we offer help in mandarin, cantonese, toishanese, spanish, russian, vietnamese and english. many people don't know their rights but far more often they don't respect the rights of others. just imagine if people thought of the rights of others first. communication is important. we urge you to communicate, communicate, communicate. that is your responsibility. and try to imagine how much greater the city would be if we all did that. thank you. >> i think that says it all as far as why we're here today. and now i would like to introduce junan nu,. >> thank you, rosemary, thank you all for coming and thank you to dbi for having me here. i'm the director of the san francisco apartment association. we're a nonprofit that's been in existence in san francisco since 1917 working on behalf of rental housing providers here in the city. we're parented by the california apartment association and the national apartment association and i believe that we bring a lot of resources to the table to help property owners in many different areas but the area we're here to talk about today especial