that was what happened to timpsons, the shoe repair and key cutting business.n timpson, returned and bought the company back. this happened in the ‘80s. since then, he's turned it into a business with almost 1,900 stores in the uk and ireland and one shop in beijing. earlier, he gave the bbc his unusual approach to annual meetings. there's a little trick i do every three years as a way of simulating out or... we don't really have sort of forward planning meetings or anything like that. but what i do, i write a chairman's report for 15 years' time. what it does, it takes you away from today. so instead of writing a forward plan, most people's forward plan, it's just an extrapolation of where they are today. they produce it, say it's going to be fine, because the sales go up faster than the costs so they make more money, so we can put that to bed and that's what it's going to be. my forward plan, my annual report for 2032, which is what i've just written, is a way away from... it's trying to guess what's going to happen. and actually, you know what the most inter