keep customers and employees in the know. to keep business moving. comcast business is prepared for times like these. powered by the nation's largest gig-speed network. to help give you the speed, reliability, and security you need. tools to manage your business from any device, anywhere. and a team of experts - here for you 24/7. we've always believed in the power of working together. that's why, when every connection counts... you can count on us. i'd make sure there were more textbooks in schools. i'm a teacher. i've seen the need, but my girlfriend here likes to say ... "don't just talk about it, be about it." and we're about the 2020 census. because when everyone gets counted on the census, it helps inform public funding in our neighborhood for the next ten years! don't just talk about it - -be about it! complete the census

here is what isn't posted online, a coming program that ticketmaster just confirmed for us.y 1st it'll offer concert credit or refunds but you'll only get your money back within 30 days of whatever an event is rescheduled. you can contact us just like tim, rob and marie did, nbcbayarea.com. click responds from the main menu or call us 888- 96-tips. >>> your headlines at 6:00. a grim new warning. the director of the cdc says the next new wave of the coronavirus will be at the start of flu season. >>> the latest numbers, more than 6,700 confirmed cases, 218 deaths. >>> the fda is giving the green light to the first at-home test kit. it allows people to collect their own sample. >>> a good morning to you and thank you for joining us for this earth day. >> mike has a traffic update in about eight minutes. first a lookmeteorologist kari working on today. >>> we're starting out with sunshine as we look outside in walnut creek. we wl

after lots of confusion, ticketmaster says it's only giving refunds for canceled events.ketmaster says it passes on buyers' money to the venue so it's hard for it to do refunds. the company encouraged customers who want refunds for postponed or rescheduled shows to contact the venue directly. there is a problem with that. a lot of the venues are closed right now. on that note, 62% of american adults have canceledtrel pns baa third say they lost money. the most canceled, graduations, hotel stays and flights. jen sze had to call off events. nearly three quarters reported doing. so i don't know if you have any events planned, but it is tough. the ones i'm managing to get canceled are the ones that cancel and send me notice. whenever try, good luck. >> congratulation. >> so sad. thanks, michael. >>> facebook says it's taking aggressive action to stop the spread of misinformation and harmful content about covid-19 on its apps. the menlo park company says it's working with more than 60 fact-checking organizations to review and rate content in 50 languages around the world. now

ticketmaster is letting fans to recelt resell many tickets.o is going to buy a ticket for a show on an undetermined date that might not even take place? our web team posted that entire ticketmaster statement on our website, nbcbayarea.com. just click respond on the main menu. while there, contact us or call us at 888-99 -tips. back to you guys. >> they should get their money back. say they postpone it and it's a date that doesn't work for you? hopefully they will refund people their money. >>> let's bring in our jeff ranieri, who is working from home. beautiful day outside. i went for a walk around my neighborhood and it was warm. >> yeah, that sounds like the perfect thing to do today. yeah, it catches up with you after we've been in the 50s and 60s at least most recently. and now these 80s are coming on in. we'll get you that closer look at the microclimate forecast. with it being earth week, we stan wanted to start off with something different tonight on earth day. i want to give you a look at the one-year impact with trees. trees are so po

the challenge over the past month for ticketmaster has been the same challenge as everybody else.s globally impacted. it's more than we have had in the last ten years combined in one month. so we have had to just go through the process of show by show, first of all, ticketmaster is a platform so it had to go get cash back from the venues where it turns that money over to. thus far, we already refunded over 30,000 shows, returned over $400 million to fans whan we want to do is come out with a very specific plan that we were clear, if a show is canceled you get a refund and the refund will get processed. for every show that gets postponed, we will open a window and make sure you have the chance to get a refund if you want. the reality is 97% of the fans that bought tickets to the show right now globally are keeping those tickets. they want to go to the concert. another big demonstration of the strong fan demand there continues to be for our shows. we want people to have the choice. that's what we want to clarify with this refund policy. liz: i absolutely think it's a great idea. i g

