travis khachatoorian of our grand junction affiliate krex spoke to the fan. >> the plan was booked monthsou had to buy pretty much when they went right on sale, january. >> reporter: the ferguson family was spending their fourth of july in denver watching the team they love the most. >> we're big fans, the whole family is. >> reporter: how long have you within fans if. >> as long as i remember. >> reporter: but the game didn't go as planned. the rockies lost bad. i mean like real bad, like 9-0 bad. >> you know, it's frustrating. when they get shut out, it's frustrating. >> reporter: so in the end the fans shuffled out and michael expressed his frustration on a feedback form. >> i pretty much filled out the survey and i said it's frustrating to spend the money and go see teams that are constantly struggling a few days later. >> reporter: if product and experience is that bad, don't come, signed dick monfort, owner and chairman of the colorado rockies. >> that was quite a shock. i never expected it. i thought it was people sitting around and you might get an automated response. to get somet

the rockies will take his cash but they won't take his criticism. >> that was travis khachatoorian.rt said he sends a lot of responses. for the record rockies are currently in fourth place. >>> and here's why you should never give up when you're faced with problems. in last night's red sox/white sox game outfielder jonny gomes misses the ball near the green monster. instead of snagging the ball it hits him right in the face. it rolls into foul territory but he sticks with it and throws a runner out at home plate that. was the difference in a 5-4 win for boston. >>> coming up after your local news on "cbs this morning," an update on the deadly shooting rampage in texas. we'll be leave from the scene. >>> plus, garth brooks, one of music's biggest selling stars is expected to announce a comeback tour today. jamie wax has details. >>> clint dempsey, captain of the u.s. soccer team joins us in the studio. >>> and we'll have the announcement of this year's emmy nominations. that's the "cbs morning news" for this thursday. thanks for watching. i'm marlie hall. have a great day. -- caption