taylor: thank you to both dan flax and bloomberg technology executive editor, tom giles.le taking the out of returns. this is bloomberg. ♪ ♪ robots in stores, social media commerce with the great racethose are among tech transfr is prettyon well-positioned, although, walmart and amazon are duking it out. they have different strategies but they are starting to converge. one was physical, the other was digital, but now both are doing a bricks and clicks kind of strategy. taylor: if the point of purchase is easier than ever with technology, what about returning an item? in our series called retail transforms, we talk about how tech helps with the return process. tell me more about your business. it is an online platform to help with the return experience for shoppers. taylor: i wonder, do you get any sense of the health of the consumer -- if they are returning more, does that tell you anything? >> we believe that returns are fundamentally broken. give thempany, we credit immediately so they can buy the right item, and get it before returning the wrong item. we take a look at