now ticketmaster has a new policy and there is pressure from customers.nd when people can get their money back. >>> rallying for an end to the stay at home orders. still to come on the ninth where people gather to make their selves heard. we will be right back. >>> welcome back. 7:44 a.m. 21 years ago today there was a deadly mass shooting at columbine high school in colorado. they wanted 24 others before killing themselves. not long after the mass shooting colorado schools began teaching students lockdown drills. drills that are common in schools all over the country. >>> yesterday marked 25 years since the bombing of the federal building in oklahoma city. 168 people were killed in the bombing. the deadliest domestic terrorist attack in domestic history including 19 children at a daycare center. there were a few mourners wearing masks at the memorial in oklahoma city. there was no official memorial city because of the man on large crowds. menlo park has the biggest memorial and firefighters rushed to oklahoma city after the bombing. they were planning on

ticketmaster tells the new york time it hasn't changed its policy it just clarified it. >> yeah.m but i can understand why people want their money back. we have good stuff coming. someone we know is take an in depth look into the coronavirus outbreak. >> that is right, tony dokoupil. new tv series out today oprah winfrey shows how the pandemic is having an dire impact on the african-american community. the special is called "oprah talks covid-19." in it she meets virtually with doctors, spiritual leaders, journalists and more. oprah says she thinks this outbreak will make us better people. take a listen. >> i think for every one of us, vlad, we come away from this experience changed. and what it doesn't change you in some way you missed the point. i don't want to see what has to happen to actually change you. when we come out on the other side, every person, not just in america but throughout the world will be more appreciative of the simple things in life, the thngs that you can't do now that you took for granted. >> so true. you can catch the special for free on apple plus and

wealth fund disclosed they bought a 5.7 percent stake in live nation that's the parent company of ticketmaster that was worth roughly $500000000.00 the fund also took a nearly $800000000.00 stake in carnival cruise lines as well recently what do you make of the saudi investment arm buying up piece of these companies hit hard by the pandemic. this is they're making a great bet you don't you have you got that kind of capital to play with which they do you're making a great bet you're saying that the american economy is going to come back and that we're going to go back to theater concerts and things like that for a live nation and we're going to go back on vacations or go back on cruises so my opinion listen they've made a great bet they're not going to get out tomorrow they're not kind of panic this is a phenomenal play for them that will probably double or triple their money over time for beat making this investment at the absolute bottom that's a warren buffett to have a play by a company you know is going to be better and buying it for cheap horace chase strategist at bubba trading and boom

that i'll ever be in a big crowd again and so i'm not sure i'll be buying any of their gets from ticketmaster the bar. i don't want to put too fine a point on it but it has bonded in london because of the bad behavior of the company and many of its workforce you'll get my point these are all risky investments on the other hand the prices are on the floor and what the saudis are trying to do is is diversified sovereign wealth fund $300000000000.00 pound so $400000000000.00 sovereign wealth fund they've got to put it somewhere and they've decided to put it in these cases where the price was in the basement in the hope that it can only go up i was particularly keen to when i read that they were buying electric car companies i think the company is called lou said hey are they trying to kill the competition. well actually they've also bought as you just i don't break to a lot of oil companies a time when oil the oil prices on the floor so it's a bit like a guy in the casino you usually think he's knots when he puts his gyp's on practically every box is that you call them on the roulette table to w

ticketmaster will only offer refunds on canceled events.hub can only afford to give credits. >>> pacificus mayor said the city may be forced to shut down its beaches entirely if people from outside the area can't stay away. san mateo county requires people to stay within 5 miles of homes but the sheriff department and pacific a police caught hundreds rule over the weekend. 275 people were booted off linton marvin beach and another 650 up and down the coastline issued warnings. >>> mistreats mostly empty now, the services go department of public works is taking advantage of the shelter in place to repair roads and sidewalks. the little traffic on the road is making it easier for crews to repair potholes. workers are masked and keeping distance. crews are working on public projects like improving parks and sidewalks. they are cleaning up graffiti. >>> it's an ideal time to do it. there's not a lot of traffic in san francisco. we can get the streets safe and smooth again. we are working hard to keep the city claim. we wish that graffiti vandal

ticketmaster will only offer refunds to cancelled events and stubhub can only afford to give credits.>> okay. there is a minor issue with fog for some places today. most places we're doing just fine. but, i need to point out it's not just the pretty clouds this morning. in some places those pretty clouds are actually getting down to the roadways and limiting visibility and then you got to call it fog. that's what it looks like from the top of the sales force tower. real pretty deck of the clouds going all the way out to mount diablo and the sun coming up at 20 minutes after the hour. we have no issue with fog looking back towards the city. the readings showing up across the bay ar, there, these numbers are telling you how far you can see down the road way in miles. so where you start to see the lower numbers, you got to give yourself a little extra time on the road. santa rows says 1 and three quarters so we're seeing some issues with fog develop up here. most places are okay at this point. if you see a number that low, you never know where you will run into a trouble shot on the road

