so in 2009, tim riley stopped paying his mortgage. what's followed has been a two year battle with bank bureaucracy that the rileys chronicled in the thick behinder. >> steve ated it off the nancy and then nancy passed it off. >> reporter: a year went by with no progress. the rileys moved out of the property. >> i contacted the bank. sent them a registered letter and told them where i was and gave them my phone number and e- mail address and told them i'd closed up the property. >> reporter: but they didn't hear a word. another year passed. the rileys moved back home. the bank wanted to tack on late fees and past penalties which could have increased their mortgage $60,000. >> we just had a stalemate. it was a no win. they couldn't win, i couldn't win. >> reporter: finally, after two years without a mortgage payment, bank of america gave the rileys permission to sell their house for less than what's owed to the bank. and another twist -- it's offered the couple up to $20,000 to seal the deal. >> it's kind of beyond a crazy story. you kn

so in 2009 tim riley stopped paying his mortgage. at's followed has been a two-year battle with bank bureaucracy that the riley's chron chronicled in this thick binder. >> october, barbara signed to steve, steve passed it to nancy and nancy passed it off to serin. >> reporter: a year went by with no progress. the rileys moved out of the property. >> i contacted the bank, sent name registered letter, told them where i was, gave my phone number and e-mail address, told them i closed up the property. >> reporter: but they didn't hear a word. another year passed. the rileys moved back home. the bank wanted to tack on late fees and past penalties which would have increased their mortgage $60,000. >> we just had a stalemate. it was a no win. they couldn't win; i couldn't win. >> reporter: finally after two years without a mortgage payment bank of america gave the rileys permission to sell their house for less than what's owed to the bank. and another twist: it's offered the couple up to $20,000 to seal the deal. >> it's kind of beyond a cra

so in 2009, tim riley stopped paying his mortgage. what's followed has been a two year battle with bank bureaucracy that the rileys chronicled in this thick binder. >> october, barbara signed steve, nancy passed it off to sarin. >> reporter: a year went by with no progress. the rileys moved out of the property. >> i contacted the bank, sent them a registered letter and gave them my phone number and e- mail address and told them i'd closed up the property. >> reporter: they didn't hear a word. another year passed. the rileys moved back home. the bank wanted to tack on late fees and past penalties which would have increased the mortgage $60,000. >> we just had a stalemate. it was a no win. >> reporter: finally after two years without a mortgage payment, bang of america gave the rileys permission to sell their house and another twist, it's offered the couple up to $20,000 to seal the deal. >> it's kind of beyond a crazy story: you know? it's absurd. >> reporter: last week, the rileys found a buyer for their house. they're moving into a mo