. >> reporter: tina scott noticed problems by the time she walked inside this polk county restaurant. >> i felt like i wanted to go up and leave. my husband convinced me. >> reporter: it was not until after the meat that her husband spot what had she described as filthy conditions. >> he walked past the door opening of the kitchen and stopped in his tracks and stood there and looked. i got up, followed behind him. when i looked in that kitchen, >> reporter: unsure who to call, tina googled. up popped the florida of business and regulations website. >> i hope, i hope that we don't get sick. i hope we don't get food poisoning >> less than a week later a state health inspector showed up, finding violations so severe, the restaurant was temporarily should down as an eminent threat to public health with a filthy refrigerate to, soiled pizza dough pan and live roaches running around the kitchen. there was extreme and something needed to be addressed. >> reporter: the state division of hotels and restaurants receives on average around 5100 complaints, just like tina's every year and says it