they could take some time like ticketmaster, stubhub, live nation announced they are going to be issuingi would like to talk to all the sports fans about the 2020 season. the mlb didn't officially say that they are canceling all 162 games. there's been talk about how they can have a contingency plan. i spoke to an mlb contacted told me right now there's a lot of factors out of control given that the cities and states need to decide about large gatherin gatherings. however, last week the commissioner of the mlb did say he expects the 2020 season to be a go-ahead. and i was told that those comments are fair game. you can read into it how you want. last but not least, you need that baseball fix, korean baseball goes live on may 5th. no fans taken at temperatures. not allowed to spit on the field. officials need to wear masks. that could be setting a precedent for what we should expect here in united states planner after 2020 season comes to play. they should be coming in the next two hours. >> bill: you are full of good news today. nice to see you. i agreed, thank you, christina. we will se

ticketmaster is offering refund for canceled other postponed events.sh only refunding canceled shows, not postponed. 30,000 ticketmaster events were either canceled or postponed because of the pandemic. >>> in this story take your hat off for essential workers. basketball legend shaquille o'neal launching a campaign honoring food delivery drivers. >> if you guys feel the same way, hang your hat on the front door so when they see them they -- [inaudible] griff: shaq says the hats off campaign is a salute to those who keep us fit as we shelter at home and i will tell you, pete, jillian, my hat's off to shaq. jillian: hat's off to shack, whether doctors, nurses, grocery workers, delivery drivers. i see people working every single day. it has to be hard for them. they are handling, packages, handling groceries, using cash, use the card more. everyone is doing a remarkable job right now. pete: it is remarkable how different people's scenarios can be to your point. some people have never been less busy because they're stuck at home without a job. some people

you've been a big proponent on accountability, in response partly to you livenation which owns tick ticketmasterlicy, and how do you get corporations to not take advantage of americans? >> the congressman from new jersey and i sent out a letter. we put that letter out in social media. this is clearly on the minds of a lot of people. ives very pleased that livenation has made the right choice. i think this illustrates, one, how hard congress members are working whether at home or in washington, that we're paying attention to what corporations are doing and what real problems are in the lives of our constituents, so 'em congress member has a duty to fight for the american people. i was pleased to work can the congress member from new jersey. >> can you good i have me an example of where and how you might worry about corporations trying to take advantage of americans, something that would probably make americans angry if they were to get away with it? >> i think one of the things we're concerned about is where is the money flowing from the federal reserve, from the lending facilities. a lot of that

ticketmaster seats, geek, as well as live nation.f we can bring up the stoke of live nation, they will announce issuing refunds. share price is up because saudi arabia took a steak. nonetheless, credit card companies, if you have a credit card with amex, they are issuing refunds for a lot of these professional games. bring it back full circle, stu, you brought up major league baseball, they have not said they are canceling all 162 games. i think it is very important point to point out, rumor they could be playing in divisions, players don't have to move, stay on east coast, central, west coast, end on this little tidbit, for really hardcore fans, korean baseball starts may 5th. there is a lot of american players out there. there will be no fans, no spitting. you have temperature checks. it could be a precedent for what happens here in the united states. we have to wait for the refund this is afternoon. we'll find out details. back to you. stuart: no spitting charge was the interesting nugget right there. kristina, thank you very much

by the way, ticketmaster, stub hub, live nation all included in that lawsuit.ing the issue, clearly. all right. another sports story. susan, a-rod, j-lo buying a baseball team? susan: the mets. they might get it at a discount if in fact you have the baseball season cut in half. that means valuations are plummeting as well. right now the wilpon family owns the mets and are motivated sellers. combined, they are worth around $700 million but they need more cash so it looks like the mets even with the value down 50%, they still have to pony up $1.5 billion for the new york mets. they are coming up with a four to five member consortium including billionaires in miami and also capital investing billionaires as well. but you know, we have a-rod skipping out on actually playing for the mets back in the year 2000 and i like the way you say, how do you say alex rodriguez's name? you put an extra latin spin on it, don't you? stuart: what do i do? susan: you do alex rodriguez or something, over the top usually when you talk about a-rod. stuart: sorry about that. i will try