we saw the delete uber campaign, susan fowler's blog post that went viral, ultimately travis kalanick ceo was ousted. how did that particular sequence of events impact your company? john: yeah, i mean, it definitely impacted us, but we have had so many moments as a company, both competitively and internally, that have been difficult over the five years of running lyft, and the muscle we have developed is to focus on our drivers and our passengers, because we can't control things that are happening outside of lyft, so that muscle that again took years to develop, and in the early days we were distracted by the competition, paid off, because we put our heads down and said we need to continue to serve our drivers and passengers better than anyone else, and let's move to offense. the delete uber movement you talked about, the ability to have enough drivers at a moment when demand increases is difficult to do market by market, so our team did a fantastic job during those moments, but we had been working hard with our heads down for a while. emily: any way to quantify how many drivers and r

we saw the delete uber campaign, susan fowler's blog post that went viral, ultimately travis kalanick was ousted. how did that particular sequence of events impact your company? john: yeah, i mean, it definitely impacted us, but we have had so many moments as a company, both competitively and internally, that have been difficult over the five years of running lyft, and the muscle we have developed is to focus on our drivers and our passengers, because we can't control things that are happening outside of lyft, so that muscle that again took years to develop, and in the early days we were distracted by the competition, paid off, because we put our head stand and said we need to continue to serve our drivers and passengers better than anyone else, and let's move to offense. the delete uber movement you talked about, the ability to have enough drivers at a moment when demand increases is difficult to do market by market, so our team did a fantastic job during those moments, but we had been working hard and had done it for a while. emily: any way to quantify how many drivers and riders yo

. >> reporter: turning the page nearly a year after the ceo travis kalanick resigned and accusations of mishandling sexual assault claims of passengers, all of which he denied. the safety measures launched this summer and include a panic but to connect passengers and locations with emergency dispatchers. there's also an option to share trip details with up to five trusted contacts in realtime. and annual reviews of driver background checks. uber's also bringing in former homeland security secretary jey johnson to chair the safety advisory board and response to years of criticism and legal attacks. >> 2018 for us is standing for safety. >> reporter: but not everyone is satisfied. >> seems a little late. >> reporter: attorney jean christianson has represented women in sexual assault cases, some of which uber settled out of court, saying that high-tech solutions are cosmetic. >> if you're being violently attacked in the backseat of the car expecting somebody to locate their app and press this without the assaultant knocking the phone is just not realistic. >> reporter: she says bolstere

travis kalanick resisted putting out these numbers until he was almost forced to and aftermath.the report last year and they moved the needle slightly a year later. what are the highlights? lot, but the not a new ceo has been there for seven months and will take time to really turn things around. a lot of the, progress was made outside of the u.s. and canada. the u.s. and canada backslid and became more mail while other regions begin significantly more female. emily: what about underrepresented minorities? eric: african-americans are 8% of employees in the u.s., where they track it. clearly there is more work to be done and the growthless similarly small in terms of permit. are you hearing about the cultural transformation? people are more optimistic generally and think the company is taking steps. we haven't seen a close look at their diversity at work since since theh over -- new ceo took over. the company says they are working, but we will have to see how it pans out. emily: what do we know about market shares because when we spoke to john zimmer, the itsident of lyft, he sai

interesting that travis kalanick resisted putting up these numbers until he was forced to and aftermathar that report last they moved the noodles lightly a year later. what are the highlights? >> 2.5% is not a lot. they're our shary started in september and he is ceo for seven months and will take time to turn things around. interestingly, a lot of the progress is made outside of the u.s. and canada. u.s. and canada backslid and became more mail while other regions begin significantly more female. emily: what about underrepresented minorities? >> african-americans are 8% of employees in the u.s., where they track it. clearly there is more work to be done, and i think the growth was similarly small in terms of improvement. hearing fromre you inside the company about the cultural transformation? >> people are more optimistic generally and think the company is taking steps. we haven't seen a close look at their diversity at work since the new ceo took over. you hired a chief of diversity inclusion, and the old human resources had. the company says they are working, but will have toyou hiy