transunion is not used as a credit check. i am privileged to lead the customer services bureau, where sfpuc. s customer assistance program often referred to as cap, is operated. our billing teams six member high bill unit administers the program. this unit is also responsible for administering leak alerts, leak allowance adjustments, the flow factor program to include monthly hearings, meter testing, and incoming customer calls to the customer contact center and the billing unit. the billing unit's primary responsibility is getting timely and accurate bills to approximately 180,000 customer accounts each month. i'd like to thank and acknowledge the leadership team of the dedicated staff who administered the cap program. customer accounts operations manager john icu and billy manager, jeweler, as well as high bill supervisor pauline lauren. these leaders have effectively managed the program through multiple pandemic related transitions, and have worked to stabilize the program and sponsor billy establish governance around elig