sergeant tim palmer explained to us why the department uses them. >> it's a tactic used to raise the intensity of the training, gift officer of being in a feeling where they can feel the projectile. >> reporter: many officers testified to that. at the training facility off harford road, in order to check out the gun, officers had this hand over their department issued firearm and any live ammo. it's still a strict operating procedure. what is not standard is where tuesday's training was held. many high level sources said they never heard of training at the old mental hospital in owings mills and perhaps that mechanism may not have been followed to a t. if true that may explained you had an officer walked in with a real gun, a possible lax of discipline in an unregulated state site that has commissioner batts as furious as he is curious. >> i understand it. i get it. you guys want answers to the questions. i probably have more questions than you have. it's just going to take time to get those answers to those questions because, for me, it's unacceptable. >> we all need answers to thes