first of tonight is a conversation with tony hsieh of zappos.com. he just sold a company for $24 million and he just negotiated a deal for another company reportedly worth over $1 billion. also, molly shannon is here talking about her voice for a new television series called "neighbors from hell." >> all i know is his name is james, and he needs extra help with his reading. >> i am james. >> yes. >> to everyone making a difference, you help us all live better. >> nationwide insurance proudly supports tavis smiley. tavis and nationwide insurance, working to improve financial literacy and the economic empowerment that comes with it. >> ♪ nationwide is on your side ♪ >> and by contributions to your pbs station from viewers like you. thank you. tavis: tony hsieh is the ceo of zappos.com, which began relatively small and has burgeoned into one of the most successful dot coms. it is now run by the amazon company. good to have you on this program. >> thank you for having me. tavis: let's jump right in. delivering happen is, that means what? >> i think 50 y