tracy yamaguchi, started her career in 1981. ure i'm correct. and you were working as a secretary for the controller i.s.d. which is now known as d.t.e., right? an84, yowere actually at the airport with the police commission -- airport police commission where you're actually responsible for getting tickets in front of the airport. now back then, they didn't have the security that they had right now, right? >> right. >> and they go and see her and take off. in fact, one took off and hit you, right? d since you decided this is not for me. so she was placed at the p.u.c. and you were working with the i.t. department and you were responsible for delivering and installing hummingbird, which is a product that i really didn't like. [laughter] but now i see your point. and you also did a lot of g.i.s. support with the gate and c.d.d. and that was something that they really valued. and then you eventually returned back to the help desk and where is you rey helped r cuomers on all their issues and then also you worked on streamlining the process with our