big sam had known tony goodwin for years. >> tony. >> sam. >> tony came into the facility as a minor and sam had watched him grow up, and one day i saw sam sitting at a table and i could hear sam counseling tony. >> now you have that opportunity to get back in the mainstream with your family. >> he was obviously talking to him about trying to avoid gang activity and stay on the right path, but it was a heartfelt communication. >> this time, you're afraid of what tomorrow might be, you're afraid of what's going to happen, you're afraid of what your friends are going to be, but you've got to understand, what is this going to cause tony? this is the opportunity, tony. i'm glad. >> thank you. >> i really am. >> i'm going to do something with it. while mclaren stayed on top of the activities of several gangs, one in particular required most of his attention. the jail's largest and most violent gang, the heartless felons. >> heartless felons is a gang that was basically established in our facilities, some young individuals, many of them, was upset and tired of how they was being treated, h