toomer wouldn't explain that.issued a statement that said in part, "in the event of a health emergency at this independent living community, our practice is to immediately call emergency medical personnel for assistance and wait with the individual needing attention until such personnel arrives. that is the protocol we followed. as with any incident involving a resident, we will conduct a thorough internal review of this matter. but we have no further comments at this time." toomer wouldn't give me a copy of the facilities policy. he said the staff is supposed to call for assistance during an emergency and that's exactly what they did. >> lorraine bayless is the woman who died. she was 87 years old. our affiliate in bakersfield did talk with her daughter. she said she is satisfied with the care that her mother received. >>> basketball's bad boy dennis rodman now goodwill ambassador? close. not quite, we'll have that story coming up. uhh, it's my geico insurance id card, sir. it's digital, uh, pretty cool right? ma

. >> reporter: jeffrey toomer offered after this 911 call came into light.iately call emergency medical personnel until such person arrives. that's the protocol we followed. the controversial policy had been in question from the beginning with one family member of a residents claiming toomer said it didn't exist during a meeting with residents last week. the staff member you heard on the 911 tape is currently on voluntary leave and brookdale is reviewing policies at facilities all across the nation. don? >> thank you very much, lauren. controversial leader dies. live pictures now that you're looking at hugo chavez' body so he can lie in state. mourning for a while there. these are live pictures you're looking at. we'll update you on this on the other side of the break. used s to book this fabulous hotel. well, you can see if the hotel is pet friendly before you book it. and i got a great deal without bidding. and where's your furry friend? oh, i don't have a cat. priceline savings without bidding. accomplishing even little things can become major victories.

toomer wouldn't give me a copy of the facility's policy.he staff is supposed to call for assistance during an emergency and that's exactly what they did. >> it's unbelievable when you hear that. isn't it? that was kelsi thomas from kget reporting. lorraine bayless is the woman who died, she was 87 years old and our affiliate did talk with her daughter and she said she's satisfied with the care her mother received, which may be surprising to hear from some of you. paul, we need to remind people, this took place at an independent living facility. i know there are different qualifications for a place like this. do you know what they are? >> i'd say there are sort of three dedescriptions you hear, one is an independent living facility, they have their own apartments and probably have their own cars in the parking lot. but there's probably a common dining room ands not considered to be a medical facility. and then you have things called assisted living facilities which are a step up. there is some medical care available. then of course you have

we heard from this executive director of glenwood gardens, jeffrey toomer, what he said in the statementpractice is to immediately call emergency medical personnel for assistance and wait with the individual needing attention until such personnel arrives. that's the protocol we followed. they say the nurse was just doing her job. at what point does being a medical professional stop being a job and start being a moral obligation to do whatever it takes to keep a patient alive? let me bring in my hot topics panel on this monday, we have theresa wilkes, radio and television personnel row luanda watts, entertainment blocker micah jesse and comedian rodina. putting yourself in the position of this nurse, do you save a life, or do you do your job per protocol? >> i think your job as a human being is to be concerned about another human being. and if it came down to saving this woman's life, the sad thing about it was listening to the full 911 call. the ems -- the 911 operator is consistently saying, is there someone else there, is there a human being, a stranger, a passerby -- >> a gardener? >>