. >> barlett had a fedex package i think three days ago for your 40 foot christmas tree -- scarlet fufedex package. i think he came late. can she get a refund back? >> typically the guarantee goes back to the shipper. if she shipped it on her account, yes, she should be able to get the refund. my own business. scarlet fu, llc. to fedex or ups eu as an enemy, an irritant, or could one day they see you as an ally? >> we are trying to help small businesses take advantage of this. this is something both fedex and ups have on their guarantees. and the reality is, you pay a lot of money shipping your packages by fedex or ups and we are just honoring that guarantee for customers and consumers. >> what happens if a fedex and ups do away with the refunds for late the liveries, especially as online transactions become more important? great point. guarantees a been around for over 10 years and it is something both fedex and ups have grown and expanded over time. with e-commerce growing, today e-commerce come a 10% of an e- commerce sale today is shipping cost. an interesting line item for them.